1. 205 Beaconsfield Terrace
Brighton, QLD, 4017
Mobile: 0451201460
Email: brianjoblin@gmail.com
BRIAN JOBLIN
ACCOMPLISHMENTS
2015: Obtaining Certificate IV Training and Assessment
2014: Completed requirements for Endoscopic Cleaning Technician
2013: Appointed Manual Handling Champion GE unit
2012: Greenslopes Hospital Managers award for work achievement
2011: Facilitator AirNZ “Move @Work” course, graduating 150
students
2009: Highest rating for facilitating AirNZ “Realise your Potential”
course
Awarded Member of Victoria Order by Her Majesty the Queen
Diploma in Business Administration Victoria University
SKILLS & ABILITIES
Operating Theatre Assistant for three years
On the Job Trainer for Air NZ Customer Service Officers for 5 years,
A commitment to customer service as airline Customer Service
Officer for 9 years,
Facilitating training courses for between 4-40 staff,
Sales experience in both a structured and stand-alone environment
for over 5 years,
A commitment to develop the customer complaint resolution through
to incorporating this within project management,
Project management experience of coordinating vehicle builds.
The development of systems and processes to complete projects
on time and within budget,
Advanced level of competence in Microsoft Excel, Word,Access
and Power Point.
Facilitator “Realise Your Potential” (Pacific Institute).
Facilitator “Move@Work” Material handling course
Work place assessor New Zealand Qualifications Authority.

2. TRAINING AND DEVELOPMENT
2015 Obtaining Certificate IV Training and Assessment
2014 Competed Manual Handling Champion course Greenslopes
2011 Completed Move@Work facilitator course
2010 Completed Pacific Institute Leadership Excellence facilitator course
2009 Workplace Assessor Course
2008 Expert Witness Course
2004 Training Course AirNZ Check-in and aircraft operations system
2002 Training Course AirNZ reservations.
2002 4 QL Leadership course
2001 On Energy “Ten T” training programme 6 weeks
2000 Project Management Course 2 days.
2000 Excel intermediate course.
1999 NZIM Supplier Course 2 days.
1996 Telephone Operators Course with FINTEL 3 weeks.
1994 Sales management course with Promaths, 6 week residential course in
Sydney.
1993 Customer Satisfaction Course A.I.C.
1992 Supply Managers Course. Lionel Scott.
1991 Total Quality Management Course. Forum Group.
1990 Supply Warehouse Course. Ian Coppock.
1988 2 year Diploma Course. NZ Institute of Purchasing and Logistics Management.
1987 4 year course. Diploma in Business Administration. (Victoria University).
1982 Diploma in Personnel Administration.
1970 Sixth Form Certificate. Geography, Physics.
1968 Commercial Education Certificate.

3. 1967 – 1970 Mairehau High School, 4 years secondary education. School
Certificate; Mathematics, Geography, English, General Science.
Service Courses
or Staff Co 1990 Senior Staff Course. 6 month residential Senior Staff Course.
1987 3 month Australia RAAF Engineering Officer Petroleum Course.
1980 3 month residential Junior Staff Course.
1977 3 month Australia, RAAF Air Movements Course.
1976 BP Fuels and Oils course.
PROFESSIONAL
EXPERIENCE
OPERATING THEATREASSISTANT GREENSLOPES HOSPITAL GE UNIT
Apr 2012- Current
Responsible for: Organising patients, for procedure rooms after admission
Ensuring patients are comfortable and prepared in the pre op area prior to their
procedure.
Assessment of staff on Manual Handling techniques
Facilitating Manual Handling courses
Transfer patients safely to the procedure room
Co-ordinate with staff regarding specialist preparation of patients
Supporting nursing staff and Doctors in operating theatre rooms
Positioning patients as required by the consulting doctors
Positioning and setting up equipment in the theatre rooms as required
Cleaning and applying infection control in the procedure rooms, beds and
throughout the GE area
Resolving disputes and negotiating settlements
ON THE JOB TRAINER AIR NEW ZEALAND
Jul 2007- Jan 2012
Facilitating new recruits into Air NZ
Facilitating self-improvement courses

4. Mentoring Customer Service Operators on the job
Assessing staff on technical performance
Designing training Courses
TRAVEL CONSULTANT AND CUSTOMERSERVICEAGENT AIR NEW
ZEALAND
Sept 2002- Jul 2007
Resolving issues for International and Domestic travel customers
Meeting 90% performance levels including call response and 20 measures of
quality performance
Checking customers in for flights
Managing aircraft arrivals and departures.
On Energy Limited Jun 2001- Jun 2002
Electricity and Gas Retailer. Providing energy solutions throughout NZ.
Position Title Business Specialist
Responsibilities
 Taking inbound calls from Business Customers
 Providing Energy solutions to customers meeting 90% performance
measures including call response and 20 measures of quality
performance.
 Resolving disputes and negotiating settlements.
 Setting up new customers and transferring customers between premises
Principal Achievements
 Customer Service Training to the Business Team
 Acting Team Manager Business Team
 Exceeding targets consistently
 Setting up supply contracts
 Set up innovative solutions for customers.
New Zealand Fire Service Mar 1998 – Nov 2000
Primary emergency response unit for fire and related incidents
throughout New Zealand.
Position Title Fleet Procurement Adviser
Responsibilities
 Project Manager for the construction of Fire Appliances
 Adviser for the management of the Fire Service vehicle fleet comprising
900 Fire appliances and 300 commercial vehicles
 Manage a capital purchase budget of $15m per year
Principal Achievements
 Introduced a commercial focus to Fleet Management
 Set up advisory groups for Fleet Management

5. Promaths International, Palmerston North Dec1994 – Dec 1998
Marketing home based math’s improvement products direct to families.
Position Title Sales Manager
This position involves operating a district office and overall responsibility for
sales targets.
Responsibilities
 Individual sales targets
 Recruiting and training sales staff
 Meeting office targets
Principal Achievements:
 Setting up the first NZ Office with 6 staff.
 Consistent sales targets maintained until office relocated to Auckland
Royal New Zealand Air Force
1971-1993. Career in the RNZAF culminating as Squadron Leader RNZAF,
Commanding Officer Supply Squadron, Ohakea. Responsible for 350 staff,
with a purchasing budget of $11m.
Summary of Career:
1991 – 1993. Squadron Leader, RNZAF. CO Supply Squadron. Executive
of Base reporting directly to the Base Commander.
1990 – 1991. Squadron Leader RNZAF. Officer Commanding No 1
Stores Depot, Te Rapa.
1988 – 1990. Squadron Leader RNZAF. Air Movements Coordinating
Officer.
1986 – 1988. Squadron Leader RNZAF. Staff Officer, Motor Transport.
1982 – 1986. Flight Lieutenant RNZAF. Flight Commander Supply Sqn.
1980 – 1982. Flight Lieutenant RNZAF Staff Officer, Engine Spares
1978 – 1980. Flight Lieutenant RNZAF. Staff Officer Movements,
Singapore.
1976 – 1978. Flight Lieutenant RNZAF. Flight Commander Distribution,
Te Rapa.
1974 – 1976. Pilot Officer RNZAF. Domestic Supply Flight Commander,
Woodbourne.

6. REFEREES Lorette Jubilius
Nurse Unit Manager
Gastroenterology&Minor Procedures Unit
Greenslopes Private Hospital
Phone: (07) 33947840 Email: JubiliusL@ramsayhealth.com.au
ADDITIONAL REFEREESAVAILABLE ON REQUEST