The document contains tips and advice around effective communication. It discusses listening effectively, matching communication style to the individual, spending time with coworkers, body language, asking and answering questions, making others feel valued, using positive language, taking responsibility, and adding value. The overall messages are about respecting others, focusing on solutions, and improving communication and relationships through awareness and action.

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3. You Don’t
Communicate
Alone
Are you only hearing what is being said?
Look and listen to what is really being
communicated.
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4. Stop When You See
Communication
Red Lights
Always match your language style
to the person with whom you are
communicating.
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5. Go with Green
Light
Communication
The best way for you to communicate with
your co-workers is to spend time with them.
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6. Listen, Listen,
Listen
The more you talk, the less you listen.
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7. Speak Your Best at
All Times
Be a considerate communicator
by learning good timing.
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8. Pay Attention to
Body Language:
Yours and Others
Actions always speak louder than words.
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9. Give and Get
Accurate
Information
Allowing others to share in some decisions
will make it easier for them to accept
the decisions you are not able to let them
share.
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10. Ask Good
Questions
Ask good questions and
you will get good answers.
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11. Ask Who, What,
When, Where,
Why, and How
Be careful when beginning a question with
“why”
that you don’t put the person on the
defensive.
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12. Answer and Respond
to Enhance
Communication
Show you value the other person
by always giving more
than a one word answer
when answering or responding.
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13. Assure to Make
Others Feel
Valued
The best way to assure others is to always
make them feel valued and respected.
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14. Zap Zapper Words
from Your
Vocabulary
Helping others save face is a valuable
quality.
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15. Charge Ahead
with Charger
Words
Always focus on what you can do
rather than on what you can’t do.
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16. Positive Leadership
Begins with
Awareness
Take Responsibility For You.
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17. Develop Positive
Leadership
Qualities
Don’t wait for others to set goals for you.
Start setting them for yourself.
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18. Think Like a
Leader
Always take personal responsibility.
This is what will set you apart.
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19. Model Leadership
Behaviour
Treat everyone as though they
are equally important to you.
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20. Learn Critical
Thinking Skills
Establish a reputation as
a person of good judgment.
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21. Make Solid
Decisions
Don’t wait for someone else
to make decisions for you.
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22. Manage Your Time
or Your Time Will
Manage You
We all have the same amount of time in a
day—
it’s what we do with it that is important.
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23. Add Value to
Everything You
Do
Being good at what you do
makes doing it a pleasure.
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24. This presentation is part of the workshop
Teaser…
Duration : 1 day
This Workshop offers a whole set of
attitude adjustment tools, tips, and helpful Both Public and
advice for problem solving issues of Company Programs
providing customer service. Prepared for
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for solutions, this workshop provides the Call on 91.9439728438 0r
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global.com for more
details.
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