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Zen and the art of ITManagementCore, or chore: Choices in IT ManagementJohn Michelsen, CTO, CA Technologies           Copy...
(Not me.)John Michelsen, CTO  CA Technologies
About CA Technologies   leading the way globally                                                                          ...
The age of innovation      CLOUD                             SOCIAL                           BIG DATA                    ...
Challenges making this transformation        Can’t bring new ideas        to market quickly enough        Current IT is ex...
Strategies for driving business innovation        DRIVE INNOVATION        FREE UP RESOURCES        REDUCE RISK
Racing Tires                      IT Management  Acceleration Steering input    “You only                   have 100%     ...
b    maintenance:chore               Consistent                   performance                                    Outsource...
t                                  Dedicated                   Peak                                 maintenance           ...
Profile: Essential IT ManagementToo much work with too few resources                           “Keeping the  Too much work...
Profile: Comprehensive IT Management    Trouble                   Disjointed view  managing                   of infrastru...
Increasing complexity from more data, services,channels, locations, endpoints, infrastructure  What do you think are the m...
Too much KTLO                “What percent of your IT spending today is allocated to the following?     Maintaining     Cu...
efficiency, streamline process, increase capacity for  innovation    Top five IT management priorities - Enterprises* - “W...
Jack Henry & Associates safeguard service quality for 8,700companies                                    Jack Henry & Assoc...
Wikimedia Foundation found an easy, affordable way totrack, optimize and report on the user experience                    ...
Learn more              about your                              Enter to win a              choices in                    ...
Thank you            Q&A
The Zen and Art of IT Management (VM World Keynote 2012)
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The Zen and Art of IT Management (VM World Keynote 2012)

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The Zen and Art of IT Management (VM World Keynote 2012)

  1. 1. Zen and the art of ITManagementCore, or chore: Choices in IT ManagementJohn Michelsen, CTO, CA Technologies Copyright © 2012 CA. All rights reserved.
  2. 2. (Not me.)John Michelsen, CTO CA Technologies
  3. 3. About CA Technologies leading the way globally MARKET LEADERSHIP The CA Technologies difference: One of the Forbes World’s Most • Broad and deep portfolio of Innovative Companies solutions that deliver results across RANKED #1 in Forrester’s list of IT Management Software Vendors by Revenue.* the entire business services lifecycle • Innovation through organic RANKED #2 Cloud Systems Management Software Vendor** investments and acquisitions One of Fortune Magazine’s Most Admired Companies • Customer choice: multi-platform (software industry) and system agnostic, consume One of Newsweek’s Top 10 greenest companies software the way you want – on- premise, on-demand, service 30+ years managing complex IT environments providers $4.8 billion annual revenue & strong profit*Forrester Research, Inc., “Who’s Who In IT Management Software 2.0”, August 17, 2010** IDC, “Worldwide Cloud Systems Management Software, 2011-2015 Update and 2010 Vendor Shares”, Document No. 231493, November 2011. Copyright © 2012 CA. All rights reserved.
  4. 4. The age of innovation CLOUD SOCIAL BIG DATA MOBILE INTERNET COMPUTING NETWORK ANALYTICS DEVICE OF THINGS 88% new 30 billion 2-7 Zetabytes Mobile web 15 billion commercial pieces of 90% unstructured bigger than networked enterprise apps content shared desktop internet devices by 2015 will move to on Facebook by 2015 the cloud every month 67% of CIOs see their role evolving to Chief Innovation Officer11 IDC, “Top 10 Predictions, Worldwide CIO Agenda 2012 Top 10 Predictions,” IDC #232816, January 2012.
  5. 5. Challenges making this transformation Can’t bring new ideas to market quickly enough Current IT is expensive to sustain and maintain Security risks are increasing dramatically
  6. 6. Strategies for driving business innovation DRIVE INNOVATION FREE UP RESOURCES REDUCE RISK
  7. 7. Racing Tires IT Management Acceleration Steering input “You only have 100% available. Innovation KTLO How do you allocate it?”
  8. 8. b maintenance:chore Consistent performance Outsourced maintenance teams (local garage) Minor investment in No tools time, money, required expertise
  9. 9. t Dedicated Peak maintenance performance teams (pit crew) Majormaintenance:core investment in Specialty tools time, money, required expertise
  10. 10. Profile: Essential IT ManagementToo much work with too few resources “Keeping the Too much work lights on” interferes with the innovation imperativeEfforts to “keep the lights on” for too few interfering withLack of visibility into public/private IT impacts quality of services people? innovation? Constrained by Limited visibility heavy installs, into IT systems or rigid ITIL and operations? processes?
  11. 11. Profile: Comprehensive IT Management Trouble Disjointed view managing of infrastructureperformance at health and enterprise performance? scale? Escalating Technology and process sprawl complexity & preventingservice delivery effective costs? collaboration?
  12. 12. Increasing complexity from more data, services,channels, locations, endpoints, infrastructure What do you think are the most significant drivers for change in the IT department? Rapidly expanding volumes of data 53% Cloud computing 39% Expansion into new territories 36% Increasingly mobile/distributed workforce 35% Use of social media 35% Consumerisation of IT 31% 0% 10% 20% 30% 40% 50% 60% Source: CA Technologies Research, The Future Role of the CIO, Dec 2011, n=685
  13. 13. Too much KTLO “What percent of your IT spending today is allocated to the following? Maintaining Current Systems 37% Delivering New Business Services 63% Source: The Innovation Imperative, CA Technologies Research conducted by IDG, August 2012. Base: Total 800, NA 150; EMEA 300; APAC 275; LA 75
  14. 14. efficiency, streamline process, increase capacity for innovation Top five IT management priorities - Enterprises* - “Which of the following initiatives are likely to be your organization’s top management priorities over the next 12 months?” Improve the efficiency of IT 75%Improve or streamline business process 74% Increase IT capacity/resources to drive 71% business innovation Lower ITs operational costs to free up 67% money for new initiatives Improve our customer management 66% capabilitiesBase: 1,531 IT decision-makers 60% 62% 64% 66% 68% 70% 72% 74% 76%*Percent of respondents indicating this was a high or critical prioritySource: Forrester Research, Inc., “2012 IT Budget Planning Guide For CIOs”, October 27, 2011
  15. 15. Jack Henry & Associates safeguard service quality for 8,700companies Jack Henry & Associates, Inc. processes transactions, automates business processes, and manages mission-critical information for more than 11,200 financial institutions and corporate entities. Challenge Solution Result – Transforming IT  To maintain service levels  CA Service Assurance Faster problem resolution for 8,700 client orgs and solutions to evaluate 6 million end-users network More cost-effective and  To resolve IT performance, capture efficient IT operations performance problems metrics, and identify Improved customer quickly, efficiently root cause of problems service, satisfaction levels
  16. 16. Wikimedia Foundation found an easy, affordable way totrack, optimize and report on the user experience The Wikimedia Foundation operates some of the largest collaboratively edited reference projects in the world, including Wikipedia, a top-ten Internet property. Challenge Solution Result – Transforming IT  To better identify and fix  CA Infrastructure Improved service levels availability and Management performance issues solutions for broad Reduced downtime, cost  To more effectively experience monitoring from 60 locations in 30 Better user experience communicate status to end user community countries Built credibility, goodwill
  17. 17. Learn more about your Enter to win a choices in Ducati 696 Infrastructure Management See a demo, talk to product expertsThank You Booth 1935
  18. 18. Thank you Q&A

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