CA Performance Management Deep Dive

Pre-Con Education: CA Performance
Management Deep Dive
Prabhu Nakkeeran, Niamh Cahill, Bernie Clairmont
OCX40E #CAWorld
ca OpsCenter
CA Technologies

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© 2014 CA. ALL RIGHTS RESERVED.
Panel Session
Niamh Cahill
CA Technologies
Advisor, Presales
Prabhu Nakkeeran
CA Technologies Director, Software Engineering
Bernard Clairmont
CA Technologies
Sr. Principal Consultant, Presales

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Abstract
CA Performance Management 2.3.4 is CA Technologies next-generation tool for monitoring mega- sized networks. This session, led by top CA network monitoring experts, is designed to help prospective users evaluate the tool and give current users the opportunity to expand knowledge of key capabilities and maximize the value of their performance data. The 3-hour session will have two parts. Part 1, Foundational Features, will focus on architecture (data collectors, data repository/database, data aggregator, user interface and integration with CA Mediation Manager); predefined dashboards and reports; understanding metric families, vendor-specific device certification; creating and deploying discovery and monitoring profiles; eventing; and, using the CA Mediation Manager administration UI to deploy and manage CA Mediation Manager Device Packs for monitoring. Part 2, Advanced Features, will focus on customizing dashboards and reports, automating custom groups creation and device population; using the API to integrate CA Performance Management with BSS/configuration management systems and create a zero- touch, automated process flow to on-board monitoring; and, self-certification procedures for device monitoring.

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Agenda
ARCHITECTURE
DISCOVERY/MONITORING
CA MEDIATION MANAGER ADMINISTRATION
UNDERSTANDING METRIC FAMILIES & VENDOR CERTIFICATIONS
CUSTOMIZING DASHBOARDS & REPORTS
EVENTING
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Agenda
INTEGRATING WITH BSS/OSS
SELF-CERTIFICATION
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CA Performance ManagementHigh Level ArchitectureData Collectors, Data Repository/Database, Data aggregator, UI and Integration with CA Mediation Manager

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Product ArchitectureOverview
CA Performance Management Architecture includes four Linux-based server types:
–CA Performance Center
–CA Data Aggregator (DA)
–CA Data Collector (DC)
–CA Data Repository (DR)

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Product Architecture
–Is the server that clients connect to
–Supplies the GUI for reports, events, and administration
–Generates and administers reports
–Receives and stores inventory information from data sources
–Administers tenants, Simple Network Management Protocol (SNMP) profiles, and IP domains
–Administers roles, users, dashboards, menus, groups, and collections
CA Performance Center

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Service Provider Considerations

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Integration with CA Mediation Manager (CAMM)
–CA Mediation Manager data is presented to PM (similar to eHealth)
–CA Mediation Manager is a solution built around Device Packs collecting Non-SNMP data
–Advantages
High Availability
Improved Scalability
Easy configuration/deployment/monitoring/debugging through web console
Current solution has been replaced with an integration to the standalone CAMM solution

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Deployment Diagram
–MC –CAMM Multi-Controller
–LC –CAMM Local Controller
–DA –PM Data Aggregator
–DC –PM Data Collector
–DR –PM Data Repository (Vertica)
–CAPC –CA Performance Center

Creating and Deploying Discovery and Monitoring Profiles

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Creating a Discovery Profile

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Running a Discovery Profile

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Viewing/Creating Monitoring Profiles

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Viewing/Creating Monitoring Profiles

Understanding Metric Families, Vendor-Specific Device Certification

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Key ConceptsMetric Family
–A Collection of related metrics, often implies a specific component type i.e. Interface, CPU, Disk
–Metrics are in “normalized form,” the metric family does not include any detail on how a metric is collected
–Metrics are reported on in PC views
–Metrics are polled
–Baselines, Min, Max, 95th Percentile, can be stored for metrics (check product settings)
–To collect data for a Metric Family a device must support one or more of the vendor certs that back it

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Key ConceptsVendor Certification
–Defines how a metric family gets values for each metric
–How to collect raw values and expressions to convert to a useable metric family value
–Some standard and some vendor specific

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Key ConceptsExample Metric Family to Vendor Cert mapping
–If the Data Aggregator is configured to monitor CPU for a Juniper device, it will be determined that the Juniper CPU Vendor Certification should be used to back the CPU Metric Family

