1. Bruce K. Downing
1226 Eastern Ave
Amsterdam NY 12010
Home (518) 944-4047
Cell (518) 944 4047
BKDGG1@EARTHLINK.NET
SUMMARY OF POSITION QUALIFICATIONS
Information Systems Technology Professional with over 35 year’s industry experience. Information Technology Professional
combined with over 35 years of Development Team, Development Lead/Advisory/Solutions Engineer, Project Management, and
Technical Release Mgmt. management experience in the Healthcare industry.
Experienced managing multiple releases, overseeing development, and SIT and UAT testing within SDLC guidelines,
working closely with the various IT towers and Business partners providing assistance with customer service, incident management,
application development, project management, systems development, and Infrastructure management across various computing
platforms.
Liaison between IT and Business Partners across various technical and business areas providing full lifecycle support in
design, analysis, research, troubleshooting and RCA, testing and interacting closely with various external vendors, monitoring their
performance, SLA’s, and contractual commitments.
PROFESSIONAL EXPERIENCE
Anthem Inc. July 2004 to present
Vendor Mgmt. Manager Dec 2014 – Present
Unix Linux Platforms & Infrastructure
Duties:
Infrastructure Lifecycle Management (ILM): MIP and ILM Refresh:
• Bridged the Gap between Application towers and external vendors.
• Assisted in the coordination of Change Management.
• Attend monthly CAB calls as appropriate and representing appropriate change tickets.
• Coordination of Infrastructure Lifecycle Management Refresh for the SLT Tower assigned.
• Performed Problem Management/Incident Management for SLT Tower assigned.
• Perform vulnerability and compliance management, providing feedback.
• Worked with Server owners and application areas for yearly ILM Refresh servers assigned to manage from end to end
(Meaning from Design to Migration/Retirement.
• MIP (Migrations in Progress) team lead for the ILM Team, tracking overall MIP progress and successfully reducing the
MIP backlog by 32% from May till present.
• Managing and working closely with onshore contractor and all ILM team members, worked to reduce MIP’s in all areas,
removing old and unsupported hardware, and keeping to the n-1 OS Standards.
• Worked on creating application stability, platform standardization, reduction of outage risks, and recovery of
maintenance charges across the enterprise.
• Partnered with Business/Server/App Owners, providing routine follow up to track progress, identified barriers to their
success, and remediation.
• Partnered with various IT Towers to facilitate migrations.
• Provided visibility to leadership wherever possible.
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2. • ILM team backup for the Server Decommission process, running various triage calls, and coordination with server
owners and business.
• Managed onshore contractor, and worked with closely on Migrations in Progress.
• Monitored IBM vendor performance to ensure compliance with Service Level Agreements (SLAs).
.
Developer Advisor Nov 2007 – Dec 2014
Data Warehouse Ops & Mgmt.
Technical Release Manager Duties
WADW NY Regional WH development Oversight as Technical Release Manager:
• NY WADW CAB Representative Responsible for technical release management and coordination of release activities
working with Enterprise Release Management as the Release Manager for the NY regional WH fed from CS90.
• Performed release weekend status reporting t o Enterprise Release Management.
• Led bi-monthly WADW release planning calls with the team, by project, analyzing information p r o v i d e d from all
areas of the NY WADW and ensure that they operationally ready to implement.
• Responsibilities included assessment and resolution of release risk, monitoring pre-release health, identifying the
impact of at risk work efforts, tracking, reporting and assessing impacts of open and deferred defects, and
status/closure.
• As SME for WADW Team, responsible for planning, applying the release, implementation and change management
methodologies/procedures to ensure the goals of each WADW Release are met following established Enterprise Release
Management planning procedures.
• Measured and monitored overall progress and gating to ensure application releases are delivered on time, communicating
success and/or failure.
• Manages the entire development process for NY WADW, working with Business and IT stakeholders for every
Enterprise Release.
• Working with Business and IT, work to align release schedules and timeline to minimize outages and/or production risks
to ensure successful implementations.
• Applied project management knowledge, skills, tools and techniques to project deliverables, processes, and systems,
Operates within WellPoint standards and Project management methodology.
• Closely monitored gating progress working closely with SIT, UAT Teams, and Business Partners, to identify and
implement multiple technical projects of varying sizes to ensure proper delivery of full life-cycle application
development.
• Provided analysis concerning IBM WADW staffing needs on a short, medium and long term basis, based on upcoming
release needs.
