At any given time, organizations are either in a process of growth, evolution, or reduction. All the while, they must continue to drive results and ensure profitability. Join Olivia Fields as she highlights how investing in your people and establishing a change-ready culture can return big dividends for your company’s long-term growth.

1. From People to Profit
Olivia Fields, Change 360 Founder & President
✉️ | info@change360.co
🖥 | change360.co | @thechange360

2. Olivia Fields
 15 years in business consulting and
organizational change management
 8 years as founder and president of a
Chicago-based consulting firm, Change
360
 Served industry leaders and their people
in 48+ countries, such as:

3. Where Are Your Resources Going?
Office Space
Equipment Software
Professional
Services
Taxes &
Regulatory
Fees
Marketing
Materials
C-Suite
Executives
Managers
Front-Line
Employees
Loan
Repayment

4. C-
Suite
Managers
Front-Line
Employees
Customers
Investing in Your People
C-
Suite
Managers
Front-Line
Employees
Investment
Investment
Investment
Return

5. C-
Suite
Managers
Front-Line
Employees
Customers
Who’s the Closest to the Point of Return?
C-
Suite
Managers
Front-Line
Employees
Investments
Return
Office Space
Equipment
Software
Professional
Services
& Expenses
Taxes &
Regulatory
FeesMarketing
Materials

6. …so what does change
have to do with it?

7. Change Is All Around Us
Office space lease is
up for renewal
Equipment
break down
Outgrown
current
software
Professional Services
vendor goes out of
business
Taxes & regulatory
fees increases
Customers no
longer
responding to
marketing
strategy
Price of
materials go up
Two C-Suite
Executives retired
Big drop in managers’
performance feedback
Star front-line
employees
keep leaving
Loan balloon payment due

8. Your People
Their Beliefs
Thoughts
and Actions
Are Key

9. How Does Your Organization Respond to Change?

10. You Can Either…
Ignore It Embrace It Drive It

11. …Make
Change
Work for
You

12. What You Can Do

13. Recognize
Change Is an
Individual
Experience
© Simon Watson

14. Change the Way
Your People
Relate
© Simon Watson

15. Redefine the Organization

16. Redefine the Organization
Customers

17. Give Voice to the Individual

18. Give Voice…Formally

19. Give Voice…Formally
Group with purpose.
How you divide is
determined by what
matters most.
What insights are you
after? Drill to that level
then STOP.
Manufacturing
Department
Product A Product B Product C
First Shift

20. Give Voice…Informally
The approach is two fold:
formal and informal
Gives voice to the silent
observer.
Provides for candid,
unfiltered feedback.
Fosters comradery and
healthy competition.

21. Develop Your
People for
Success
© Simon Watson
What happens if we
invest in developing
our people and they
leave us?
What happens if we
don’t, and they stay?

22. Develop for Success

23. Develop for Success

24. Develop for Success

25. Develop for Success

26. Measure &
Reinforce
© Simon Watson

27. Measure & Reinforce
Incorporate desired behaviors into performance metrics

28. Measure & Reinforce
Ensure time is made for task force(s)

29. Measure & Reinforce
Ensure leadership is reinforcing its importance

30. The best minute you spend
is the one you in invest in
people.
- Ken Blanchard

31. Measure & Reinforce
Make it OK to fail

32. The Return

33. The Return Is Immeasurable
Discover and nurture natural
leaders in your ranks
Measure employee
engagement
Foster a culture of innovation
and proactivity
Leverage the goldmine
of insider insights
Take action on emerging trends
and risks
Foster teamwork and
comradery
Keep a pulse on customer
satisfaction and frustrations
Instill a sense of
ownership for the results
and vested interest in
the company’s success
Develop a continuous feedback
loop

34. Announcing our exclusive webinar
Three Secrets Fortune 500’s
Use to Manage Change
Open to Engage attendees
& your colleagues only
Wed., June 15th @ 12 – 1pm CST
To Register, visit:
change360.co/engage2016
🌐 | change360.co
| @thechange360
✉️ | info@change360.co