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Key ConceptsExample Metric Family to Vendor Cert Mapping
–The Juniper CPU Vendor CERT maps objects in the JUNIPER- MIB to metrics of the CPU Metric Family
–Noticesome metrics are not support by this MIB
–There are some limitations to monitoring CPU for Juniper devices

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Key ConceptsExample Metric Family to Vendor Cert Mapping
–Compare the differences between the Juniper CPU Vendor CERT, and the UC Davis Vendor CERT, you can see the UC Davis CERT has more data available for the CPU Metric Family

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Key ConceptsSelf-Certification
When you may need it
–Add new vendor support for existing supported technologies (metric families)
–Add completely new technology (metric family) support, along with the vendor support

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Metric FamiliesAttributes
–Name, Documentation, AttributeDisplayName, AttributeAbbreviation, AttributeType
–Polled, IsList, IsDbColumn
–Baselines, Rollups, Percentile, Variance & Standard Deviation
–Minimum and Maximum

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Metric Families
http://<da host>:8581/typecatalog/metricfamilies
Collection of Attributes
<Attribute name="FramesOut" type="Double">
<Documentation>Frames sent since the virtual circuit was created</Documentation>
<Polled>true</Polled>
<Baseline>false</Baseline>
<IsDbColumn>true</IsDbColumn>
<Variance>false</Variance>
<StandardDeviation>false</StandardDeviation>
<Minimum>false</Minimum>
<Maximum>false</Maximum>
<WriteOnPoll>false</WriteOnPoll>
<RollupStrategy>Sum</RollupStrategy>
<AttributeDisplayName/>
<Percentile>0</Percentile>
</Attribute>

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Component Definitions
–Item Sync Definition
Type and Sub-Type
GroupBy, Categorize & Context

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Component Definitions
http://<da host>:8581/typecatalog/components
<?xml version="1.0" encoding="UTF-8"?>

<DataModelnamespace="http://im.ca.com/inventory" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="ComponentFacet.xsd">
<FacetTypename="frPVC">
<Documentation>A Frame Relay PVC</Documentation>
<FacetOfnamespace="http://im.ca.com/core" name="Item" />
<Component>true</Component>
<ItemSyncDefinitionitemTypeName="component" itemSubtypeName="frpvc" itemTypeLabel="FrameRelayPVC" itemTypeLabelPlural="FrameRelayPVCs" categorize="false" groupBy="false" context="true">
</ItemSyncDefinition>
</FacetType>
</DataModel>
NOTE: context –“true” enables a link to a custom context page in Inventory -> Device Components. Setting “true” also enables the Metric Family to be selectable as a “context” which is the only way to have your Metric Family available in the Dynamic TrendChart.

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Vendor Certifications
–Protocol
–MIB
–Attributes
IsIndex
IsKey
Needs Delta
Source
–Expression group (tied to a metric family)

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Vendor Certifications
http://<da host>: 8581/typecatalog/certifications/snmp
<AttributeGroupname="AttributeGroup" external="true" list="true">
<Attribute name="INDEX" type="objectid">
<Source>1.3.6.1.2.1.10.32.2.1.4</Source>
<IsIndex>true</IsIndex>
<IsKey>false</IsKey>
<NeedsDelta>false</NeedsDelta>
</Attribute>
<Attribute name="frCircuitReceivedFECNs" type="long">
<Source>1.3.6.1.2.1.10.32.2.1.4</Source>
<IsIndex>false</IsIndex>
<IsKey>true</IsKey>
<NeedsDelta>true</NeedsDelta>
</Attribute>
</AttributeGroup>
<Protocol>SNMP</Protocol>
<DisplayName>Frame Relay PVC</DisplayName>
<Expressions>
<ExpressionGroupname="frPVCInfoDS" destCert="{http://im.ca.com/normalizer}frPVCInfo">
<Expression destAttr="Indexes">INDEX</Expression>
<Expression destAttr="Names">"Frame Relay " + INDEX</Expression>
<Expression destAttr="FECNIn">frCircuitReceivedFECNs</Expression>
</ExpressionGroup>
</Expressions>

