Every business is exposed to a level of risk of crisis, whether from natural events such as bushfire and floods, man-made, accident or illness. This interactive workshop gives participants a clearer understanding of the crisis planning process.
Nanded Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Crisis Planning for Business workshop
1.
2. Welcome
Over the duration of this 3.5 hour seminar you will:
Page 1
Gain a clearer understanding of the crisis planning
process
Be able to identify key risks for your business and
develop strategies to minimise these risks
Learned how to use a range of problem solving and
emergency planning development tools
Started preparing a draft crisis management plan.
3. Introduction to crisis emergency planning
Page 2
• Emergency – requires immediate action
• Crisis - expected to lead to a dangerous situation
• Disaster – major event - already happened
4. Understanding Disaster
Page 3
• Consequences and impacts on our life
• Types of crisis or disaster
• Natural
• Manmade
• Accident/Illness
5. Intellectual and psychological impacts of
disaster
Page 4
• Physical and emotional responses prevent logical
thinking
• Devastating and emotional effects damage the ability to
respond in a rational or lucid manner
6. Trauma
Page 5
• Overloads the mind and emotions and may cause
immediate or delayed reactions
• Damages the ability to process information
• The experience doesn’t fade in the normal way
7. Symptoms of trauma can include ...
Page 6
• Emotional and physical reactivity to reminders of the
trauma
• Avoidance of reminders
• Survivor guilt
• Anger
• Inability to free a range of emotions
• Disruption to work and relationships
• Hyper arousal and difficulty in sleeping
8. Resilience
Page 7
Is when a business understands their risks so
that they are better able to prepare, plan and
respond to a disaster event and hence recover
more quickly…
9. 3 Crisis or Disaster Types
Page 8
Natural Accident/Illness
Man Made
11. Manmade
Page 10
• Terrorist incidents
• Sabotage
• Fire
• Theft
• Random acts of violence and destruction
• Major civil unrest
• Economic downturn
12. Accident/illness
Page 11
• Vehicle
• Machinery
• Personal
• Critical illness – e.g. cancer
• Chronic illness – e.g. multiple sclerosis
• Pandemic outbreak
13. The importance of adequate insurance
Page12
Insurances imperative to financial continuity include…
• Public Liability
• Income Protection
• Business Continuity
• Fire, Flood and general insurances
• Partner or Key-man
• and, most importantly, ensuring your home and/or
business insurances actually cover disaster events most
likely to occur in the area you live/work
14. Phases of a Disaster
Page 13
Planning
Preparation
Response
Recovery
15. Planning for a Crisis
Page 14
5 key steps
• Identify risks
• Minimise or eliminate risks
• Identify who has to do what should a disaster occur
• Determine and plan your recovery contingencies
• Communicate the plan
16. The 6 P’s of Crisis Planning
Page 15
• People – staff, family, customers
• Processes – work flow
• Profile – reputation, brand
• Premises – where you work
• Providers – suppliers, contractors
• Performance – efficiency, productivity
20. Recovery contingencies
Page 19
• Examine your legal responsibilities
• Identify all current payments that can be delayed,
• Meet with your bank to discuss restructuring any
business or personal loans
• Contact your regular suppliers
• Contact your leasing company
• Communicate with the landlord
• Contact your industry association
• Contact your clients/customers
27. Critical business functions
Page26
Risk Matrix
Risk Minimisation
Evacuation Plan
Evacuation Procedure
Critical function priorities
Critical services
Communication plan
Business emergency go pack
Data backup
Recovery checklist
29. Small Business Mentoring Service
Business mentors help you to identify a clear direction for
you and your business.
Business mentors can also advise you on how to:
conduct market research
price and/or cost your products or services
develop an effective marketing strategy
use other business management tools
To arrange a session with a business mentor go to:
www.sbms.org.au