Conflicts are prevalent in all situations. However, what makes for harmony and progress is the ability to effectively resolve conflicts.

1. Working Towards a Resolution
CONFLICT MANAGEMENT SEMINAR
Bolaji Okusaga

2. Conflict – A Review
Definition
An expressed struggle
between at least two
interdependent parties
who perceive
incompatible
goals, scare resources
interference from
others in achieving their
goals” (Wilmot and
Hocker, 1998)
Condition
Origination
Conflicts may originate
from a number of different
sources, including:
Conflicts exist whenever
incompatible activities
occur.
Differences in
information, beliefs, values
, interests, or desires.
A scarcity of some
resource.
Rivalries in which one
person or group competes
with another.

3. Toward Conflict Management
Conflict management is defined as “the opportunity to
improve situations and strengthen relationships”
(BCS, 2004).
–proactive –collaborative
conflict
conflict
management management

4. Group Presentations
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5. Team Alpha
• Focus on the Shell-Ogoni Conflict
• You have been appointed a mediator in the
Conflict:
– What steps will you take to bring the warring
parties to the table?
– What Mechanisms will you build to stave-off
future conflicts
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6. Team Beta
• Focus on the Nigeria Aviation Ministry’s conflict
with Concessionaires at the local and
international Airport in Lagos – Bi-Courtney and
Maevis
• You are an Arbitrator sitting over the resolution
of this conflict with a view to making
recommendations on lessons learned:
– What should have been done to prevent
disagreements and litigations over concession
agreements
– What lessons exist in this conflict for the Oil and Gas
Industry
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7. Team Ceaser
• Focus on the recent U.S Government shutdown
• You are an Analyst reviewing the situation:
– Do a timeline analysis of the issues that led to the
conflict
– Attempt an analysis of the critical paths that led to
the resolution of the conflict
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