This document provides a summary of an individual's experience in the automotive repair industry over 30 years, including extensive experience in various management roles. The individual has managed both independent repair shops and large corporate shops, bringing significant success to each through implementing strategies to improve operations, increase sales and profits, and provide excellent customer service. Their experience spans all aspects of automotive repair and body shop operations, including mechanical and electrical repairs, diagnostics, parts procurement, accounting, and personnel management.

1. EXPERIENCE
RELIABLE
DRIVEN
PROFESSIONAL SUMMARY
 General Accounting
 Receivables
 Payables
 Collections
 Payroll
 Scheduling
 Estimating
 Parts Procurement
 Inventory control
 Profit Loss Management
 Personnel Management from
Recruitment/Interview and
Adding and Training to
Elimination of Personnel
 Mathematical Aptitude
 Vast Experience of Asian & European Car
Repair
 General Repairs
 Fleet Maintenance
 Diagnostic of Electrical And Mechanical
 Mechanical Repairs
 Electrical Repairs
 Preventative Maintenance
 Glass Replacement and Repair
 Engine and Transmission Replacement
 Frame Swap
 Tire Sales & Service
 Pneumatic Systems
 Check Engine Light Diagnostics
 Failed Emissions Repair
 Shop Management Training
 Top Level Sales Training
 Problem Solver
 Effective Communicator
 Excellent Customer Service
 Effective Manager
 Extensive Computer Literacy
 Marketing Management
 Customer Retention
Management
 Profit Loss Management
 Business to Business
Networking
 Centers of Influence
Development
CORE QUALIFICATIONS
Over 30 Professional years of experience serving the needs of many in all aspects of the
Automotive Repair Industry in all positions. Accomplished Manager primarily with
extensive experience in front-of-house andback-of-house operations.
PROFESSIONAL EXPERIENCE
ALPHA & OMEGA INDEPENDENT MOTOR SERVICE INC.
Boulder, Co.
Office and Service Manager 03/1997 to 04/2013
Hired as a Service Managertothe family owned repairshop this would be my second employment period at this shop.Withmy priorhiatusofemployment
here, I received fromvarious other large corporate entities enhanced skills and training in sales training, customer service, marketing, time management,
professionalism, and businesspractices fromNew York Life, Prime Star by TCI and Bullocks Express and other high caliber companies. In short order I
brought to the company a more effective way of scheduling, managing general ledger entries and accounting management. More effective advertising
campaigns, and developed centers of influences around town that would drive a significant traffic of new customers in the door. Coupled with excellent
salesmanship,andcustomerservice salesandprofit increasedexponentially breaking newsales records andprofits.Before longIwas performing allaspects
ofthe businessmanagementanddayto day operationsfromService Advisor,GeneralAccounting ofPayables,Receivables,Payroll,PartsProcurementand
Inventory Management, essentially all aspects of Shop Management including as needed service on cars as needed as a floater Mechanic. Through lean
management ofexpenses,focuson highprofit on highquality.Not a day wentthatourteamconstantly communicatedandstrategized ourserviceintentand
goals forourdayandforourcustomersconcerns. Through sound strategies ofbeing committed to quality,properpricing, branding ourselves as service
oriented and experts we achieved great success.
Family Tire and Auto
Windsor. Co.
Office and Service Manager 04/2013 to Current
Hired as an Assistant Manager,For the Loveland Co. Family Tire and Auto location I served as an effective team member that brought this
location up from a steady second above the bottom store to a solid number one in Colorado and second place in a company portfolio of 5
similar stores. Within a year the Store Manager stepped down and I continued our winning streak as an acting store manager. Soon after I
was offered my own store to run in Windsor. Apprehensive at first for the store’s performance had been very poor. Nonetheless , the
challenge was there to lift this store off the bottom. It did not take long getting the team inspired and back to the basics of good service
work, and Windsor became the new second place holder and/or number one in Colorado. The store’s previous record sales was about
$900,000 Gross Sales and we finished 2013 with over 1,250,000 in Gross Sales. The company has provided me the opportunity to stay fresh
with innovative training in sales and shop management tools. I have definitely grown extensively with this company and become a more
modern service professional still hungry for more success.I have a strong work ethic that has been diagnosed as work-a-holic. I am gifted in
service as many describe me and it has often been said if it were not for my presence in the team nothing would get done. I work by a self-
created code of ethic stated simply as; “The Shop will always owe me… Not me owing the Shop. I have recently received shop
management training from top level and respected leader in the auto repair industry, as well as specialized sales and communication training
while employed here. I look forward to further development with eager anticipation, just when you think you are complete you still can
learn more.
BRETTLEY EVANS2015

2. EXPERIENCE
RELIABLE
DRIVEN
EDUCATION
ASSOCIATE OF SCIENCE: EMERGENCY MEDICAL TECH 1989
Aims Community College,Longmont, Co,USA
HIGH SCHOOL DIPLOMA 1983
Loveland HighSchool,Loveland, Co,USA
Graduated as "All-Around Student" for completing and participating in all offerings the school could give in
curriculum, electives, sports,and student appointed offices.
I have served in this Industry many years and have discovered many industry secrets to success in all aspects of business.Fromwhat it takes to
be a top mechanic that leads and inspires leaders in the backof the shop.To maintaining that essentialbrand X that identifies the shop in its
specialties and being the effective Manager of business where employees and team mates prefer to have me over others. To what it takes to keep
finding fresh new customers flowing in and the necessary ingredients to giving that specialpersona to the whole shop and ourteam that causes
trust and value to be inspired with customers to not just rely on us once; but develop long relationships.In my dedication to service I have worked
extra hours on jobs to meet deadlines and satisfy unexpected emergencies and provide solutions to everyday problems. I have been a watch dog
and advocate for the customer value and ethical treatment of both employees and customers. I have also been a very patient communicator of
expertise that has demonstrated exceptional customer education and service. I have served our industry consulting Insurance Companies, fellow
peershops and body shops,and have also been recognized in judicial proceedings as an expert in the industry.I was born into the business and
still today the shop my family and I built is still running strong now 40 years in service to Boulder County. I am a happy person,a husband and a
father, family oriented I love the challenge and creativity in personal expression. I have created many finely crafted wood p rojects and
furnishings for my home, gifts for friends and family and have a passion for cooking as strange as that may seem being in the automotive
industry.I have even competed nationally on a championship BBQ team.
BRETTLEY EVANS
6721 BRITTANY DRIVE FORT COLLINS, COLORADO 80550
MOBILE (970) 443-4322
CONSTANTDOWN@HOTMAIL.COM
CONTACT INFO
PERSONAL ACCOMPLISHMENTS
BRETTLEY EVANS2015