e-Skills initiatives and
Carer+ pilot in Latvia
Mara Jakobsone, Dr. Oec.
Vice-President
Latvian Information and Communicat...
E-SKILLS – A PRIORITY FOR LATVIA
Reflected in government policy documents since
early 2000
Different initiatives by NGO, I...
LIBRARIES IN LATVIA – HIGHLY DEMANDED
42% of population are active library
customers
Library is the only Internet access
p...
«CONNECT LATVIA» – SUPPORT TO SENIORS
Project initiated and supported by
Lattelecom
Target audience – seniors 50 and over
...
WHAT DO SENIORS PREFER TO LEARN ?
Computer basics
Online basics:
E-mails
Internet search
Security issues
Communications
Sk...
CARE SECTOR IN LATVIA
Age structure of care workers:
18-25 years – 3%
26-35 years – 23%
36-45 years – 17%
46-55 years – 20...
CARE SECTOR IN LATVIA – E-SKILLS
A situation is different as carers
are of different age and target
groups:
The younger ca...
CARER PILOT BACKGROUND – STRENGTH
Good infrastructure of internet and devices
A list of nationwide networks of professiona...
CARER PILOT BACKGROUND – RISKS
Low public recognition of the carer profession
One of the lowest paid professions in Latvia...
CARER+ PILOT IN LATVIA
In total 50 pairs involved
40 care workers from Riga (iPad
air, iPad mini)
40 care receivers from R...
TRAINING ACCORDING TO COMPETENCE FRAMEWORK
TRAINING SCHEDULE
Care workers and informal care givers were
trained from January to mid-November of 2014
Care receivers w...
CHALLENGES AND SOLUTIONS IN TRAINING
For care workers/ICG training :
Not used to e-learning
Solution : blended learning; s...
MOST USEFUL APPLICATIONS DECLARED
For Care Workers :
gmail and other google tools (google forms,
calendar, etc.),
Skype,Vo...
PILOT EVALUATUON- EXIT SURVEYS ( CW )
Question themes :
Compare expectations and results
Evaluate impact on digital compet...
CARE WORKERS : FOCUS GROUPS CONCLUIONS
ICT tools improves care work,
ICT supports better planning,
communication and acces...
EXIT SURVEYS – CARE RECEIVERS
CR acceptance for ICT tolls depends on many
different aspects (age, previous experience,
edu...
E-skills and Initiatives  CARER+ piloting in Latvia - Jakobsone
E-skills and Initiatives  CARER+ piloting in Latvia - Jakobsone
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E-skills and Initiatives CARER+ piloting in Latvia - Jakobsone

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Carer+ Final Conference - Smart Homecare, 27 March 2015, Paris
Carer+ piloting and results in Latvia

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E-skills and Initiatives CARER+ piloting in Latvia - Jakobsone

