Strategic Direction Session: Deliver Next-Gen IT Ops with CA Mainframe Operational Intelligence

1. Strategic Direction Session: Deliver Next-Gen IT Ops With CA Mainframe Operational Intelligence Vikas Sinha MFT16S MAINFRAME SVP Business Unit Executive CA Technologies VP Product Management CA Technologies Jeff Henry

2. 2 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS For Informational Purposes Only Terms of this Presentation © 2017 CA. All rights reserved. All trademarks referenced herein belong to their respective companies. The presentation provided at CA World 2017 is intended for information purposes only and does not form any type of warranty. Some of the specific slides with customer references relate to customer's specific use and experience of CA products and solutions so actual results may vary. Certain information in this presentation may outline CA’s general product direction. This presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. This presentation is based on current information and resource allocations as of November 1, 2017, and is subject to change or withdrawal by CA at any time without notice. The development, release and timing of any features or functionality described in this presentation remain at CA’s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA may make such release available to new licensees in the form of a regularly scheduled major product release. Such release may be made available to licensees of the product who are active subscribers to CA maintenance and support, on a when and if-available basis. The information in this presentation is not deemed to be incorporated into any contract.

3. 4 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Agenda IT OPERATIONS TRENDS AND CHALLENGES BRINGING MACHINE LEARNING TO THE MAINFRAME TRANSFORMING FROM REACTIVE TO PROACTIVE CA MAINFRAME OPERATIONAL INTELLIGENCE INTELLIGENCE AS A SERVICE VISION 1 2 3 4 5

4. 5 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS ProductConcept How do we free up budget to self-fund growth in MIPS? How do we secure data and protect privacy across enterprises and blockchains? How do we automate & digitize processes for maximum efficiency? How do we increase innovation velocity to deliver new services to customers? Economics 5 DIGITAL TRUST For Mission Essential Apps How can I learn from machine data to create self healing systems that provide 99.999 availability and redundancy?

5. 6 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Nobody wants to be this guy! IT failure cost British Airways over $102 million4 Average cost per hour of downtime is $140,000 to $2.5 million2 Enterprises are losing on average $21.8 million per year in downtime1 Brand Impact Lost Trust Lost Revenues Upset Customers Delta’s computer outage cost $150 million 3 1 Overages and Outages? Solving the Problem of Unplanned Downtime by Vincent Bier, May 2017; 2 Astonishing Hidden Costs of IT Downtime by David Gewirtz, May 2017; 3 Delta's Computer Outage To Cost Them $150 Million, Sept 7, 2016 ; 4British Airways CEO puts cost of recent IT outage at 80 million pounds by Robert Hetz, Jun. 15, 2017 6 #CAWORLD #NOBARRIERS COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED

6. 7 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Business Needs: Augmented Actionable Intelligence Reduce risk of breaking SLAs Capture institutional knowledge Reduce need for special skills Reduce time to find and resolve issues To manage and maintain mainframe operations, organizations need to:

7. 8 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Evolving to a Self-Driven Mainframe Data Center AUGMENTED INTELLIGENT AUTOMATION AutomationMachine Learning AlgorithmsData and Event Processing PATTERN DISCOVERY Generalist Experts MTTR & Firefighting Optimized Performance & Efficiency MAINFRAME OPERATIONS ENTERPRISE SUPPORT VISUAL ANALYTICS ANOMALY DETECTION PRESCRIPTIVE GUIDANCE

8. 9 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Evolving to a Self-Driven Mainframe Data Center AUGMENTED INTELLIGENT AUTOMATION AutomationMachine Learning AlgorithmsData, Sentiment Processing PATTERN DISCOVERY Generalist Experts MTTR & Firefighting Optimized Performance & Efficiency MAINFRAME OPERATIONS ENTERPRISE SUPPORT VISUAL ANALYTICS ANOMALY DETECTION PRESCRIPTIVE GUIDANCE ▪ Modern U/X ▪ Self service views ▪ Historical analysis ▪ Alerting clustering ▪ Data correlation ▪ Predict business service disruption ▪ Topology discovery ▪ Automated response (going beyond prescriptive) ▪ Dynamic alerting ▪ Proactive response ▪ Guided resolution ▪ Assisted triage ▪ Problem prevention

9. 10 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Augmented Human Intelligence and Automation AutomationMachine Learning AlgorithmsData, Sentiment Processing Databases Applications Systems Networks Storage Anomaly Detection • Western Electric Rules • Kernel Density Estimation • Exponential Moving Average Pattern Detection • Multi Variate Clustering • Causality Model Remediation • Predictive Insights • Recommendation Engine • User Sentiment Analysis IT Systems & Processes • Automate simple tasks Application Tuning • Tune and optimize app code Economics • Automate to prevent unplanned capacity spikes Blockchain* * Planned

10. 11 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS From Reactive to Proactive REACTIVE Network Ops Center Patchwork Monitoring PROACTIVE Dynamic Alerts based on Machine Learning Drowning in data Sea of red Reactive fire fights Dynamic alerting Fewer false positives Faster MTTR and RCA Significantly Reduce MTTR and False Alarms

11. 12 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Easily Visualize Data Relationships from Multiple Sources VISUAL ANALYTICS Databases Applications Systems Networks Blockchain* CA Products | SMF Data | Open API* Storage * In development

12. 13 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Proactively Detect Performance Anomaly UNLIKELY Most Likely Time Typical Volatility ANOMALY Less Likely ▪ Utilize historical data ▪ Define bands of Likely and Unlikely ▪ Map real-time metric streams ▪ Multi-point alerts generated using industry-standard Western-Electric rules ▪ Make static thresholds optional!

