5. The law of
crappy systems
trumps the law
of crappy
people
e.g. Hiring, training, performance
review, compensation,
promotion, staffing, supervision,
technology 5
6. How can you partner with others to help
fix crappy systems?
21. Character
• Wise
– Thank you for
correction and
feedback
– Adjust to the truth
– Purposeful
• Foolish
– Get defensive when
you give them
feedback
– Try to adjust the
truth
– Egocentric