SlideShare a Scribd company logo
1 of 12
Download to read offline
Corporate Executive Protection
Management
Understanding the Dynamics and Pitfalls of Building
and Managing a Corporate Executive Protection
Program
Strategy
• Safe, Happy and Productive
• Proactive versus reactive
• Safeguarding shareholder investment in C-Level
• Productivity Support of your top assets
• More efficient and safe travel
• Duty of Care
• Competitive advantage
Corporate Ecosystem
• Culture eats strategy for breakfast
• Know your stakeholders
• Know your partners and collaborators – ‘Supportive
Coalitions’
• Communication is key – transparency
• Emotional IQ
Corporate Ecosystem
• Executive Admins
• Corporate Security Partners
• Legal
• Human Resources
• Finance
• Travel
• PR/Communications
• Estate Management
• Nannies
• Flight Department
• Maritime Department
• Security Integrators
• Specialist Partners
• Other vendors
Culture
• Knowing its importance
• The “Right Fit”
• Blending in
• Client preferences
• Supporting it vs. fighting it
Transition: Individual Contributor
• Hard skills are not enough
• Know you have to adapt your approach
• Translate your experiences and mold them to fit into
the culture
• Just because you were special forces or law
enforcement does not mean you will be successful
• It is NOT a retirement job
Transitioning into a Manager Role:
What is the program status?
• Start-up - Learn about the culture, politics, ecosystem,
risk assessment and preferences and begin to build
“supportive coalitions”.
• Realignment – reinvent the business
• Turn-around – reinvent the business
• Sustainer – invent the challenge – Just because you
aren’t in trouble doesn’t mean you are a high-
performing team.
What phase is your team in?
• Forming
• Storming
• Norming
• Performing
What will keep you up at night?
• Not being there when the client wants or needs you –
conversely – being there when the client doesn’t want
or need you.
• Negative feedback from the ecosystem about your
team.
• Favoritism and team strife
• Lack of understanding and transparency – “What do
you guys do anyway?”
People and Performance
Management
• Corporations are not familiar/ready with/to manage
performance and careers of EP people
• Consistency of approach is critical
• Finding the right fit for the culture
• Working independently AND on a team.
People and Performance
Management
• Blending it all together:
• Hard/soft skills
• Personality and attitude
• Teamwork and collaboration
• Independent operations
• Risks and Threats
• Profile analysis
• Culture
• Client preferences
Key Performance Indicators
• Data driven success – some things to measure
• Ongoing Risk Assessment
• Key Stakeholder Satisfaction
• Responsiveness
• Quality of Services Provided
• Team Workload
• Readiness
• Quality of Communications
• Operational Transparency
• Financial Performance

More Related Content

What's hot

An Academic Perspective on Reputation…, by Yuri Mishina, Assistant Professor ...
An Academic Perspective on Reputation…, by Yuri Mishina, Assistant Professor ...An Academic Perspective on Reputation…, by Yuri Mishina, Assistant Professor ...
An Academic Perspective on Reputation…, by Yuri Mishina, Assistant Professor ...Mattcartmell
 
Redshift 7 Virtues Presentation
Redshift 7 Virtues PresentationRedshift 7 Virtues Presentation
Redshift 7 Virtues PresentationMary Wynne-Wynter
 
Donna walters professional highlights 0516
Donna walters professional highlights 0516Donna walters professional highlights 0516
Donna walters professional highlights 0516www.SMARTvt.org
 
2015 Yellow Ribbon Entrepreneurship Presentation
2015 Yellow Ribbon Entrepreneurship Presentation2015 Yellow Ribbon Entrepreneurship Presentation
2015 Yellow Ribbon Entrepreneurship PresentationCary McEntee
 
CParkerConsulting_Training
CParkerConsulting_TrainingCParkerConsulting_Training
CParkerConsulting_TrainingCara Parker
 
Organizational Development Solutions
Organizational Development SolutionsOrganizational Development Solutions
Organizational Development Solutionsdebramason
 
Organizational sustainability
Organizational sustainabilityOrganizational sustainability
Organizational sustainabilityNur Agustinus
 

What's hot (9)

An Academic Perspective on Reputation…, by Yuri Mishina, Assistant Professor ...
An Academic Perspective on Reputation…, by Yuri Mishina, Assistant Professor ...An Academic Perspective on Reputation…, by Yuri Mishina, Assistant Professor ...
An Academic Perspective on Reputation…, by Yuri Mishina, Assistant Professor ...
 
