In the past few years, retail has experienced profound transformation. Rapid advances in technology and mobile development are changing consumer shopping habits at speeds measured in instant delivery, next-day shipping, and got to have it now. Our webinar explored how the in-store experience will impact the future of retail. Topics include experiential retail and personalization -- talking points that will definitely shape the future of retail in 2018.

1. How the In-Store
Experience is Shaping
the Future of Retail

2. 2
Our Agenda for Today
Breaking down the in-store experience
A crossroads in retail
Legacy retailers, mall and the
retail apocalypse.
The in-store experience
Blending technology and
experiential retail.
Introduction
What Shiftonomics & Techstars is all
about.

3. 3
The Art of Consumer
Personalization
Leveraging your brand’s
advantage.
The Impact on Supply
Chain
Handling returns and delivery on-
time and at scale.
Digital Tools to Help
Retailers
Using technology to drive
change.

4. 4
Introducing Shiftonomics
The World of Work is Changing. Fast.
• Bi-weekly newsletter about
the changing world of hourly
work
➡ Hand curated stories
➡ Exclusive Interviews
➡ Tips, tricks and tactics
• Retail, call centers,
distribution, fitness,
healthcare and manufacturing

5. 5
Your virtual hosts
Shiftonomics & Target Techstars Retail
Taylor Pipes Ryan Broshar
• Lead Content Writer, Shiftonomics
• Managing Director, Target
Techstars Retail
• Founder & Managing Director,
Matchstick Ventures

6. A Crossroads in Retail

7. 7
Current Climate of American Retail
Legacy retailers closing or facing questions about their survival
Year-to-Date 2018 Major US Store Closure Announcements

8. 8
The Fall of the Mall
Losing anchor tenants is leading to mall closings

9. 9
Innovation Propels Retail into the Future
While certain malls lag behind, other retailers launch ahead

10. 10
It’s not an Apocalypse
Fighting through the noise
• U.S. has over 1 million retail
locations with annual sales
increasing 4% YOY since 2010
• Online sales represent less than
10% of retail
• Dollar General, GAP, Walmart
and Target are growing
Year-to-Date 2018 Major US
Store Opening Announcements

11. The Importance of
In-Store Experience

12. 12
The Big Idea
Retail & the In-Store Experience

13. 13
What’s Behind Experiential Retail?
Finding what motivates your audience
• F.O.M.O.
• Seeking authenticity and
local experiences
• Food, drink and
entertainment

14. 14
Who’s doing it best?
Challenging the in-store experience
MartinPatrick3 Bonobos Warby Parker

15. The Art of Consumer
Personalization

16. 16
YETI Outlier Outdoor

17. 17
Sephora SMCP

18. The Impact of
Experiential Retail on the
Supply Chain

19. 19
Re-inventing Returns
Re-introducing consumers to the supply chain

20. 20
How fast should delivery be?
Finding the right speed for your customers

21. 21
Alternative Channels for Commerce
Pop-up stores & events

22. Digital Tools to Help
Retailers

23. 23
The Retail Technology Landscape
Leveraging technology to satisfy your guests and employees
• Pop-ups and kiosks
• Workforce tools
• Store management
• Digital and interactive displays
• In-store bots and chatbots

24. Thanks so much for joining us!
shiftonomics.com
@shiftonomics
branchmessenger.com
@branchmessenger
@rbroshar