Best Practices for Data Driven Growth: How to Leverage Data to Align Your Team and Achieve Your Goals
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Download the entire webinar for free: http://info.brightgauge.com/data-driven-growth-webinar Our co-Founder & CEO, Eric Dosal, recently hosted a webinar to discuss the tactics that have helped drive growth at BrightGauge, for our customers, and at our MSP, Compuquip. Learn a few of the tips and tricks our fastest-growing partners are using to drive growth in their business! Some of the topics Eric covered: - Understanding the role of data in growth - How to properly set goals to align your team - Holding your team accountable for their goals - Developing a proper cadence for your team - How to best get your team involved
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Best Practices for Data Driven Growth: How to Leverage Data to Align Your Team and Achieve Your Goals
- 1. presented by: Eric Dosal – Co-Founder, CEO Data Driven Growth
- 2. Traction & EOS Framework www.brightgauge.com https://www.amazon.com/Traction-Get-Grip-Your-Business/dp/1936661837
- 3. Every Company is a Data Company www.brightgauge.com
- 4. What is an Indicator? Key Performance Indicators (KPI) are a specific measurement used to gauge performance www.brightgauge.com Lagging Indicator Leading Indicator
- 5. Indicator Categories ¨ Finance ¨ Sales ¨ Marketing ¨ Customer ¨ Operations ¨ Employees ¨ Corporate Responsibility www.brightgauge.com https://www.amazon.com/Key-Performance-Indicators-KPI-Financial/dp/0273750119
- 7. www.brightgauge.com “Rowing harder doesn’t help if the boat is headed in the wrong direction” - Kenichi Ohmae Goals Are The Foundation
- 9. Long Term Goal – BGS 2026 www.brightgauge.com ¨ $50MM in ARR ¨ Core Values & Culture Intact ¨ Family Owned & Operated ¨ Suite of Data Driven Software Products/Tools ¨ Premier Miami Tech Companies ¨ Software Translated to Other Languages ¨ Offices Abroad ¨ Everyone in this room still with us
- 10. Quarterly Goals – BGS Q4 2016 www.brightgauge.com ¨ $60,000 in New MRR Revenue ¨ Increase Average Customer Health Score to 70 ¨ Build 2 Backup Integrations (Veeam & Storagecraft) ¨ Build 2 Internal Integrations (Salesforce & HubSpot) ¨ Release Scorecards at IT Nation ¨ Mobile Dashboards Released ¨ New Service Profitability Metrics Released
- 11. BGS Q4 2016 Goals www.brightgauge.com
- 12. BGS Q4 2016 Goals www.brightgauge.com To learn more email us at data@brightgauge.com
- 13. Benefits of Setting Goals www.brightgauge.com ¨ Forces you to think longer term ¨ Ensures that your team is on the same page ¨ Constant reminder of what you should be working on ¨ Helps align you and your team ¨ Avoids getting “distracted” by urgent tasks
- 14. Process of Setting Goals www.brightgauge.com ¨ Each person list our top 7 things you HAVE TO do next ¨ Gather everyone’s ideas together and share ¨ Kill, Combine, Keep until you get to 7 to 10 ¨ Assign an owner for each goal
- 15. How do you know if you’re on track? www.brightgauge.com
- 17. www.brightgauge.com One Major Problem… No Accountability!
- 20. Real Time or Manual Updating www.brightgauge.com
- 21. Benefits of Scorecards www.brightgauge.com ¨ Provides transparency of what to focus on ¨ Creates alignment with your team ¨ Holds each team member accountable ¨ Identifies problem areas quickly ¨ Keeps your team on track with your goals
- 22. Process of Developing Scorecards www.brightgauge.com ¨ List the top KPIs to monitor each goal ¨ Set the target for each to match your goals ¨ Adjust the target as necessary ¨ Assign an owner for each metric ¨ Review on a regular (weekly) basis
- 23. Setting Up A Cadence www.brightgauge.com
- 24. Meeting Framework www.brightgauge.com 1. Check In 2. Scorecard Review 3. Goal Progress 4. Issues To Discuss 5. To Dos From Meeting 6. Meeting Ranking 7. Summary & Closing
- 25. BrightGauge Meeting Cadence www.brightgauge.com 1. Annual Offsite – Co-Founders 2. Quarterly Offsite Planning – Leadership Team 3. Monthly Meeting – Leadership Team 4. Biweekly Company Meeting – All Employees 5. Weekly Team Standups – All Team Members 6. Weekly Status Meetings – Each Direct Report 7. Daily Standups – Front Line Employees
- 26. Benefits of A Regular Cadence www.brightgauge.com ¨ The rhythm will help move the team faster ¨ Will cut down the ad-hoc meetings ¨ Reduces overall meeting time with more focus ¨ Regular meetings will align the team ¨ Ownership of tasks will drive completion
- 27. Process of Developing a Cadence www.brightgauge.com ¨ Start with your Leadership Team ¨ Find what works and drive down to the others ¨ Try several different options ¨ Rank meetings after each one ¨ Share true feelings of what works to find yours ¨ Adjust with what you learn
- 28. Getting Your Team Involved www.brightgauge.com
- 29. Share How The Team Can Impact www.brightgauge.com
- 31. Driving Competition the Right Way Pros ¨ Increase employee engagement ¨ Almost immediate improvement ¨ Top dogs will shine Cons ¨ Mandated play isn’t really “playing” ¨ Increase in cheating & cutting corners ¨ Novelty will wear off www.brightgauge.com
- 32. Driving Competition the Right Way ¨ Set team goals ¨ Must be transparent ¨ Get everyone’s buy in ¨ Explain each person’s impact ¨ Encourage teamwork ¨ Change them up www.brightgauge.com
- 33. In Summary www.brightgauge.com ¨ Every Company is a Data Company ¨ Keep KPIs Simple ¨ Goals are the Foundation ¨ Accountability via Scorecards ¨ Set Up Your Cadence ¨ Getting Your Team Involved Eric Dosal Co-Founder, CEO BrightGauge Software edosal@brightgauge.com
- 34. Resources to Learn More ¨ Service Management Best Practices from Netrix IT ¨ Sales Best Practices: How we grew our MSP 10x in 5 Years ¨ How Investing in Customer Success Drove Our MSP Growth ¨ Tips On Structuring Your Long Term Contracts ¨ How to Identify Your Ideal Customer to Grow Your MSP ¨ Improving Your Business with KPIs ¨ Best Practices on Designing & Using Dashboards email me at edosal@brightgauge.com www.brightgauge.com
- 35. Resources to Learn More (Links) 1. http://info.brightgauge.com/customer-best-practices-webinar-service-management 2. http://info.brightgauge.com/sales-best-practices-webinar 3. http://info.brightgauge.com/how-investing-in-customer-success-drove-our-msp-growth 4. https://www.youtube.com/watch?v=oqTG3O7WfSE&feature=youtu.be 5. https://www.youtube.com/watch?v=rpO4_3bjqIE&feature=youtu.be 6. http://info.brightgauge.com/kpi-101 7. http://info.brightgauge.com/dashboard-best-practices-webinar Note: These links match up to the prior slide in case the others aren’t clickable www.brightgauge.com
- 36. Can’t Miss Webinar www.brightgauge.com To RSVP visit: http://info.brightgauge.com/7-lessons-webinar
- 37. Any Questions? www.brightgauge.com Eric Dosal Co-Founder, CEO BrightGauge Software edosal@brightgauge.com To Learn More: www.brightgauge.com/resources