In this webinar, you will learn how EQ, emotional intelligence, serves as the building block for professional success. It’s not a building block that’s isolated to a few professions or job roles. It’s just about as universal as a success principle can be. EQ, however, is widely misunderstood as something people either have or don’t have. Join us for this webinar and get started with a development plan for your leaders, managers and key employees to help improve EQ across your organization. EQ can be learned, developed and improved. It’s a critically important core business skill, and as you see your employees reach higher levels of mastery, you will see higher levels of performance across a broad spectrum of business skills and professional skills.

2. Presenting Today
Jeremy Lieb
Director of Recruiting
BizLibrary
jlieb@bizlibrary.com
Erin Boettge
Content Marketing Manager,
BizLibrary
eboettge@bizlibrary.com

3. BizLibrary helps organizations succeed by improving the way
employees learn.
www.bizlibrary.com/free-trial

4. What you should take-away:
EQ serves as the building block for professional success.
Four key competencies to focus on to develop EQ with your leaders.
Developing EQ will improve the performance of your organization.

5. Smart people (high IQ) will generally be
more successful than their peers,
because IQ is the best predictor of
success.
True or False.

6. Average IQ people outperform high IQ people
70% of them time…
90% of top performers
are also high in emotional
intelligence
People with high EQ
make more money.
$29,000 more per year
than people with a low
degree of EQ.
EQ is an important workplace skill and predictor of success in all
types of jobs.
SOURCE: Travis Bradberry, Emotional Intelligence – EQ, Forbes, January 2014.

8. Emotional intelligence is the “something” in
each of us that is a bit intangible. It affects
how we manage behavior, navigate social
complexities, and make personal decisions
that achieve positive results.
Source: Travis Bradberry, Emotional Intelligence 2.0

9. Trust
Anger Management
Stress Tolerance
Time Management
Empathy
Decision Making
Change Tolerance
Communication
Customer Service
Flexibility
Assertiveness
Teamwork
Accountability
Social Skills
Presentation Skills
Emotional intelligence is the foundation for critical skills.

10. The most effective leaders are all alike in one crucial way: they all have a
high degree of what has come to be known as emotional intelligence. It’s not
that IQ and technical skills are irrelevant. They do matter, but…they are the
entry-level requirements for executive positions…
…emotional intelligence is the sine qua non of leadership. Without it, a
person can have the best training in the world, an incisive, analytical mind,
and an endless supply of smart ideas, but he still won’t make a great leader.
Source: Daniel Goleman, What Makes a Leader, Harvard Business Review

11. Emotional Intelligence EQ
Can be learned and unlearned
The connection and
interaction of the
emotional and
rational parts of our
brain
Strategies to adopt
and improve
Attitudes, choices
and behaviors

12. Emotional Intelligence Appraisal
13.7%
14.7% 14.8% 15.1%
18.3%
16.7%
31.0%
19.0% 18.5%
17.1%
14.0% 13.8%
2003 2004 2005 2006 2007 2008
High EQ Skills Low EQ Skills
Source: Emotional Intelligence 2.0, Travis Bradberry & Jean Greaves (data from Emotional Intelligence Appraisal)

13. WHAT I SEE WHAT I DO
PERSONAL COMPETENCE
SOCIAL COMPETENCE
Self-Awareness
Social Awareness
Self-Management
Relationship
Management
Source: Emotional Intelligence 2.0, Travis Bradberry and Jean Greaves

14. Self-Awareness
People high in self-awareness understand what they do well, why
they perform well in a variety of situations, and they understand
their emotional responses to various stimulations and people.
PERSONAL COMPETENCE | WHAT I SEE

15. See Feel
Motivate

16. Assessments Strategies Feedback
Building Self-Awareness
• Strengths and
motivators
• Values
• Keep a journal
• Debrief stressful
situations
• 360 reviews
• Ask for
observations

17. Some ideas on assessments…
MEIS
Multifactor Emotional
Intelligence Scale
ECI
Emotional Competence
Inventory
SASQ
Seligman Attributional Style
Questionnaire
EQ-i
Reuven Bar-On’s EQ-i

18. D
EQ and DISC
C
I
S
Task Oriented People Oriented
Tell
fast paced
Tell
slow paced

19. Self-Management
People with high degrees of self-management are able to use their
awareness of their emotions to guide and direct their actions and
behaviors towards positive outcomes.
PERSONAL COMPETENCE | WHAT I DO

20. Self-Management Improves with Maturity
65
68
71
72
Gen Y Gen X Boomer Traditionals
80-89 = a strength to build on
70-79 = with a little improvement, this could be a strength
60-69 = something you should work on

21. Building Self-Management
Conflict Resolution
• Listening skills
• Problem solving
• Negotiation
• Analytical skills
Decision-Making
• Impulse control
• Time and patience
Goal Setting
Know where you are, to know where you’re going
Optimism
• Humor
• Future and vision

22. Social Awareness
People that are socially aware are able to accurately comprehend
the actual emotions of those around them, even if they are
experiencing different emotions in the same situation.
SOCIAL COMPETENCE | WHAT I SEE

23. Building Social Awareness
Observation
• Body
language
• Verbal tone
• Word choice
Social
Gatherings
• Find
common
ground
Active
Conversation
• Ask
questions
• Connect in
the moment
• Learn more
than tell

24. The Importance of Networking

25. Relationship Management
Relationship management is the ability to use our self-awareness
of our emotions, awareness of the emotions of others to build and
maintain effective and rewarding personal and professional
relationships.
SOCIAL COMPETENCE | WHAT I DO

26. Written Communication
Channels and Impact
Presentation Skills
Visual Information
Ideas and Persuasion
Verbal Communication
Inform, Persuade and
Teach
Feedback
Giving and Receiving
Building Relationship Management

27. Relationship
Management
Social
Awareness
Self –
Management
Self –
Awareness
Trust
Anger Management
Stress Tolerance
Time Management
Empathy
Decision Making
Change Tolerance
Communication
Customer Service
Flexibility
Assertiveness
Teamwork
Accountability
Social Skills
Presentation Skills

28. Questions?

29. Using Emotional Intelligence
Using Emotional
Intelligence
• Introduction to Emotional Intelligence
• Improving Your Self-Awareness
• Improving Your Self-Management
• Improving Your Social Awareness
• Social Awareness Tools
• Building Strong Personal Relationships
• Building Strong Professional
Relationships
• Using DISC to Raise Your Emotional-IQ

30. Developing Emotional Intelligence
Developing Emotional
Intelligence in the Team
• What is Emotional Intelligence?
• Developing Self-Awareness
• Developing Self-Regulation
• Developing Self-Motivation
• Developing Empathy
• Developing Effective
Relationships
• Emotional IQ and DISC

31. Try out these video lessons
and more!
Let us know through the poll if you’d like a free trial of
BizLibrary’s online course collection.
www.bizlibrary.com/free-trial

32. Thanks for Attending!
Jeremy Lieb
Director of Recruiting
BizLibrary
jlieb@bizlibrary.com
Erin Boettge
Content Marketing Manager,
BizLibrary
eboettge@bizlibrary.com