• Track and ensure the adoption of WellPoint SDLC System Delivery Strategies. This includes but not limited to ensuring
proper Plan view forecasting as a designated Plan view Resource Manager (RM), ensuring for proper Project Plan task
tracking/reporting, process flows, RTM, Test strategy, defect mgmt. plan, use of RQM, Clear Quest, and Req Pro.
• Provided on call support during all phases and monitors the system, providing troubleshooting support.
• Instrumental in putting together consolidated LOE’s and Project timelines and securing approvals for LOE’s working
closely with all support teams in doing so.
• Provided support to WADW business and LO teams for all Production issues, incidents, and reruns, liaison between
Business and the LO teams during those times. I advise LO team on Procedures and extract schedules, and interface with
Business.
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3. Developer Advisor Nov 2007 – Dec 2014
Data Warehouse Ops & Mgmt.
Project Manager /Lead Duties
HCA DX / APCD (All Payer Claim Database) and State Mandates:
• Responsible for managing all aspects of APCD DX projects including initiating, planning, executing, closing and
controlling.
• Responsible in management of over 30 APCD development team Vendor contractors both offshore and onshore.
• Manage Vendor contracting leads in putting together and approving all LOE’s from a development team perspective.
• Ensure Vendors are following WellPoint Enterprise technology standards, operational processes, and management
guidelines.
• Monitor and track vendor performance to ensure compliance with Service Level Agreements (SLAs).
• Project manages the entire development process for APCD, working closely with vendors in tandem with assigned HCA
PM.
• Applies project management knowledge, skills, tools and techniques to project deliverables, processes, and systems,
Operates within WellPoint standards and Project management methodology.
• Manages, monitors, and maintains project plans (MS project), tracking milestones, risk and issues on the various APCD
Projects/SSCR’s.
• Coaches and mentors project team members including but not limited to WellPoint APCD SIT Teams, and APCD
Business Partners, to identify and implement multiple technical projects of varying sizes to ensure proper delivery of full
life-cycle application development.
• Managing delivery of all APCD extracts for all states, including a deployment plan.
• Working closely with system analysts, software designers and programmers to determine best methods to achieve project
objectives.
• Liaison between all APCD Project stakeholders, internal IT teams such as, DBA, DA, SA, Informatica admins,
infrastructure, Business and IT PM’s assigned and the APCD Development Vendor team to determine best methods to
achieve project objectives.
• Track and ensure the adoption of SDLC System Delivery Strategies. This includes but not limited to ensuring proper
Planview forecasting as a designated Resource Manager, Project Plan task tracking/reporting, process flows, RTM, Test
strategy, defect mgmt. plan, use of RQM, Clear Quest, and Req Pro.
• Experience with Rational tools.
• Collaborates on project scope; develops resource, risk, quality, cost, and scope management plans.
• Works with BSAs in development of requirements documents; project approval matrix; and any project team training
and tool needs.
• Conduct Project Turnover meetings.
• Proactive in identifying future system opportunities and enhancements.
• Working on frequent application functionality enhancements for systems assigned.
• Responsible for maintaining APCD archival of state extract files in File Net.
• Provide support for APCD GreenPlum database usage by APCD Business team.
• Owner and Server administrator on Windows APCD Sends+ server
• Responsible for maintaining ALL APCD email Distribution lists for all Test and monthly Production APCD
notifications.
• Provide support to APCD business and LO teams for all Production issues, incident tickets, and reruns, and am liaison
between Business and the DX LO teams during those times. I advise LO team on APCD Procedures and extract
schedules, and interface with Business.
Client Software Specialist Apr 2006 – Nov 2007
IT Infrastructure
Intel Server Operations
SQL Server Database Admin Duties:
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4. • As Database Admin worked to Standardizing the SQL environment at an Enterprise level.
• Accountable for the successfully Installation and Configuration of new SQL Servers in the NY Market.
• Worked closely with Intel Server team, in defining hardware standards for SQL.
• Mandated that application owners maintain N-1 version level of SQL Server application and service packs.
o All SQL versions are maintained.
o All SP’s versions are maintained.
• Established and maintained various checks and balances such as:
o SMS report and port scan report provides all SQL servers that exist in the environment.
o A centralized database developed to capture all user ID’s and password. This area is protected so only certain
associates have access. Only two members on the team can modify this information.
o Responsible for maintaining a tracking system that keeps track of application server ownerships.
o Documented the list of all Access DB’s that exists in the NAS environment and server environment
• Managed over 200+ SQL Servers.