13. 14 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS “Issue easily found within minutes.” “Anomaly detection would have alerted of the issue 2 hours before we even knew we had a problem…” “…5 hours before we took action.” Detect Problems Hours Earlier CHALLENGE: • Major system incident resulted in 8 hour outage • Average cost of a critical application failure per hour is $500,000 to $1 million1 Prevent costly downtime with earlier warning of critical system issues Quickly and easily pinpoint root cause of a problem z/OS System CPU1 Large global financial services organization needs made aware of production IT problems immediately so they can swiftly identify root cause, take action and mitigate impacting events. 1 The real cost of downtime, Alan Shimel, February 11, 2015

14. 15 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS “Performance insights in near real time are spectacular.” “We reduced time to analyze cause of issue from hours to minutes.” “Test is one thing, being able to see in production provides the real insights." A large gas supplier providing natural gas to 1.8 million customers needs to be made aware of production IT problems immediately so they can swiftly identify root cause, take action and mitigate impacting events. 5X Improvement in Resolution Time CHALLENGES: • Being notified after a customer is impacted is too late. • Static thresholds yield too many false positives and cause a lot of unnecessary churn to investigate. SOLUTION: Intelligent operations and automation: • CA Mainframe Operational Intelligence • CA SYSVIEW® Performance Management • CA Vantage™ Storage Resource Manager • CA OPS/MVS® Event Management and Automation Increased IT efficiency with faster problem triage and remediation Improved customer experience through problem prevention Reduced mean time to resolution (MTTR)

15. 16 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Automated Correlation Provides Issue Intelligence PATTERN DISCOVERY Gather Alerts from Multiple Sources Automate Clustering of Alerts into Issues 1 2 Provide Predictive Insights 3 Clustered Issue 7: Network problem 60 active alerts within 30 minutes

16. 17 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Next Step: Augmented Intelligence With Sentiment Analysis AUGMENTED INTELLIGENT AUTOMATION Gather Alerts from Multiple Sources Automate Clustering of Alerts into Issues1 2 Provide Predictive Insights3 Clustered Issue: Network problem 60 active alerts within 30 minutes Apply Sentiment Analysis*4 Tribal knowledge captured Refines automatic recommendation

17. 18 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Intelligent Automation Reach Past IT With Process and Release Automation AUGMENTED INTELLIGENT AUTOMATION Trending Out of Norm Flags Dynamic Alert Trigger an Automated Event1 2 Identify Where in Process it Failed and Fix3

18. 19 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Towards Self-Driving Mainframe Data Center Augmented Intelligence CA Mainframe Operational Intelligence PREDICTIVE INTELLIGENCEMULTI-SOURCE DATA FEEDS CA Products | SMF Data | Open API* AUTOMATED REMEDIATION Databases Transactions Systems Networks Storage AutomationMachine Learning AlgorithmsData, Sentiment Processing Collaboration Anomaly Detection Dynamic Alerting Historical Analysis Alert Clustering Incident Predictions

19. 20 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS What if you could… PREDICT ISSUES Take action earlier with embedded intelligence that dynamically alerts to abnormal patterns of operation +2H earlier DIAGNOSE PROBLEMS Pinpoint root cause faster with multi-source data feeds and advanced machine learning algorithms +5X Faster REDUCE MANUAL LABOR Enable generalists to triage issues and engage only the experts needed to address problem > 40%

20. 21 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Intelligence as a Service Correlation of Insights Across DevSecOps Intelligent Performance Management Intelligent Security Intelligent App Dev Intelligent Automation

21. 22 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Visit the Mainframe SmartBar! Talk to the experts about optimizing your Mainframe operations DevSecOps Intelligent Mainframe Management and Blockchain Data

22. 23 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Recommended Sessions SESSION # TITLE DATE/TIME MFT35T Escape the IT War Room with Collaborative Triage and Remediation 11/15/2016 at 12:45 pm MFT36T Stop Drowning in False Alarms with Incident Intelligence 11/15/2016 at 2:30 pm MFT41T DevOps Meets Intelligent Mainframe Management 11/15/2016 at 3:30 pm MFT37T Proactive Database Management with DB2 Intelligence 11/15/2016 at 3:30 pm MFT52T End-to-End Insight and Automation with Operational Intelligence 11/15/2016 at 4:15 pm MFT42T Meet Your SLAs and Drive Down MLC Costs With CA Dynamic Capacity Intelligence 11/16/2016 at 11:30 am MFT16S Panel Discussion: The Hype, Reality, and Future of Operational Intelligence 11/16/2016 at 12:45 pm MFT38T Let the Data do the Work: Expand Your Data Sources 11/16/2016 at 1:45 pm MFT23S The Self-Driven Data Center: Augmented Intelligence & Automation Provide the Keys 11/16/2016 at 4:15 pm

23. 24 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Must See Intelligent Mainframe Management Demos Predict, Fix Fast & Reduce Effort Deliver Insights with Machine Learning Automate for Self-healing Systems Prevent Unplanned Capacity Spikes CA SYSVIEW® Performance Management CA NetMaster® Network Management CA Mainframe Operational Intelligence CA Mainframe Application Tuner (CA MAT) CA OPS/MVS® Event Management & Automation CA Mainframe Operational Intelligence CA Automic Automation Platform CA Dynamic Capacity Intelligence Mainframe Theater 6 Mainframe Theater 6 Mainframe Theater 6 Mainframe Theater 6

Strategic Direction Session: Deliver Next-Gen IT Ops with CA Mainframe Operational Intelligence

Strategic Direction Session: Deliver Next-Gen IT Ops with CA Mainframe Operational Intelligence

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Strategic Direction Session: Deliver Next-Gen IT Ops with CA Mainframe Operational Intelligence