CA has released several new versions and value packs for its CA Service Desk Manager and CA Service Catalog products since 2012 that provide new features and business value. The releases focus on improving the user experience, increasing automation and self-service capabilities, enhancing decision making through advanced reporting, and integrating additional technologies like mobility and collaboration. Upgrading allows organizations to benefit from increased user satisfaction, productivity gains, lower costs of ownership, and reduced business risks. CA also provides services to help customers plan and execute migrations to newer releases.
Pre-Con Education: What's New in CA Service Management
1. Pre-Con Education:
What's New in CA Service Management
Allen Houpt
DevOps: Agile Ops
CA Technologies
ITSM Product Marketing
DO5X95E
@AllenHoupt
#CAWorld
#ITSM
Dale Clark
CA Technologies
ITSM Product Management