Donna walters
Donna waltersDonna walters
Donna walters
 
Redshift 7 Virtues Presentation
Redshift 7 Virtues PresentationRedshift 7 Virtues Presentation
Redshift 7 Virtues Presentation
 
Donna walters professional highlights 0516
Donna walters professional highlights 0516Donna walters professional highlights 0516
Donna walters professional highlights 0516
 
2015 Yellow Ribbon Entrepreneurship Presentation
2015 Yellow Ribbon Entrepreneurship Presentation2015 Yellow Ribbon Entrepreneurship Presentation
2015 Yellow Ribbon Entrepreneurship Presentation
 
CParkerConsulting_Training
CParkerConsulting_TrainingCParkerConsulting_Training
CParkerConsulting_Training
 
Organizational Development Solutions
Organizational Development SolutionsOrganizational Development Solutions
Organizational Development Solutions
 
Organizational sustainability
Organizational sustainabilityOrganizational sustainability
Organizational sustainability
 
Management March 2014
Management March 2014Management March 2014
Management March 2014
 

Viewers also liked

Immediate versus Limited Entries
Immediate versus Limited EntriesImmediate versus Limited Entries
Immediate versus Limited EntriesCQB TEAM
 
Swat Training Manual
Swat Training ManualSwat Training Manual
Swat Training Manualgum9wv
 
Close Quarter Battle - A (Thankfully) Changing Paradigm
Close Quarter Battle - A (Thankfully) Changing ParadigmClose Quarter Battle - A (Thankfully) Changing Paradigm
Close Quarter Battle - A (Thankfully) Changing ParadigmCQB TEAM
 
CQB Dino
CQB DinoCQB Dino
CQB Dinogum9wv
 
Close quarters battle (cqb ).ppt
Close quarters battle (cqb ).pptClose quarters battle (cqb ).ppt
Close quarters battle (cqb ).pptjosecoco1
 

Viewers also liked (6)

Nyto aissue23 web-4
Nyto aissue23 web-4Nyto aissue23 web-4
Nyto aissue23 web-4
 
Immediate versus Limited Entries
Immediate versus Limited EntriesImmediate versus Limited Entries
Immediate versus Limited Entries
 
Swat Training Manual
Swat Training ManualSwat Training Manual
Swat Training Manual
 
Close Quarter Battle - A (Thankfully) Changing Paradigm
Close Quarter Battle - A (Thankfully) Changing ParadigmClose Quarter Battle - A (Thankfully) Changing Paradigm
Close Quarter Battle - A (Thankfully) Changing Paradigm
 
CQB Dino
CQB DinoCQB Dino
CQB Dino
 
Close quarters battle (cqb ).ppt
Close quarters battle (cqb ).pptClose quarters battle (cqb ).ppt
Close quarters battle (cqb ).ppt
 

Similar to EPC Dec 2015 Corporate Exec Protection Management

Corporate Executive Protection in the 21st Century
Corporate Executive Protection in the 21st CenturyCorporate Executive Protection in the 21st Century
Corporate Executive Protection in the 21st CenturyAS Solution
 
The efficiency mindset
The efficiency mindsetThe efficiency mindset
The efficiency mindsetKim Newman
 
TPP Recruitment - The Journey of a Fundraiser
TPP Recruitment - The Journey of a FundraiserTPP Recruitment - The Journey of a Fundraiser
TPP Recruitment - The Journey of a FundraiserTPP Recruitment
 
The efficiency mindset
The efficiency mindsetThe efficiency mindset
The efficiency mindsetPMLGroup
 
Marie Artim - URecruit Keynote
Marie Artim - URecruit KeynoteMarie Artim - URecruit Keynote
Marie Artim - URecruit KeynoteLooksharp
 
Organizational Capacity-Building Series - Session 9: Leadership
Organizational Capacity-Building Series - Session 9: LeadershipOrganizational Capacity-Building Series - Session 9: Leadership
Organizational Capacity-Building Series - Session 9: LeadershipINGENAES
 
Dont hire the best book review
Dont hire the best book reviewDont hire the best book review
Dont hire the best book reviewAnkit Uttam
 
Workshop on talent management
Workshop on talent managementWorkshop on talent management
Workshop on talent managementNandu Warrier
 
Anne Gregory: Hvorfor trenger vi kommunikatører i ledelsen?
Anne Gregory:  Hvorfor trenger vi kommunikatører i ledelsen?Anne Gregory:  Hvorfor trenger vi kommunikatører i ledelsen?
Anne Gregory: Hvorfor trenger vi kommunikatører i ledelsen?Norsk kommunikasjonsforening
 
AS Solution Capabilities Brief 2017
AS Solution Capabilities Brief 2017AS Solution Capabilities Brief 2017
AS Solution Capabilities Brief 2017AS Solution
 
