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Email Marketing &
          Customer Retention
         Christopher S. Penn, VP Strategy and Innovation
                   www.BlueSkyFactory.com




Wednesday, March 24, 2010
The corporate plug:

                               If you send a lot of email (or
                               want to), we can help you make
                               more money and reach more
                               customers. Ask us how.




                            www.BlueSkyFactory.com

Wednesday, March 24, 2010
blueskyfactory.com/optsum

Wednesday, March 24, 2010
Slides available Monday at
                             blog.blueskyfactory.com

        Do not print this unless you really need to.


Wednesday, March 24, 2010
#smcdallas
                            smcdallas.org

Wednesday, March 24, 2010
Send a link to your
         most recent email to
         @cspenn on twitter.
                            Wireless code: optimiz114

Wednesday, March 24, 2010
Wednesday, March 24, 2010
social social social social social social social social social
     social social social social social social social social social
     social social social social social social social social social
     social social social social social social social social social
     social social social social social social social social social
     social social social social social social social social social
     social social social social social social social social social
     social social social social social social social social social
     social social social social social social social social social
     social social social social social social social social social
     social social social social social social social social social
     social social social social social social social social social
     social email marketing social social social social
     social social social social social social social social social
     social social social social social social social social social
     social social social social social social social social social
Wednesday, March 24, 2010
$43.62
Wednesday, March 24, 2010
$43.62
                    but only if you don’t FAIL at email marketing
Wednesday, March 24, 2010
Wednesday, March 24, 2010
I hate customer
 retention




  katesheets

Wednesday, March 24, 2010
energize
                            your customers
Wednesday, March 24, 2010
Attract




                            Convert




                            Energize
Wednesday, March 24, 2010
Marketing




                            Sales




                            Product & Service
Wednesday, March 24, 2010
5 things every email
    marketer wants


Wednesday, March 24, 2010
more audience


Wednesday, March 24, 2010
more delivery


Wednesday, March 24, 2010
more opens


Wednesday, March 24, 2010
more actions


Wednesday, March 24, 2010
better measures


Wednesday, March 24, 2010
more audience


Wednesday, March 24, 2010
make it easy
Wednesday, March 24, 2010
make it easy
Wednesday, March 24, 2010
tell
                            people
                             what
                              to
                            expect

Wednesday, March 24, 2010
tell people what to expect
Wednesday, March 24, 2010
RTTV
Wednesday, March 24, 2010
http://
   bit.ly/canspam
Wednesday, March 24, 2010
Opt-in rotation


Wednesday, March 24, 2010
Wednesday, March 24, 2010
Dear Chris,

  I wanted to reach out to my contacts on LinkedIn...


  Dear Chris,

  I wanted to reach out to the folks who were kind
  enough to comment on my blog...


  Dear Chris,

  I wanted to reach out to the awesome folks like you
  who bought my....
Wednesday, March 24, 2010
... I’d like to invite you to join my newsletter ...

 ... I’d like to ask you to sign up for free to my mailing list ...

                ... I’d like to stay in touch with you about what’s
                                      happening ...




Wednesday, March 24, 2010
... in exchange for your attention ...




Wednesday, March 24, 2010
Wednesday, March 24, 2010
Wednesday, March 24, 2010
Wednesday, March 24, 2010
Wednesday, March 24, 2010
Wednesday, March 24, 2010
Wednesday, March 24, 2010
Wednesday, March 24, 2010
Wednesday, March 24, 2010
Wednesday, March 24, 2010
http://bit.ly/go-bsf
Wednesday, March 24, 2010
more delivery


Wednesday, March 24, 2010
Wednesday, March 24, 2010
David Sifry
                            not this ESP
Wednesday, March 24, 2010
Wednesday, March 24, 2010
Wednesday, March 24, 2010
Wednesday, March 24, 2010
Wednesday, March 24, 2010
List: 1,657
          Opened: 350 (21.5%)
           Clicked: 125 (7.7%)
    Complaints/Flagged as spam: ZERO
         Unsubscribes: 8 (0.5%)



Wednesday, March 24, 2010
the ship sinker
Wednesday, March 24, 2010
more opens


Wednesday, March 24, 2010
past great email


Wednesday, March 24, 2010
Wednesday, March 24, 2010
from:

Wednesday, March 24, 2010
subject:

Wednesday, March 24, 2010
Google
Wednesday, March 24, 2010
Google Wonder Wheel
Wednesday, March 24, 2010
Google Wonder Wheel
Wednesday, March 24, 2010
Google Adwords Keyword Tool
Wednesday, March 24, 2010
Google Adwords Keyword Tool
Wednesday, March 24, 2010
Publicaster
Wednesday, March 24, 2010
more actions


Wednesday, March 24, 2010
Wednesday, March 24, 2010
Publicaster Inbox Preview
Wednesday, March 24, 2010
Taguchi multivariate testing

                               Publicaster
Wednesday, March 24, 2010
better measures


Wednesday, March 24, 2010
Delivery rate
    Open rate
    Click rate
    Unsubscribe rate
    Complaint rate
                     Diagnostic only
Wednesday, March 24, 2010
Google Analytics URL Builder
Wednesday, March 24, 2010
Google Analytics
Wednesday, March 24, 2010
decide on a goal first
        then measure to it


Wednesday, March 24, 2010
more audience
                 more delivery
                  more opens
                 more actions
                better measures
Wednesday, March 24, 2010
Wednesday, March 24, 2010
“We live or die on our database.”

                      - Jeff Pulver (@jeffpulver)




Wednesday, March 24, 2010
Wednesday, March 24, 2010
Wednesday, March 24, 2010
Photo credit: Dominic




Wednesday, March 24, 2010
blueskyfactory.com/optsum

Wednesday, March 24, 2010
www.blueskyfactory.com
                             www.christopherspenn.com




                                @blueskyfactory
                                    @cspenn




Wednesday, March 24, 2010

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