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World®
’16
Case	Study:	Molina	Exceeds	Customer	
Expectations	with	Adaptable,	Audit-ready	App	
Deployment	Framework
Vanessa	Keal - IT	Services	Manager	- Molina	Medicaid	Solutions
DO5X44S
DEVOPS
2 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
©	2016	CA.	All	rights	reserved.	All	trademarks	referenced	herein	belong	to	their	respective	companies.
The	content	provided	in	this CA	World	2016	presentation	is	intended	for	informational	purposes	only	and	does	not	form	any	type	
of	warranty. The information	provided	by	a	CA	partner	and/or	CA	customer	has	not	been	reviewed	for	accuracy	by	CA.	
For	Informational	Purposes	Only	
Terms	of	this	Presentation
3 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Abstract
When	Molina	Medicaid	Solutions	(MMS)	started	its	journey	to	continuous	delivery,	the	company	
was	facing	high	deployment	costs,	lengthy	and	error-prone	release	processes	and	strict	
compliance	practices.	MMS	needed	an	automated,	yet	flexible,	approach	that	could	manage	
deployments	to	600+	servers	across	30+	customer	environments,	as	well	as	stand	up	to	auditors'	
criteria	by	providing	key	security	and	compliance	support.	In	this	session,	you’ll	learn	how	MMS	
used	CA	Release	Automation	to	build	an	adaptable	deployment	framework	that	is	achieving	
positive	results:	75	percent	faster	deployments,	90	percent	reduced	cost	of	human	error,	and	
audit-ready	on	demand.	See	how	the	company	can	continually	adapt	the	framework	to	its	
evolving	technology	landscape,	and	hear	about	its	roadmap	to	more	automation	with	application	
lifecycle	management	and	testing.	Most	important,	you’ll	learn	how	MMS	is	delighting	customers	
with	centralized	access	controls	and	a	knowledge	repository	for	auditing	compliance.	Flexible	but	
always	secure—that’s	how	MMS	remains	compliant	with	the	large	number	of	federal	mandates	
currently	impacting	Medicaid.
Vanessa	Keal
Molina	Medicaid	
Solutions
Manager,	IT	Services
4 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Agenda
MOLINA	MEDICAID	SOLUTIONS	
FLEXIBILITY	AND	SECURITY	
WHAT’S	NEXT?		
CA	RELEASE	AUTOMATION	ON	THE	JOB	AND	RESULTS
IMPROVING	DEPLOYMENTS	
ENSURING	SECURITY	&	COMPLIANCE
1
2
3
4
5
6
5 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Molina	Medicaid	Solutions
Molina	Medicaid	Solutions	
is	a	wholly-owned	subsidiary	
of	Molina	Healthcare,	offering	
Medicaid	management	
information	systems’ design,	
software	development,	
system	implementation,	and	
expertise	in	the	area	of	
Medicaid	operational	
support.
WHO
Health	PAS is	Molina’s	web-
enabled,	browser-based	
solution	that	provides	the	
technological	foundation	
needed	by	state	agencies	to	
meet	the	increasing	demands	
of	Medicaid	Information	
Technology	Architecture	
(MITA)	business	processes	
and	regulatory	health	care	
requirements.
WHAT
Health	PAS,	in	combination	
with	a	highly	trained	support	
staff,	offers	state	governments	
a	CMS	certified	Medicaid	
fiscal	agent	solution.	The	
solution	provides	immediate	
access	to	the	information	
states	need	to	manage	the	
Medicaid	program	and the
flexibility	to	remain	
compliant	with	the	federal	
mandates.	
WHY
6 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Challenges	in	Delivering	Health	PAS
High	
deployment	
costs		
Deployment	
quality/high	
risk	of	human	
error
Significant	
deployment	
labor	costs
Lengthy	
maintenance	
windows	due	
to	manual	
deployments
Lack	of	
knowledge	
repository	for	
auditing	and	
compliance
?
Deploying	to	600+	servers	across	30+	customer	environments
7 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Flexibility	and	Security	– We	Need	Both!!
Flexibility
§ Many	applications
§ Many	customer	environments
§ Customer	service	accounts	
§ Complex	packages
§ Post	deployment	custom	
configurations,	tasks	and	
validation
Security
§ Compliance
§ Auditing
8 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
CA	Release	Automation	on	the	Job	and	Results
Average	release	
deployment	time	
reduced	from	12	
hours	to	20	
minutes
Development	
resources	
removed	from	
deployment	
activity	– over	
70%	resource	
savings
Quicker	response	
to	emergency	
deployment	
requests
Significant	
improvements	in	
deployment	
quality	
Increased	
customer	
service:	more	
app	deployments	
in	a	decreased	
maintenance	
window
Decreased	deployment	times	by	over	75%,	reduced	cost	of	human	error	by	90%,	
increased	quality	assurance,	and	ultimately	increased	customer	service.