Essential of Management 5 (2019 )
Essential of Management 5 (2019 )Essential of Management 5 (2019 )
Essential of Management 5 (2019 )George Bernard
 
5 Critical Steps for Selling Managed Services - Adam Harris
5 Critical Steps for Selling Managed Services - Adam Harris 5 Critical Steps for Selling Managed Services - Adam Harris
5 Critical Steps for Selling Managed Services - Adam Harris MAXfocus
 
5 Roads to Employee Engagement and Success - 2016 HDI Conference
5 Roads to Employee Engagement and Success - 2016 HDI Conference5 Roads to Employee Engagement and Success - 2016 HDI Conference
5 Roads to Employee Engagement and Success - 2016 HDI ConferenceEddie Vidal
 
150909 ECC Mtg. JPO Prsntn Formatted Final
150909 ECC Mtg. JPO Prsntn Formatted Final150909 ECC Mtg. JPO Prsntn Formatted Final
150909 ECC Mtg. JPO Prsntn Formatted FinalJ. Paul Oxer
 

Similar to EPC Dec 2015 Corporate Exec Protection Management (20)

Corporate Executive Protection in the 21st Century
Corporate Executive Protection in the 21st CenturyCorporate Executive Protection in the 21st Century
Corporate Executive Protection in the 21st Century
 
The efficiency mindset
The efficiency mindsetThe efficiency mindset
The efficiency mindset
 
TPP Recruitment - The Journey of a Fundraiser
TPP Recruitment - The Journey of a FundraiserTPP Recruitment - The Journey of a Fundraiser
TPP Recruitment - The Journey of a Fundraiser
 
The efficiency mindset
The efficiency mindsetThe efficiency mindset
The efficiency mindset
 
Aenc association 101 leadership - domain 2
Aenc association 101   leadership - domain 2Aenc association 101   leadership - domain 2
Aenc association 101 leadership - domain 2
 
Marie Artim - URecruit Keynote
Marie Artim - URecruit KeynoteMarie Artim - URecruit Keynote
Marie Artim - URecruit Keynote
 
Organizational Capacity-Building Series - Session 9: Leadership
Organizational Capacity-Building Series - Session 9: LeadershipOrganizational Capacity-Building Series - Session 9: Leadership
Organizational Capacity-Building Series - Session 9: Leadership
 
Dont hire the best book review
Dont hire the best book reviewDont hire the best book review
Dont hire the best book review
 
Workshop on talent management
Workshop on talent managementWorkshop on talent management
Workshop on talent management
 
Anne Gregory: Hvorfor trenger vi kommunikatører i ledelsen?
Anne Gregory:  Hvorfor trenger vi kommunikatører i ledelsen?Anne Gregory:  Hvorfor trenger vi kommunikatører i ledelsen?
Anne Gregory: Hvorfor trenger vi kommunikatører i ledelsen?
 
AS Solution Capabilities Brief 2017
AS Solution Capabilities Brief 2017AS Solution Capabilities Brief 2017
AS Solution Capabilities Brief 2017
 
Women, growth and money
Women, growth and moneyWomen, growth and money
Women, growth and money
 
Essential of Management 5 (2019 )
Essential of Management 5 (2019 )Essential of Management 5 (2019 )
Essential of Management 5 (2019 )
 
Ready to work
Ready to work Ready to work
Ready to work
 
5 Critical Steps for Selling Managed Services - Adam Harris
5 Critical Steps for Selling Managed Services - Adam Harris 5 Critical Steps for Selling Managed Services - Adam Harris
5 Critical Steps for Selling Managed Services - Adam Harris
 
35 part 2 - earthsoft-path ahead - guidance to professionals
35 part 2 - earthsoft-path ahead - guidance to professionals35 part 2 - earthsoft-path ahead - guidance to professionals
35 part 2 - earthsoft-path ahead - guidance to professionals
 
leadership
leadershipleadership
leadership
 
Get 5-Star Reviews Every Time
Get 5-Star Reviews Every Time Get 5-Star Reviews Every Time
Get 5-Star Reviews Every Time
 
5 Roads to Employee Engagement and Success - 2016 HDI Conference
5 Roads to Employee Engagement and Success - 2016 HDI Conference5 Roads to Employee Engagement and Success - 2016 HDI Conference
5 Roads to Employee Engagement and Success - 2016 HDI Conference
 
150909 ECC Mtg. JPO Prsntn Formatted Final
150909 ECC Mtg. JPO Prsntn Formatted Final150909 ECC Mtg. JPO Prsntn Formatted Final
150909 ECC Mtg. JPO Prsntn Formatted Final
 