• All help desk tickets are addressed with root cause analysis with preventative measures addressed.
• Attended Tech Reliability meeting to discuss SQL out ages or to bring up scheduled SQL database downtime.
• Provided SQL support to all necessary parties.
• Proactively inform application owners when servers experience an alert.
Desktop Regression Oversight Duties:
• Responsible for oversight on Regression Testing of the Desktop Software.
• Conduct Bi-weekly meetings to review changes for the cycle, discuss SMS Packages to be deployed, any new software
releases and/or any new software packages being deployed to the desktop
• Perform desktop regression test on Standard & Non-Standard Workstations as well as Laptops.
• Perform Regression Testing of the EXCEL/Imaging Software
• Perform Application testing of new Lotus Notes systems created by Department.
• Provide Documentation of Procedures
• Oversee Off-Shore Vendor Personnel
• Coordinate all activities with off-shore Vendor staff
• Coordinating testing activities with off-shore Vendor personnel
• Ensure testing duties are performed.
Client Software Specialist Aug 2005 – Apr 2006
Infrastructure Services
Enterprise Workflow Applications
Desktop Regression Oversight Duties:
• Responsible for oversight on Regression Testing of the Desktop Software.
• Conduct Bi-weekly meetings to review changes for the cycle, discuss SMS Packages to be deployed, any new software
releases and/or any new software packages being deployed to the desktop
• Perform desktop regression test on Standard & Non-Standard Workstations as well as Laptops.
• Perform Regression Testing of the EXCEL/Imaging Software
• Perform Application testing of new Lotus Notes systems created by Department.
• Provide Documentation of Procedures
• Oversee Off-Shore Vendor Personnel
• Coordinate all activities with off-shore Vendor staff
• Coordinating testing activities with off-shore Vendor personnel
• Ensure testing duties are performed.
• Provide direction on departmental procedures / testing procedures as needed with Vendors.
• Monitor work attendance of Vendors.
Chief Enterprise Reporting Specialist Jul 2004 –Aug 2005
ADW Enterprise Systems
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5. Project/Development Lead Duties:
• Responsible for day-to-day monitoring of the ADW Backend Interface process and development staff.
• Managed 4 IBM Vendor off-shore direct reports and 1 Vendor onshore contractor
o Assigned resources to each new work effort required
o Assign CR Release dates, and ensure timeframes/deadlines are adhered to
o Monitored progress on each project/CR assigned
o Reviewed staff status reports on a weekly basis
• Worked with Operations Owner to allocate CR’s & prioritize work for IBM Vendor and their off-shore staff.
• Attended Empire Technical Reliability meetings when necessary(WebMD, Trizetto)
• Conduct/Led weekly ADW Status meetings for ALL ADW staff reporting to review the various CR’s/Projects being
worked on for all managers.
• Provides on call support during all phases and monitors the system, providing troubleshooting support.
• Led coding team working with staff and Vendor on development, testing, and implementation process
• Made updates to the overall project plans.
• Provided customer help desk support, to resolve all questions and/or problems and assisted internal customers with
empire’s Business Objects decision support tool software applications.
• Provided Business Objects customer support (300+ users) and servers.
• Coordinated staff resources for efficiency and effectively assigning CR’s to meet stringent deadlines.
Computer Sciences Corporation – Albany, NY Feb 2003 to July 2004
Lead Programmer/Analyst
• Lead System analyst and developed Logical and Physical data models using ERWIN.
• Lead Programmer/Analyst on the for the NYS Medicaid Data Warehouse.
• Coded in multi-platform environment using COBOL and RDBMS including Teradata.
City of Cambridge MA - November 2002 to Feb 2003
Lead Programmer/Analyst supporting the City of Cambridge, Massachusetts.
• Programming on a DEC/VAX system, in the programming language of ADMINS, Working on revenue and tax title
systems.
Empire Blue Cross Blue Shield - Albany, NY November 2001 to November 2002
Lead Programmer/Analyst.
• Lead Programmer supporting a history conversion project in COBOL/DB2.
• Involved in running various DB2 and BMC Utility unloads in support of this effort, including SQL Coding and
debugging, SQL tuning, and analysis.