9 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Evolution	of	Release	Automation
PHASE	I
Automate	the	deployment	
of	applications
PHASE	II
Automate	ticket	
system	integration
Automate	package	
retrieval
Automate	smoke	
testing	kickoff
10 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Improving	Deployments—App	Touchpoints
TFS	as	source	of	packages
from	developers
Integration	with	ticketing
system	&	automated	kickoff	
of	automated	test	cases
11 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Improving	Deployments—Server	Health	Monitoring	
Notifications	of	problems	with	
servers,	even	production	servers	
§ An	automated,	scheduled	process	that	will	
send	email	notifications	to	customers	if	the	
health	of	one	of	their	servers	falls	below	the	
accepted	thresholds
§ Server	health	is	key	to	a	successful	
deployment,	which	is	why	we	build	it	in	as	a	
pre-deployment	process	for	all	of	our	
automated	deployments
12 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Improving	Deployments—Custom	Integrations	
Adapting	to	custom	apps/tools	
with	RDK/Actions
§ Install	Windows	Roles	and	
Features	to	satisfy	
prerequisites
§ Third- party	application	
integration
§ Customized	error	handling
13 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Ensuring	Security	and	Compliance
We	know	who	
deployed	what,	
when	and	where
Process	report
We	know	who	
changed	what,	
when	and	where	
in	the	automation
Audit	history	report
Run	actions	as	other	
service	accounts
Only	use	approved	
accounts	instead	are	used
Reduces	the	cost	of	adding	
individual	user	accounts	to	
deploy	software
14 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
MMS	Road	to	Continuous	Delivery
Improve	customer	service	and	
satisfaction	levels
Optimize	the	allocation	of	IT resources
Lower	deployment	costs	while	
improving	deployment	quality		
Modernize	
approach	to	data	
mining	and	
masking
Improve	test	
quality	and	
productivity
Due	to	federally	mandated	contract	changes	
with	our	state	customers,	we	are	looking	to	
continue	integrating	with	Test	Data	Manager	
and	Service	Virtualization	to	ensure	that	our	
applications	work	with	each	other	and	with	
other	applications	from	other	parties
CA	Release	
Automation
CA	Service	
Virtualization
CA	Test	Data	Manager
WE	ARE	HERE
15 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Next	Steps
To	help	us	stay	aligned	with	
federally-mandated	changes,	
MMS	is	adopting	test	data	
management	and	service	
virtualization	as	part	of	our	
overall	application	delivery	
solution	set.		
MMS	Solution
To	deliver	on	what	modern	
public	health	care	programs	
require,	MMS	focuses	on	
reliable,	on-demand	
deployment	of	its	app,	Health	
PAS,	ensuring	the	flexibility	and	
security	to	meet	the	continual	
demands	and	changes	in	
health	care.
How	CA	Helps
CA	Release	Automation	
enabled	us	to	significantly	
improve	deployment	and	
response	times,	as	well	as	
improve	deployment	quality	
and	productivity.	We	can	also	
easily	customize	the	
automation	for	the	target	
ecosystem.
Summary
A	Few	Words	to	Review
16 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Questions?
17 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Recommended	Sessions
SESSION	# TITLE DATE/TIME
DO5T02P
Leadership	Panel:	DevOps	Leaders	Discuss	the	Journey	to	
Continuous	Delivery
11/16/2016	at	01:45	pm
DO5T03P
Leadership	Panel:	Continuous	Delivery	in	the	Financial	
Services	Industry
11/16/2016	at	04:30	pm
DO5T19S
GM	Financial	Builds	a	Sustainable,	Holistic,	Continuous	
Delivery	Practice
11/17/2016	at	04:30	pm
18 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Must	See	Demos
Modernize	
App	Delivery
Integrated	CD
Theater	5	- DOV501P
Deliver	Test	
Data	Faster
Test	Data	Manager
Theater	5	- DOV511P
Deliver	
Better	Apps
Service	Virtualization
Theater	5	- DOV507P
Orchestrate	
Your	Release
Release	Automation
Theater	5	- DOV513P
19 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
Stay	connected	at	communities.ca.com
Thank	you.
20 ©	2016	CA.	ALL	RIGHTS	RESERVED.@CAWORLD				#CAWORLD
DevOps	– Continuous	Delivery
For	more	information	on	DevOps	– Continuous	Delivery,	please	
visit:	http://cainc.to/PiTFpu

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Case Study: Molina Exceeds Customer Expectations With an Adaptable, Audit-Ready App Deployment Framework