1. 917 Corsica Lane, Jacksonville, FL 32218
904­757­5986 bridgetbenoit@gmail.com
Bridget Benoit
Summary of qualifications
An accomplished and versatile associate with experience in both vendor and client relations.
Experienced in customer service as well as loan servicing and management with close familiarity
to asset recovery and loan processing. Detailed oriented and customer service savvy, proficiency
in Microsoft Word, Excel, LPS Desktop and MSP. Strong organizational skills and attention to
detail. Able to thrive in a fast paced, multi­tasking environment. A self­starter and
self­motivated to meet job expectations and goals.
SKILLS
● Creative problem solver
● Exceptional communication skills
● MS Windows proficient
● Quick learner
● Team player
● Strong client relations
● Team lead experience
● Customer Service oriented
Employment History:
Valuations Support Specialist
MSI/MARKTOMARKET
Jan 2015 ­ Present
● Responsible for all daily incoming/outgoing vendor partner communications and order
assignments.
● Monitor the progress of valuation transactions
● Follow­up with vendors on order status and completion of reports

2.
Loan Processor/Team Assistant
PHH Mortgage
Dec 2012­Oct 2013
● Review credit reports of potential borrowers along with verifying the borrower’s credit
history in terms of debts and payments.
● Send notification to the borrower requesting explanation of late payments or bankruptcy.
● Check appraisal for any property issues requiring further justifications.
● Check and verify the loan package as given by the borrower prior to underwriter review.
● Investigate and resolve customer inquiries and complaints in a timely and empathetic
manner.
​Appraisal Operations Specialist
Equity National
June 2010­Sept 2012
● Responsible for all vendor partner communications and order assignments
● Follow up with vendor partners on appraisal QC issues and/or questions.
● Provides excellent customer service to all internal and external customers.
Property Preservation Specialist
Sparta Special Servicing
April 2009 ­ Oct 2009
● Handle personal and property evictions based on FHA, VA, Fannie Mae, and Freddie
Mac guidelines.
● Schedule property preservation work and maintenance based on inspection results.
Customer Service Representative
SPServicing
Jan 2004 ­ April 2009
● Perform loan servicing for Select Portfolio Servicing and other major institutions.
● Handled 1000’s of both inbound and outbound calls in a call center environment.
● Process and monitor daily, weekly, and monthly reports and perform the required action.

3. ● Team Lead ­ Trained and directed 4 new hires during department orientations and once
at their work locations.
● Provide property valuation services to leading mortgage companies for loan origination
and asset recovery.
● Scheduled contractors for property maintenance issues.
● Ensure accuracy of data entered by vendors for Broker Price Opinions, Competitive
Market Analysis as well as Appraisals.
Education
1989 Graduate of Wolfson Sr. High School ­ Jacksonville, FL
High School Diploma
JROTC Certificate.