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Skills Gap or
Disconnect?
Janice Mulholland
Higher Education Manager
British Council USA
The global view: translating of value to practice
90% value intercultural skills
Nearly all identify business benefits
and see business risks when
employees lack intercultural skills
47% screen for intercultural skills
understanding different
cultural contexts
demonstrating respect for
others
adapting easily to different
cultural situationsteam
efficiency
building
trust
bringing
on new
clients
Miscommunication
Team conflict
Brand damage
Loss of clients
Intercultural Skill Indicators
international experience
worked abroad
studiedabroad
strong communication skills
culturalsensitivity
foreign language skills
Brazil
Jordan
UAE
US
China
Indonesia
Jordan
India
UAE
UK
The Education Factor
China
South Africa
Brazil
UAE
Indonesia
Jordan
UK
India
USA
50%
25%
How is education doing in
supporting the intercultural
skill needs of organizations?
What could education
institutions do more of?
Teach Communication
Skills
Foreign Language
Study abroad
International
research
partnerships
International
Students/
Faculty
Meeting the Challenge
Employers
• employers
would benefit
from improving
the ways in
which they
identify
candidates with
intercultural
skills
Job Seekers
• job
candidates to
demonstrate
intercultural
skills in the
application
and interview
process
Policy Makers/
Education Providers
• there is
significant
opportunity to
strengthen the
role education
plays in the
development of
intercultural
skills in the
future
workforce
Culture at Work
http://www.britishcouncil.org/culture-at-work-
research_march_2013.pdf

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Culture At Work Presentation by Janice Mulholland, British Council

  • 1. Skills Gap or Disconnect? Janice Mulholland Higher Education Manager British Council USA
  • 2. The global view: translating of value to practice 90% value intercultural skills Nearly all identify business benefits and see business risks when employees lack intercultural skills 47% screen for intercultural skills understanding different cultural contexts demonstrating respect for others adapting easily to different cultural situationsteam efficiency building trust bringing on new clients Miscommunication Team conflict Brand damage Loss of clients
  • 3. Intercultural Skill Indicators international experience worked abroad studiedabroad strong communication skills culturalsensitivity foreign language skills Brazil Jordan UAE US China Indonesia Jordan India UAE UK
  • 4. The Education Factor China South Africa Brazil UAE Indonesia Jordan UK India USA 50% 25% How is education doing in supporting the intercultural skill needs of organizations? What could education institutions do more of? Teach Communication Skills Foreign Language Study abroad International research partnerships International Students/ Faculty
  • 5. Meeting the Challenge Employers • employers would benefit from improving the ways in which they identify candidates with intercultural skills Job Seekers • job candidates to demonstrate intercultural skills in the application and interview process Policy Makers/ Education Providers • there is significant opportunity to strengthen the role education plays in the development of intercultural skills in the future workforce