NYS DEPARTMENT OF TAXATION AND FINANCE (ALBANY, NEW YORK) August 1992 to November 2001
Lead Programmer/Analyst
• Developed Logical and Physical data models using ERWIN
• Demonstrated the ability to describe data flows and databases, including business processes
• Developed, multiple time sensitive mainframe financial, revenue collection and statistical applications utilizing DB2 and
IDMS/R databases
• Monitored batch production processing, including diagnosing root causes of many production
problems
OMEGA SYSTEMS (PITTSBURGH, PA) March 1992 to August 1992
Project Manager / Technical Development Lead
• Managed and developed parts tracking system for Westinghouse Plant Apparatus IT Division
• Building relationships with project sponsors, business owners, relevant stakeholders and project team
• Maintain positive relationships with project teams to help motivate staff to achieve project goals
• Maintain documentation for entire project for future use and accountability
• Facilitated weekly staff meetings, conducted several training sessions
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6. Older Employment Details: (Provided upon request)
Central Vermont Public Service – Rutland VT - December 1990 to Feb 1992
GE Nuclear Energy - San Jose, California April 1990 to November 1990
General Electric – Schenectady, NY March 1986 to April 1990
ICOSA Consulting Services - Albany, New York November 1985 to March 1986
Computer Task Group - Albany, New York August 1983 to November 1985
Kuras, Robbins & Shea Associates - Schenectady, New York July 1982 to August 1983
TECHNICAL SKILLS
HARDWARE / OPERATING SYSTEM/LANGUAGES: • IBM MAINFRAME (MVS/SP/XA/ESA) • OS/390 • IBM PCS • UNIX
• DOS/VSE • WINDOWS (NT, 95, 98, 2000, XP, VISTA) • SPERRY UNIVAC • SH109 (DATA GENERAL) • AS400 (I SERIES
820) • HP • HDS (HITACHI DATA SYSTEMS) • IBM/360 • OS/VS COBOL • RPG • BASIC •VS-COBOLII • MVS/JCL •
EASYTRIEVE PLUS • MF-COBOL • WINDOWS /NT/2000/XP/2003 • DECVAX
Teradata 14
APPLICATIONS: • CICS • IMS • SPUFI • QMF • MQSERIES • XPEDITOR(BATCH/ONLINE) • SYNSORT • FILEAID • CLIST
• LOTUS NOTES • SAS • DB2-UTILITIES • REXX • DIALOG MANAGER • DB2 CONNECT • CA-7 • CA-11 • FTP •
CHANGEMAN • SEEBEYOND • CLAIMCHECK(GMIS) REMEDY • SITE SCOPE • JOBTRAC • EPIC • OMEGAMON •
PANVALET • SMARTTEST • GENTRAN(5.0) • META VANCE (MAINFRAME/WEB) • METCATOR • GENELCO • FAST
FAX • FAX RECALL • OUTLOOK • PROJECT SERVER • CLEARQUEST • PLANVIEW • CLIENT SERVER • SYBASE(4.2.5) •
VPN • FIELDGLASS • AUTOSYS(SCHEDULER) • ITSM•EDIFECS• QUALITY CENTER • ALM(QC)11.0 • MICROSOFT
PROJECT • MS PROJECT SERVER • ITRACE • PCANYWHERE • NINTH HOUSE • HUMMINGBIRD • TERADATA • VAX
UTILITIES • FIELDGLASS
Informatica Power Center 9.1, File Net, Green Plum
EDUCATION AND CERTIFICATES
Associates Degree in Data Processing at Hudson Valley Community College, Troy, N.Y (May5/80)
Foundational Business Systems Analysis Certified Lean Practitioner
Health Care Analytics’ (HCA) Project Execution Lifecycle Demand Management training
Lean IT: Visual Modeling for Lean Requirements training
Lean IT: Lean Requirements Workshop training
WellPoint Lync Advanced Training
Barometer IT for System Editors
Intro to Project Management course training
Effective Project Management course training
2779B: Implementing a Microsoft SQL Server 2005 Database,
2780B: Maintaining a Microsoft SQL Server 2005 Database,
DB2 Fundamentals, DB2 Application Design and Programming,
Logical Database Design, DB2 Performance and Tuning,
Oracle 8 PL/SQL Programming,
Fast Track to Sybase
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7. Cross Functional Management Processes Course
Problem Solving Process (SMI - Managing Direction)
MS Project 2000 Fundamentals
Strategic Thinking and Decision-Making
Programming in C.I.C.S., OPC/ESA Topics Consulting
WellPoint yearly Security Awareness Training.
WellPoint yearly Ethics & Compliance and Fraud & Abuse training.
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