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Joe Cullen, Arcola Research
Toolkit for developing the
Digital Competences of
Carers
Carer+ Conference, Paris, March
27th,...
|||
4/2/2015
Sub-title:
“How to deliver smart homecare – the Carer+ User
Manual”
Toolkit for developing digital competence...
||
4/2/2015
The Carer+ Narrative arc
The ToC sets out the Carer+ vision, its aspirations, what it aimed to
achieve and wha...
||
4/2/2015
Supporting the change journey
The Toolkit for developing the digital competences of carers
The ToC maps a jour...
||
4/2/2015
Purposes of the toolkit
SO THE TOOLKIT IS INTENDED TO:
• MAP THE ROUTE
• HIGHLIGHT THE SUPPORT REQUIRED TO
ACH...
||
4/2/2015
Inputs to the Toolkit
Theories and Concepts (Scottish constructivism;
Feenberg)
Research (CARICT; JRC-IPTS)
Pr...
||
4/2/2015
Theories and concepts
Feenberg; Cullen; Cohen
Technical coding
Civilising Choices
Value-embedded use
||
4/2/2015
Value-embedded use
Examples from Carer+
||
4/2/2015
Research
Success factors:
The involvement of end-users (carers, elderly people and formal care
staff) as activ...
||
4/2/2015
Toolkit methodology
Cultural, Social and Organisational embedding of a socio-technical system
Infrastructure
I...
||
4/2/2015
What is needed at macro
level?
• Adaptation to prevailing welfare system (Esping-Andersen) - Liberal
(England ...
||
4/2/2015
What is needed at meso
level? Credible mentoring
system
Credible assessment
systemAdaptation to local
context
...
||
4/2/2015
What is needed at micro
level?
Clear pay-offs for carer, e.g. improve co-ordination
with social services; impr...
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Toolkit for developing the Digital Competences of Carers - Joe Cullen

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Presentation at 'Smart Homecare' Conference in Paris, organised by Carer+ March 2015

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Toolkit for developing the Digital Competences of Carers - Joe Cullen

  1. 1. Joe Cullen, Arcola Research Toolkit for developing the Digital Competences of Carers Carer+ Conference, Paris, March 27th, 2015
  2. 2. ||| 4/2/2015 Sub-title: “How to deliver smart homecare – the Carer+ User Manual” Toolkit for developing digital competences | Target Groups: | Policy makers | Training providers | Certification bodies | Professional and informal carers
  3. 3. || 4/2/2015 The Carer+ Narrative arc The ToC sets out the Carer+ vision, its aspirations, what it aimed to achieve and what are its desired outcomes and impacts The ‘theory’ (or hypotheses and assumptions) underlying this vision and desired outcomes and impacts As well as the actions implemented to reach these outcomes and impacts a.k.a. the Carer+ ‘Theory of Change’ There are gaps in the ICT knowledge and skills of home carers and care recipients These gaps need to be systematically assessed through competence mapping Carers' competences can be improved with access to ICT devices and training to use them ICT access and training leads to an improvement in the quality of care provided An improvement in the quality of care leads to improvement in the quality of life of older people
  4. 4. || 4/2/2015 Supporting the change journey The Toolkit for developing the digital competences of carers The ToC maps a journey towards a desired destination As always in a journey the traveller expects certain things to be in place But in every journey obstacles are encountered along the way Along the way, the expectations of the journey change And when you arrive at your destination, you find it isn’t really what you expected
  5. 5. || 4/2/2015 Purposes of the toolkit SO THE TOOLKIT IS INTENDED TO: • MAP THE ROUTE • HIGHLIGHT THE SUPPORT REQUIRED TO ACHIEVE THE JOURNEY • WARN ABOUT THE OBSTACES AND HOW TO AVOID THEM • MANAGE EXPECTATIONS • SUPPORT TRANFERABILITY AND REPLICATION OF THE LEARNING FROM CARER+ What we hope to achieve with the Toolkit
  6. 6. || 4/2/2015 Inputs to the Toolkit Theories and Concepts (Scottish constructivism; Feenberg) Research (CARICT; JRC-IPTS) Practice (Carer+ process and impacts assessment) • Carers survey • Carers and clients focus groups • Observation/diaries • Training programme evaluations The Data and Material used to develop the Toolkit
  7. 7. || 4/2/2015 Theories and concepts Feenberg; Cullen; Cohen Technical coding Civilising Choices Value-embedded use
  8. 8. || 4/2/2015 Value-embedded use Examples from Carer+
  9. 9. || 4/2/2015 Research Success factors: The involvement of end-users (carers, elderly people and formal care staff) as active players in the design of the services, complemented by training in digital and care services competences The progressive integration of ICT-based service for informal carers in the formal long-term care system Co-operation between stakeholders, including non-profit organisations (third sector) Exploitation of the existing ICT and digital inclusion infrastructure Overcoming negative attitudes and scepticism Scientific evidence of impacts Efficient business model CARICT results (Carretero et. al, 2013)
  10. 10. || 4/2/2015 Toolkit methodology Cultural, Social and Organisational embedding of a socio-technical system Infrastructure ICT-based competence development Competence acquisition Embedding through use Outcomes MESO MACRO MICRO Welfare system Policy structures Certification systems Learning needs profiling Training programme Curriculum and content Mentoring Adaptation to lifeworld Adaptation through use Carer-client interaction
  11. 11. || 4/2/2015 What is needed at macro level? • Adaptation to prevailing welfare system (Esping-Andersen) - Liberal (England &Wales); Conservative-corporatist (Italy, France, Germany); Social democratic (Nordic countries); Mediterranean (Spain, Portugal, Greece); Neo-liberal (Baltic states, Slovakia); Social corporatist (Czech Republic, Romania); Hybrid (Poland, Hungary, Malta) • Sensitivity to transversal EU policy discourses – SIP and social innovation; Growth and Jobs; Mobility – promote transferable skills applicable to other sectors • Adaptation to prevailing certification systems – NOP programme, Portugal; sectoral committees (Czech Republic)
  12. 12. || 4/2/2015 What is needed at meso level? Credible mentoring system Credible assessment systemAdaptation to local context Time & opportunity cost Usability of devices
  13. 13. || 4/2/2015 What is needed at micro level? Clear pay-offs for carer, e.g. improve co-ordination with social services; improve relations with client family; improve human relationship with client Clear pay-offs for client, e.g. ICTs reduce time and stress in paying bills Embedded in client’s life world and routine Good technical infrastructure and support Adapt to the limitations of the care environment – Carer+ is not an assistive technology, it is a facilitator

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