Case Study: Produban Unifies Silo Monitoring into an End-to-End Service View with CA Agile Operations Portfolio Solutions

1. World®
’16
Case Study: Produban Unifies Silo
Monitoring into an End-to-End Service View
with CA Agile Operations Portfolio Solutions
Emiliano Ovejero, Head of Infrastructure Monitoring, Produban
DO4X114S
DEVOPS – AGILE OPERATIONS

2. 2 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
© 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type
of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

3. 3 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Abstract
This session will show attendees the value of building an E2E service view in CA
Service Operations Insight from CA Unified Infrastructure Management and CA
Application Performance Management data sources. This approach allows Produban's
operation teams to understand the impact on business services and identify root
cause, from user experience to physical devices, while enabling them to transfer issues
to the corresponding technical teams with the correct qualification level.
Emiliano
Ovejero
Produban
Head of Infrastructure
Monitoring

4. | |
Case Study: Produban Unifies Silo Monitoring into an
End-to-End Service View with CA Agile Operations
Portfolio Solutions

5. Agenda
Santander Group / Produban
Our Challenges
Inputs
How to
Full Solution
Benefits
Next Steps

6. Produban
Welcome!
This session will show attendees the value of
building an E2E service view in CA Service
Operation Insight from CA Unified Infrastructure
Management and CA Application Performance
Management monitors. This approach allows
Produban's operation teams to understand the
impact on business services and identify root
cause, from user experience to physical devices,
while enabling them to transfer issues to the
corresponding technical teams with the correct
qualification level
Head of
Infrastructure
Monitoring
Emiliano Ovejero

7. Santander Group / Produban
Produban is the technological company that
administrates the entire IT infrastructure of
Santander Group
Owned 100% by the Group
Santander Group was founded in 1857
The best ranked European company
Ranked among top ten banks in the world
3.3 million shareholders, 187,000 employees

8. Produban Around the World
BRANCHES
PCs
POS
ATMs
SERVERS
STORAGE
+14.000
+280.000
+490,000
+39,000
+50.000
+40 PB
MANAGED INFRASTRUCTUREPRESENCE
220 Internal Customers

9. Our Challenges
Provide an E2E view of business
services across the infrastructure
layers
Identify the root cause of incidents
Integrate all the solutions into a
single console for operations
Generate a model easy to deploy and
maintain

10. Inputs: Virtual Data Center Concept at Produban
VDC consists of grouping every
CI that provides service to a
dedicated banking entity with
independence of its physical
location (DC)

11. Inputs: Typical VDC Infrastructure at Produban
AAP & ESB
Storage
Database
Web Servers
Internet:
Web Synthetic Transactions
Network Infrastructure:
Fault, Performance, Flows
and Anomalies
Application
Performance:
J2EE; .Net; Tibco; biztalk…
System (P+V)
Infrastructure: Fault and
Performance
StorageI:
infrastructure: Fault
and Performance
Database
Database:
Fault and Performance
Application End-to-End
InfrastrutureInsight
VDC Services End-to-End
Network

12. Inputs: CMDB as the Cornerstone of Logical Mapping
CA Service Operations Insight
uses CMDB info to generate the
logical service map
Single entry point to provide
information related to CIs
Daily/On demand integration
between CA Service Operations
Insight and CMDB
CA Service Operations Insight
alerts impact on CIs according to
CMDB information

13. How to: Deploying CA Service Operations Insight
Relationship
between all
different
infrastructure
layers
Single console for operators, technical teams,
managers
Alert queues based on tecnologies and status

14. How to: Deploying CA Unified Infrastructure
Management
Dashboards per
environment
Virtual systems
physical systems
databases
iSeries

15. OMDB
How to: CMDB and CA Service Operations Insight
Integration
Produban CMDB
Reconcile all CiI
Enrichment
Logical maps
CA Service Operations
Insight services map
Hierarchy
“Thin provisioning”
Relationship service /
infrastructure

16. How to: CA Unified Infrastructure Management
and CA Service Operations Insight Integration
Display
HubDatabase
Collect Probes
Systems
Databases
Storage
iSeries
Correlate/
Aggregate
CA Service Operations Insight IFW
CA Service Operations Insight manager
CA Service Operations Insight console

17. Full Solution: End to End View
Infrastructure
Integration
Framework
Display

18. Full Solution: End to End on VDCs
Monitored VDCs using CA Service Operations Insight and CA
Unified Infrastructure Management(+15,000 servers)
Santander Spain
Santander Totta
Santander Bank Germany
Santander Consumer Germany
Global Corporate Banking

19. Benefits: IT Improvements
Time to detect incidents Time to solve incidents
All hands on deck Time to market

20. Benefits: Business Improvements
Customer satisfaction
New business opportunities Increase P&L resultsAvailability banking channels

21. Next Steps
Roll out the model
to others VDCs
Explore
capabilities on
digital
environments
Federate CA
Service
Operations
Insight
VDC consoles

23. Our mission is to contribute to the progress
of individuals and businesses.
Our culture is based on the belief that
everything we do should be
| |
Thank you

24. 24 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Stay connected at communities.ca.com
Thank you.

25. 25 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
DevOps – Agile Ops
For more information on DevOps – Agile Ops, please visit:
http://cainc.to/wYXSg6