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Custom Dashboards
–Out-of-the-box dashboards do not always meet your requirements
Not all Metric Families/Metrics reported
User requirements
–Temporary for troubleshooting
–Report on a specific set of items/group of items(e.g. : devices in a region/site, devices by type, devices by application) Expression Group (Tied to a Metric Family)
–Custom Metric Families
Requires the creation of a custom dashboard with custom views

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Custom Dashboard

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Custom Dashboard

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Menus
–Provide a way to organize dashboards
Monitoring purpose
Troubleshooting purpose
–Menus are associated with roles
Defines which menus access according to certain roles
Scope access
–Create/edit/delete
–Drill down

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Menu

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Menu -> Role

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My Dashboards
–Menu containing customized/personalized dashboards
–Dashboards are not shared

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Context Page/Views
–Context pages provide focused data
–Device context pages
Server
Router
Switch
–Component context pages
Interface
Custom components
–Add/Delete/Edit context tabs
Role rights

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Context Filters
–Context filters lock the data displayed to a specific context
Dashboard context
View context
–For example if you set the dashboard context to Group X, all views in that dashboard will always show data related to Group X even if you change the Group filter within CA Performance Center

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Data Aggregator
Device Administration

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Data Aggregator
Device Administration Links

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Data Aggregator
Monitoring Event Processing

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Create and Administer Event Profiles
New Role Rights allow Non-DA Admins the ability to create and administer event profiles

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Create and Administer Event Profiles
Access to configure Threshold Profiles does not require DA Admin Privileges
–Folders help users keep Threshold Policies organized for simple administration

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Event Profiles Table View
Simple to search for policies by Owner, Creators/Modifier

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Creating Event Rules

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Viewing Event Rules
Event Rules and Event Conditions

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Viewing Event Rules
Event Rules and Event Conditions

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Copy/Edit/Delete Event Profiles

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Edit Event Profiles

Using the CA Mediation Manager Admin UIDeploying and Managing Device Packs

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Integration with CA Mediation Manager
Current solution has been replaced with an integration to the standalone CA Meditation Manager solution
–CA Meditation Manager data is presented to CA Performance Management (similar to eHealth)
–CA Mediation Manager is a solution built around Device Packs collecting non-SNMP data
–Advantages
High availability
Improved scalability
Easy configuration/deployment/monitoring/debugging through web console

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Deployment Diagram
–MC –CAMM Multi Controller
–LC –CAMM Local Controller
–DA –PM Data Aggregator
–DC –PM Data Collector
–DR –PM Data Repository (Vertica)
–CAPC –CA Performance Center

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Simplified CA Mediation Manager Device Pack DeploymentDeploy CA PM Device Packs directly from the CAMM Administrative Interface
Improved CA Mediation Manager Device Pack Deployment within the CAMM Administrative Interface
–Do it all from the UI -You no longer need to run scripts to install and configure Device Packs once you have CA Performance Management integrated with CA Mediation Manager
–Simplifies many administrative workflows including:
Change configuration parameters on the fly
Debugging and troubleshooting
Modify Device Packs on the fly
Ability to install PM Device Packs (next sprint)

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View/Start/Stop/Remove/Install/Upgrade Device Packs

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Installing Device Packs

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Logging and Troubleshooting

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Modify Device Packs on the Fly

Integrating CA Performance Management with BSS/OSS Systems

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Why Use Our Web Services API?
–Use the API to integrate CA Performance Management with BSS/OSS systems and create a zero touch process flow from customer order all the way to monitoring
–Automate administrative tasks
–Additional functionality that UI might not provide
Bulk deletion of devices
Bulk updating interface speeds

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Which Components Support REST Web Services? Data Aggregator
http://<DA_HOST>:8581/rest
–Provides many endpoints to DA data
Examples: discovery profiles, devices, device components (CPU, Memory, interfaces, etc.)
Shows schema
Documentation on how to query for data
Create, update and delete operations

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Which Components Support REST Web Services? Data Aggregator
http://<DA_HOST>:8581/typecatalog
–Provides end points for certifications
Components, metric families, vendor certs.
Shows schema
Documentation on how to query for data
Get, create and update operations

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Which components support REST Web Services? CA Performance Center
http://<CAPC_HOST>:8181/pc/center
–Provides end points to CAPC data
Examples: tenants, groups, users
Documentation on how to query for datahttp://<CAPC_HOST>:8181/pc/center/rest
Shows Schema
Create, update and delete operations

