The concept of DevOps has been introduced to combine teams which have been functioning completely separately. It's goal is to enable continuous improvements to deliver software at a rapid pace, to respond to market conditions and customer feedback. Sound familiar? Where the need for these is greater than in Production support – introducing the DevOps way for handling live applications support is only the next logical step, where collaboration between teams, continuous delivery and handling customers are all key factors for success. We are going to explore what does it mean for the teams and the Company, and how it has a positive impact on the Business.

1. PRODUCTION SUPPORT
THE DEVOPS WAY
Mustafa Mehmedić, Authority Partners

2. Mustafa Mehmedić
Program Manager and Scrum Master @ Authority Partners
Faculty of Electrical Engineering, University of Sarajevo – Computer Science
PSM, PSPO
SPEAKER INFORMATION

3. Benefits
Benefits of DevOps way
01
Needs
Production support needs
02
Culture
How does it impacts teams,
company and the business?03
Bonus
Crash-course: How to setup a
DevOps team for Prod Support04
AGENDA
Today’s journey

4. Benefits of DevOps way
Digital
transformation
Business
transparency
Agility
Prod support
Faster delivery
to Production
Customer
feedback
Stability, quality
& security

5. Production Support needs
Holdbacks, obstacles, problems, ...

6. DevOps Culture
What is important for Prod Support?
Shared responsibility
Quality
Feedback
Automation

7. How to setup a DevOps team for Prod Support?
Crash-course

8. How to setup a DevOps team for Prod Support?
Crash-course
Developers on all or key applications/systems
QA engineers for the same applications/systems
At least one infrastructure specialist
Sprint Backlog
100% Capacity
80% Sprint Goal

9. Questions?