Overview of current integration & examples of future additional alignment to deliver higher value for both ServiceNow and AppDynamics.
With AppDynamics and ServiceNow on your application:
– Automate ticket creation process into ServiceNow – Reduce troubleshooting time
and minimize impact on your application
– Intelligent alerting – Dynamic baselines generate alerts only when performance
deviates from normal behavior. No more alert storming
– Full call stack analysis – Quickly identify the root cause of performance issues
with code-level diagnostics
2. Why are customers choosing AppDynamics and
ServiceNow?
• AppDynamics and ServiceNow represent the fastest growing ITOM vendors.
• Legacy technology providers are not keeping pace with the demands for Digital
Businesses.
• IT must move from being considered a cost center towards an innovation driver, this
requires new technologies which embrace hybrid applications and application delivery
• Enterprises and Governments who need to meet new business demands for velocity
and visibility require new ways to collect and analyze infrastructure and application
data to deliver the highest quality of service.
• Self-service and easy to use modern tools which support traditional and cloud services
and applications are a business imperative for digital leaders.
3.
4.
5. Value of the AppDynamics and ServiceNow Integration
• Improved availability and performance
o Faster incident resolution through automatic grouping of all relevant events with APM
information
o Correlation of change information to performance related incidents in AppDynamics
• Improved ITSM processes
o Service now event management becomes application performance aware.
• Performance alerts can be used for the availability of a service
• APM helps in alert analysis and escalation
o Reduction in the Incident and problem overload
• Smart grouping of APM, infrastructure and application alerts according to probable relevance to reduce volume.
6. Integration Capabilities Highlights
• Import the AppDynamics Flowmap data into the ServiceNow Service Model
• Keep the AppDynamics Flowmap data up to date in the ServiceNow Model
• Import AppDynamics metadata (Cis) into ServiceNow
• Create ServiceNow Events in the Event Management module
• Allow for the correlation of events within ServiceNow with other event sources
providing better root cause across change tickets, detected changes, infrastructure
fault, and application issues which affect user experience