1.
People
 Most Critical Leg
 Core values are disciplined,
committed, and focused on
teamwork is necessary to a
successful transformation.
 Train & Develop
 Many of Company’s
management infrastructure does
have not previous management
experience nor been properly
trained for the position they are
currently in.
 Many OFS employees are not
proficient with excel, which is
the foundational software that is
used by the Company for 95% of
it’s operating reports.
 Four Levels of Management
 Enable
 Direct
 Manage
 Supervise
Process
 We need to define the
Rules of Engagement.
 Standardize among
operating companies and
districts.
 Policy & Procedures
 Operations
 Quality Control
 Safety
 Accounting
 Human Resources
 Fleet Management
1
Three Legs of the Stool to Transform a Company
Technology
 Connectivity (DSL, Fiber)
 Hardware (new servers)
 Disaster Plan
 Software / ERP solutions
 Great Plains
 TrackQuip
 Concur [Amex]
 APS [Smartphone App for time
check in]
 HR [UltiPro / Vista]
Most rework is due
to lack of proper
supervision and
management.

2.
2
The Five Maturity Levels of a Company’s Growth Cycle

3.
3
Minimize Rework – via Scorecards