1. WILLIAM BLAKE KELLER
1388 Silver Lake Drive ♦ Norcross, Georgia 30093
(770) 722-2322 ♦ william.blake.keller@gmail.com
SUMMARY
Application Support Engineer with over 20 years application support and data processing experience
in intensive, deadline driven, customer facing production environments. Extremely strong analytical
and problem solving skills on multiple processing platforms, including Linux/Unix, IBM, Windows,
and HP.
EXPERIENCE
LEXISNEXIS, Alpharetta, GA 2013 – present
Technical Application Support (2013– present)
 Monitor, diagnose, and troubleshoot applications issues on Red Hat, Solaris, WebMethods, and
Windows Platforms.
 Execute code deployments on Red Hat, Solaris, and Windows platforms in Production, Customer
Test, and QA environments.
 Create production processes and procedures to support day to day management of production
systems for team Wiki.
 Support IDM application upgrades including JBoss.
 Investigate, correct, and re-submit customer orders via WebMethods.
 Work with developers to investigate and correct application issues.
 Provide auditors with requested information for SOX compliance.
 Perform database and configuration files password changes.
 Correct and reprocess Birch and Prom customer orders as needed.
 Execute SQL queries for Customer Care Applications via P/L SQL developer.
 Participate in 24x7 on call rotation.
Technology Suite: Red Hat 6, Solaris 9, Windows, Oracle, SiteMinder, Java, Zenoss, AppMan,
Control-M, WebMethods, Oracle Fusion, F5 Load Balancer, JBoss, Apache.
LEXISNEXIS, Alpharetta, GA 2008 – 2013
Production Application Support
 Provided support for numerous Production, Customer Test, and QA applications running on
Linux and Unix servers. Monitored system processes via SiteScope, Mercury, Alert Site,
Application Manager, and Zenoss. Tailed log files and responded to alerts, correcting or
escalating as necessary.
 Perform code deployments, hotfixes and patches to all phases of product life cycle via command
line, SVN, scripts, FileZilla, AntHill, or menu depending on application.
 Create, edit, and schedule jobs via Control-M.
 Stop/start application or processes as needed – Apache, Jboss 5.10, Tomcat, and WebLogic.
 Participated in monthly DR test for supported products.
 Participated in 24/7 on-call rotation.

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Technology Suite: Red Hat 6, Solaris 8-9, Java, Zenoss, AppMan, Oracle, SiteScope, Apache,
Tomcat, WebLogic, Control-M, SVN.
CERIDIAN CORPORATION, Atlanta, GA 2002 – 2008
Production Associate II (2005 – 2008)
 Processed and monitored payroll jobs for twelve processing districts. Responded to console
messages, executed special requests, RFAs, and EFT reversals as required.
 Installed quarterly programming releases, updates and patches.
 Performed nightly and weekly backups per production schedule, including weekly IPL for all
districts.
 Built BRS VSE Disaster Recovery systems on quarterly basis.
 Prepared Disaster Recovery backup tapes for off-site storage.
 Work performed on Command Line, Libraries, or Menus depending on application.
 Cross-trained in balancing area. Checked payroll edits and released jobs. Investigated errors,
resolving and correcting within SOP guidelines.
 Collected, maintained, and presented requested operator checklists for SOX compliance.
Technology Suite: IBM eServer Z890, IBM zVM 5.1
Computer Operator – ATC (Development) (2002 – 2005)
 Monitored eight Mainframe test and development systems, as well as additional peripherals.
 Changed out daily Linux backup tapes.
 Performed daily, weekly, and monthly HIDRO backups per schedule. IPL of all systems,
including VM.
 Helped prepare upcoming releases, including benchmark and regression testing.
 Provided after hours Service Desk support, logged problem tickets via Tivoli.
 Performed daily reboot of Barr Print Spoolers.
Technology Suite: IBM eServer Z890, IBM zVM 5.1
WESTLAW PUBLIC RECORDS, Atlanta, GA 1994 – 2002
(formerly known as Information America)
Production Analyst (2001 – 2002)
Reported to Operations Manager.
 Managed the production processing and scheduling of vendor data of various inputs ensuring the
timely processing of public records data - corporate, UCC, bankruptcy, professional licenses,
lawsuits, liens, judgments, motor vehicle records, credit information, real property and tax
assessor information.
 Scheduled, managed, and monitored multi-stage production runs to ensure timely and successful
completion.
 Analyzed and verified production logs. Investigated processing errors and data discrepancies,
resolving or prioritizing for resolution by programming staff.
 Created schedule templates for all jobs, reducing scheduling time by two-thirds.
 Wrote, reviewed and tested production documentation to ensure accuracy and user-friendliness.
 Performed disk space management, allocating and maintaining disk space per production needs.
 Created and distributed shift status report to incoming personnel.

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 Maintained operator duties until close of company.
Technology Suite: HP Open VMS version 6.2
Computer Operator (1995 – 2001)
Scheduled and conducted daily production runs and retained all librarian duties.
 Processed incoming data per production schedule. Located, mounted and copied data files from
various inputs, including 3480, 3490E, DLT, 4mm, CD and reel tapes.
 Performed daily availability verification for gateway products, ensuring maximum up time for
customer searches.
 Performed first-level production problem resolution for operations department.
 Downloaded data files via FTP and entered into database for scheduling.
 Performed UNIX server backups utilizing Sun/Solaris interface.
 Placed completed processing in buffer file to be moved online for customer searches.
 Promoted to Production Analyst for outstanding performance.
Media Librarian (1994 – 1995)
Managed daily operations of the media library.
 Initiated complete reorganization of the data center media to improve efficiency and workflow.
 Initiated, investigated, and oversaw competitive bidding process for off-site storage, resulting in
annual cost savings in excess of $25,000.
 Developed new shipping policies and procedures, reducing departmental shipping costs by 50%.
 Recycled, removed, and off-sited tapes to increase available library space, allowing the
establishment of designated areas for production, vendor return, and on-site backup tapes.
 Created tape-tracking report utilizing existing software, allowing personnel to determine media
arrival and schedule for processing.
 Performed tape backups of system and data files and prepared tapes for off-site storage.
EDUCATION / PROFESSIONAL DEVELOPMENT
General studies, Wofford College, Spartanburg, SC
Honor graduate, Camden Military Academy, Camden, SC
Certificate, Small Business Management, Gwinnett Technical College
Certificate, A+, New Horizons Computer Learning Center
Six Sigma White Belt