Bovo-Tighe partnered with nonprofit TechnoServe to deliver leadership programs to HR managers in Kenya, Tanzania, and South Africa. The goal was to change the managers' mindset from seeing themselves as "processors" to leaders who could help achieve organizational goals. Bovo-Tighe used their Dynamic Communication development module to foster engagement and help the managers influence projects without direct authority. The program helped the managers recognize their potential to make significant contributions through communication and problem-solving. Participant feedback found the activities effectively conveyed the lessons while reflecting local customs. Initial reports showed productivity improvements after applying the new leadership approaches.

1. Bovo-Tighe in Africa:Creating Dynamic Leaders with TechnoServe Presented by: Bovo-Tighe, LLC © 2011 Bovo-Tighe, LLC

3. We are proud to be Business Partners with TechnoServe, a non-profit organization dedicated to helping entrepreneurial men and women in poor areas of the developing world to build businesses that create income, opportunity and economic growth for their families, their communities and their countries.

4. Together we have delivered leadership programs with TechnoServe in:

5. Nairobi, Kenya

6. Dar Es Salaam, Tanzania

7. Nelspruit, South Africa 2

8. Setting the Scene The Assignment: To introduce principles for changing the mindset of TechnoServe HR managers from “processors” to “leaders” who are positioned to play a key role in helping achieve corporate objectives. Their Mission: To guide TechnoServe staff-members in fostering communication and full engagement to improve deployment of tools and resources to achieve its developmental goals. 3

9. Setting the Scene The Opportunity: HR managers within TechnoServe have the hard task of keeping projects moving forward with influencing rather than directing. The Assignment: Use our Dynamic Communication™ Development Module to begin the process fostering and sustaining full engagement at all levels and throughout the organization without submerging their great talents and gifts. 4

10. The Elephant in the Room These managers had not recognized their positions as influential positions. Their mindset was: We are functionaries who follow procedures. We gracefully moved in a new direction ~

12. “The participants took some time to accept that they had the power to lead, but once that happened, progress was distinct!”6

14. Bovo-Tighe creates Dynamic Communication The lesson of the Mole Hill: Participants needed to understand their contributions are more than mole hills. They are in positions to make monumental contributions and mountains of difference! Focus on the real mountains of opportunity rather than the mole hills of mediocrity. Self-worth does not come from the size of the problem faced, but its resolution. The Mole Hill

15. Setting the Stage Our accelerative learning set-up was successful in every location, and the activities were structured with a local feel to reflect community social ‘norms.’

16. Some dynamics are still universal Our international work confirms universal truths about people. Our DISC learning process works just as well in African communities as it has in Kazakhstan, on the North Slope of Alaska, in Washington, DC or Dallas, Texas.

17. Role-Play and Modeling Cement New Mindsets The energy that is unleashed through engagement, which gives people permission and room to be creative, was strongly evident once again.

18. The Tee-Shirt Activity Groups worked themes into tee-shirt art. The results might not sell in a local marketplace, but the understanding gained of communication styles was priceless!

19. These HR Generalists now see themselves as HR Leaders and communicate more dynamically! TechnoServe looks forward to continuing the mentoring and coaching process to lock in the progress we made in Nairobi, Dar Es Salaam, and Nelspruit. Initial reports confirm that productivity has already improved.

20. The Foundations of Excellence: Improving corporate productivity worldwide! 14

21. Thank you! For information about Bovo-Tighe and its human development services: 707-751-0270 x 106 info@bovo-tighe.com www.bovo-tighe.com To find out more about our client, TechnoServe, visit: www.TechnoServe.org