Recently uploaded

Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...IMARC Group
 
Intellectual Property Licensing Examples
Intellectual Property Licensing ExamplesIntellectual Property Licensing Examples
Intellectual Property Licensing Examplesamberjiles31
 
Al Taj Al Malaki Company Profile -------
Al Taj Al Malaki Company Profile -------Al Taj Al Malaki Company Profile -------
Al Taj Al Malaki Company Profile -------ThanzirNazer
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Onlinelng ths
 
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...Brian Solis
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarNathanielSchmuck
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhangmcgroupjeya
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfJohnCarloValencia4
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...AustraliaChapterIIBA
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Winbusinessin
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxWorkforce Group
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access
 
A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.mcshagufta46
 
Human Resource Management Chapter 9: Performance Management and Appraisal
Human Resource Management Chapter 9: Performance Management and AppraisalHuman Resource Management Chapter 9: Performance Management and Appraisal
Human Resource Management Chapter 9: Performance Management and Appraisalgomezdominic3
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfHajeJanKamps
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.ukaroemirsr
 
NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023Steve Rader
 
Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsFabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsWristbands Ireland
 

Recently uploaded (20)

Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
 
Investment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV IndustriesInvestment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV Industries
 
Intellectual Property Licensing Examples
Intellectual Property Licensing ExamplesIntellectual Property Licensing Examples
Intellectual Property Licensing Examples
 
Al Taj Al Malaki Company Profile -------
Al Taj Al Malaki Company Profile -------Al Taj Al Malaki Company Profile -------
Al Taj Al Malaki Company Profile -------
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Online
 
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry Webinar
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhang
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024
 
A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.
 
Human Resource Management Chapter 9: Performance Management and Appraisal
Human Resource Management Chapter 9: Performance Management and AppraisalHuman Resource Management Chapter 9: Performance Management and Appraisal
Human Resource Management Chapter 9: Performance Management and Appraisal
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdf
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.uk
 
NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023
 
Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsFabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and Festivals
 

EPC Dec 2015 Corporate Exec Protection Management

  • 1. Corporate Executive Protection Management Understanding the Dynamics and Pitfalls of Building and Managing a Corporate Executive Protection Program
  • 2. Strategy • Safe, Happy and Productive • Proactive versus reactive • Safeguarding shareholder investment in C-Level • Productivity Support of your top assets • More efficient and safe travel • Duty of Care • Competitive advantage
  • 3. Corporate Ecosystem • Culture eats strategy for breakfast • Know your stakeholders • Know your partners and collaborators – ‘Supportive Coalitions’ • Communication is key – transparency • Emotional IQ
  • 4. Corporate Ecosystem • Executive Admins • Corporate Security Partners • Legal • Human Resources • Finance • Travel • PR/Communications • Estate Management • Nannies • Flight Department • Maritime Department • Security Integrators • Specialist Partners • Other vendors
  • 5. Culture • Knowing its importance • The “Right Fit” • Blending in • Client preferences • Supporting it vs. fighting it
  • 6. Transition: Individual Contributor • Hard skills are not enough • Know you have to adapt your approach • Translate your experiences and mold them to fit into the culture • Just because you were special forces or law enforcement does not mean you will be successful • It is NOT a retirement job
  • 7. Transitioning into a Manager Role: What is the program status? • Start-up - Learn about the culture, politics, ecosystem, risk assessment and preferences and begin to build “supportive coalitions”. • Realignment – reinvent the business • Turn-around – reinvent the business • Sustainer – invent the challenge – Just because you aren’t in trouble doesn’t mean you are a high- performing team.
  • 8. What phase is your team in? • Forming • Storming • Norming • Performing
  • 9. What will keep you up at night? • Not being there when the client wants or needs you – conversely – being there when the client doesn’t want or need you. • Negative feedback from the ecosystem about your team. • Favoritism and team strife • Lack of understanding and transparency – “What do you guys do anyway?”
  • 10. People and Performance Management • Corporations are not familiar/ready with/to manage performance and careers of EP people • Consistency of approach is critical • Finding the right fit for the culture • Working independently AND on a team.
  • 11. People and Performance Management • Blending it all together: • Hard/soft skills • Personality and attitude • Teamwork and collaboration • Independent operations • Risks and Threats • Profile analysis • Culture • Client preferences
  • 12. Key Performance Indicators • Data driven success – some things to measure • Ongoing Risk Assessment • Key Stakeholder Satisfaction • Responsiveness • Quality of Services Provided • Team Workload • Readiness • Quality of Communications • Operational Transparency • Financial Performance