  1. 1. e-Skills initiatives and Carer+ pilot in Latvia Mara Jakobsone, Dr. Oec. Vice-President Latvian Information and Communications Technology Association Carer+ evaluation workshop Paris, March 26, 2015
  2. 2. E-SKILLS – A PRIORITY FOR LATVIA Reflected in government policy documents since early 2000 Different initiatives by NGO, ICT industry and public sector National e-skills partnership established in Latvia in 2013 Digital literacy for everyone – one of the targets Main players: Latvia public library network LIKTA Connect Latvia project (focus on seniors only) Municipalities All initiatives realized in PPP
  3. 3. LIBRARIES IN LATVIA – HIGHLY DEMANDED 42% of population are active library customers Library is the only Internet access point for 21% of population in Latvia 90% of library visitors use the Internet Seniors and off-liners – very important target group 100% Wi-Fi access in public libraries 6.4 users’ PCs per library (on average)
  4. 4. «CONNECT LATVIA» – SUPPORT TO SENIORS Project initiated and supported by Lattelecom Target audience – seniors 50 and over Started 5 years ago with overall target 30000 trainees Available through Latvia: Partnership with local schools, LLL centers, libraries, LIKTA 144 training locations 131 trainers
  5. 5. WHAT DO SENIORS PREFER TO LEARN ? Computer basics Online basics: E-mails Internet search Security issues Communications Skype dominant in market E-services: Internet banking Online shopping Content download (news, books, recipes, etc.) Most popular public services
  6. 6. CARE SECTOR IN LATVIA Age structure of care workers: 18-25 years – 3% 26-35 years – 23% 36-45 years – 17% 46-55 years – 20% 56-61 years – 37% Mostly women, secondary education Average salaries* in Latvia: Care worker salary = minimal salary in Latvia (8h work per day) 360+10% Average salary 800 EUR IT industry >1300 EUR (Top 4 highest)
  7. 7. CARE SECTOR IN LATVIA – E-SKILLS A situation is different as carers are of different age and target groups: The younger carers – under 35 years – have medium level digital skills (basic computer users experience, office skills) Older carers – 50+ usually have low or no digital skills. Most of carers are from the second target group
  8. 8. CARER PILOT BACKGROUND – STRENGTH Good infrastructure of internet and devices A list of nationwide networks of professional e-skills support organizations and trainers used to work with senior audiences and different entry levels of digital skills A number of localized training methodologies and materials for digital literacy (and even ones specially designed for seniors) available in all possible formats and 2 languages Public recognition of e-skills importance for seniors by general audience as well as by seniors themselves, several support mechanisms available for joining the trainings Principal willingness of care workers to acquire/improve their digital skills
  9. 9. CARER PILOT BACKGROUND – RISKS Low public recognition of the carer profession One of the lowest paid professions in Latvia Socio-economic divide among the care recipients which leads to digital divide: Income level General education background Family and health status Life style and habits Some care workers will leave their position for better job as a consequence of improved digital skills Some care receivers who need the help more will not be able to join the activities due to social/health/lifestyle issues
  10. 10. CARER+ PILOT IN LATVIA In total 50 pairs involved 40 care workers from Riga (iPad air, iPad mini) 40 care receivers from Riga (sony xperia +nfc) 10 informal care givers in different regional/rural cities (iPad air) 10 informal care receivers in different remote regional cities (iPad air)
  11. 11. TRAINING ACCORDING TO COMPETENCE FRAMEWORK
  12. 12. TRAINING SCHEDULE Care workers and informal care givers were trained from January to mid-November of 2014 Care receivers were trained/ working in pairs from May to mid-November of 2014 Training modules for care workers/ICG: 1.-3.modules (8h face to face, 32h distance learning) 4.-5.modules (12h face to face, 28h distance learning)
  13. 13. CHALLENGES AND SOLUTIONS IN TRAINING For care workers/ICG training : Not used to e-learning Solution : blended learning; starting f2f; group work; learning from colleagues Different working schedules make difficult to plan f2f trainings Solution : training provided in late evenings For care recipients : Physical condition Mental , emotional condition Education level Attitude towards ICT Age Previous knowledge of ICT
  14. 14. MOST USEFUL APPLICATIONS DECLARED For Care Workers : gmail and other google tools (google forms, calendar, etc.), Skype,VoIP social networks, Maps, internet browser for information search, Camera, photo uploads Cloud services For Care Receivers Internet browser for information search, You tube, Skype, Panic/security button
  15. 15. PILOT EVALUATUON- EXIT SURVEYS ( CW ) Question themes : Compare expectations and results Evaluate impact on digital competences Evaluate impact on work duties Evaluate impact on personal life Willingness to continue Main findings : Almost all claim raise of their digital skills and confidence ; results match expectations Over 60% agree they have more access to professional information Over 50 % agree the technologies positively impact their work with CR Over 80 % evaluate positively impact on their personal development/life
  16. 16. CARE WORKERS : FOCUS GROUPS CONCLUIONS ICT tools improves care work, ICT supports better planning, communication and accessibility to information on internet; Care worker ICT work with care receiver should be paid additionally ! Digital technology usage encourage socialization and personal developments for CW Almost all participants recognize that they will further develop their digital skills after end of the project About 20 % of all will continue to use the devices after end of project on their every day work- in pairs with their Care receivers !
  17. 17. EXIT SURVEYS – CARE RECEIVERS CR acceptance for ICT tolls depends on many different aspects (age, previous experience, education level, health situation, etc.). It can be positive or negative; Some of the barriers for feeling comfortable: Afraid to broke/damage the device Not enthusiastic since this is short term solution Most appreciated aspects of using the tools : Possibility to communicate ( families, CW ) Access to information : Use of technologies after the project end: About 20 % continue together with their CW About 25 % - will use similar technologies on their own – mostly family contacts, information About another 25 % - pity that they have to give back the device !

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