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Web Services Schema
DA and PC Web Service end points define the schema
–The schema defines the tag requirements and also how to perform operations (create, update, delete) against the endpoints

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DA –Query Patterns
–Fetch all of a type (“get list”)
GET /rest/{type}
–Fetch a single item (“get”)
GET /rest/{type}/{id}
–Filtered fetch (“filtered get list”)
POST /rest/{type}/filtered
Uses HTTP POST Body as the filter XML criteria
–Fetch scoped by tenant
GET /rest/tenant/{tenantId}/{type}
GET /rest/tenant/{tenantId}/{type}/{itemId}

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PC –Query Patterns
–Fetch all of a type (“get list”)
GET /pc/center/webservice/{type}
–Fetch a single item (“get”)
GET /pc/center/webservice/{type}/{idName}/{idValue}

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PC -Group Example
<GroupTreepath="/All Groups" allowDeletes="true">
<Group name="grp1"/>
<Group name="grp2"/>
</GroupTree>

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PC -Group Example
<GroupTreepath="/All Groups" allowDeletes="true">
<Group name="test" inherit="true" desc="test">
<Rules allowDeletes="true" saveRules="true">
<Rule add="device" name="Add Devices">
<Match>
<Compare readOnly="true" using="MEMBER_OF">
<Property name="ItemID" type="Device"/>
<Value reference="/All Groups">1</Value>
</Compare>
</Match>
</Rule>
</Rules>
</Group>
</GroupTree>

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DA -Discovery Profile Example
<DiscoveryProfileversion="1.0.0">
<ActivationStatus>true</ActivationStatus>
<IPListList>
<IPList>10.126.1.3</IPList>
<IPList>192.168.210.21</IPList>
<IPList>…..
</IPListList>
<RunStatus>START</RunStatus>
<Item version="1.0.0">
<Name>webservicediscovery profile</Name>
</Item>
<IPDomainMemberversion="1.0.0">
<IPDomainID>3990</IPDomainID>
</IPDomainMember>
</DiscoveryProfile>

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Power User Self-Cert Web Services
–Provides power users with development level capabilities
–Web Services support Export, Import and Update for
Metric Families
Vendor Certifications
Custom Components
–Extended validation capabilities during import
–Well Documented in the Power User Cert Guide

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Known Limitations
–Cannot extend the OOB Metric Families, Components and Vendor Certifications.
–Cannot Delete a Custom Metric Family or Certification with the new WS, but you can update these certs once imported

CA Performance Center Dashboardsvs. CA eHealth Reports

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Trend Report = Multi- Trend/Multi-View
TopNReport = any view with TopNin the name 
At-a-Glance = any device or element Context Page (search, inventory, hot link or drilldown)
CA Performance Center to CA eHealth Equivalency
I used to do X in eHealth! How do I run the same report in Performance Center?

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Predefined Dashboards and Reports
Infrastructure Management
Application Management
Virtual Systems Management
Capacity Management
Operations

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For More Information
To learn more about DevOps, please visit:
http://bit.ly/1wbjjqX
Insert appropriate screenshot and textoverlayfrom following“More Info Graphics” slide here; ensure it links to correct page
DevOps

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For Informational Purposes Only
This presentation was based on current information and resource allocations as of August 2014 and is subject to change or withdrawal by CA at any time without notice. Not withstanding anything in this presentation to the contrary, this presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreementrelating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA’s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation,CAwill make such release available (i) for sale to new licensees of such product; and (ii) to existing licensees of such product on a when and if-available basis as part of CA maintenance and support, and in the form of a regularly scheduled major product release. Such releases may be madeavailable to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis.In the event of a conflict between the terms of this paragraph and any other information contained in this presentation, the terms of thisparagraph shall govern.
Certain information in this presentation may outline CA’s general product direction. All information in this presentation is for your informational purposes only and may not be incorporated into any contract. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this presentation “as is” without warranty of any kind, including without limitation, any implied warranties or merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if CA is expressly advised in advance of the possibility of such damages.CAconfidential and proprietary. No unauthorized copying or distribution permitted.
Terms of this Presentation
Copyright © 2014 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belongto their respective companies. CA confidential and proprietary. No unauthorized copying or distribution permitted.

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