Case Study: University of Chicago Combines the Power of CA Unified Infrastructure Management and CA Spectrum® for Faster Triage and Better Operational Efficiency

1. Case Study: University of Chicago Combines the
Power of CA Unified Infrastructure Management and
CA Spectrum® for Faster Triage and Better Operational Efficiency
Abe Shaker, Monitoring and Reporting Engineer, University of Chicago
Marc Vincent, Lead Command Center Technician, University of Chicago
DO4X116S
DEVOPS – AGILE OPERATIONS

2. 2 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
© 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type
of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

3. 3 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Abstract
Join IT operations from University of Chicago to get firsthand insights on how to best leverage CA
Unified Infrastructure Management and CA Spectrum together as a comprehensive
infrastructure monitoring and fault management solution. In this session, the University of
Chicago will share key use cases for using the two solutions together and provide tips on how to
get the most out of your implementation. The session will also cover some of the benefits that
University of Chicago has achieved with the solution set, including faster issue resolution, better
operational efficiency and higher availability.
Abe Shaker
University of Chicago
Monitoring and
Reporting Engineer
Marc Vincent
University of Chicago
Lead Command
Center Technician

4. THE UNIVERSITY OF
CHICAGO

5. Abe Shaker
Monitoring and Reporting Engineer
Marc Vincent
Lead Command Center Technician
THE UNIVERSITY
OF CHICAGO

6. About the University of Chicago
 Founded by Rockefeller in 1890
 Almost twice as many graduate students to under grads
 89 Nobel prize winners
 1st Heisman Winner in 1935
 (Jay Berwanger)

7. How We Leverage CA Unified
Infrastructure Management (CA UIM)
 Performance monitoring
 CDM
 URL
 Etc.
 IT dashboards
 Performance reporting

8. How We Leverage CA UIM
 Operations team
 Overall system health
 Ad hoc performance reports
 Monitoring team
 Engineer requests
 Performance statistics

9. How We Leverage CA Spectrum
 Hardware availability and monitoring
 3rd party integrations
 Metrics
 Alarm counts and types weekly/monthly/quarterly
 Hardware availability
 Inventory management

10. How We Leverage CA Spectrum
 Operations team
 Events from integrations
 Alarm reports
 Inventory control
 Monitoring team
 Driving metrics
 Availability
 Maintenance mode

11. Benefits of Bringing CA UIM and CA Spectrum
Together
 Consolidated view
 Fault correlation
 Suppression of all downstream alerts during network events
 Inventory syncing

12. Benefits of Bringing CA UIM and CA Spectrum
Together
 CA UIM’s web interface
 Clean modern look
 Helps w / adoption of the application
 Product development and functionality

13. Benefits of Bringing CA UIM and CA Spectrum
Together
 Operations team
 Efficiency in ticketing
 Consolidated views
 Simplified reporting
 Monitoring team
 Experience within the tool

14. Next Steps
 Service and application
monitoring
 Leveraging
geographical views

15. Next Steps
 Enhanced monitoring
 Tie infrastructure to
business services

16. What Questions Do You Have?
THE UNIVERSITY
OF CHICAGO

17. 17 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Stay connected at communities.ca.com
Thank you.

18. 18 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
DevOps – Agile Ops
For more information on DevOps – Agile Ops, please visit:
http://cainc.to/wYXSg6