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A Project Report on Marketing
                     Of




       Jindal Steel & Power Limited


                                  Submitted
to
The Indian Institute of Planning & Management
               Submitted by:-
            Bishnu Shankar Singh
              Batch-SRPM-E-T3
          Session: SS-211-13(ISBE-E)
             Mob: 9007513568


                      1
Acknowledgement



Apart from my efforts, the success of this project depends largely on the
encouragement and guidance of many others. I take this opportunity to express my
gratitude to the people without whom this project would not have been a success.

I wish to express my gratitude towards Mr. Praveen Kumar, GM (HR Group),
Mr.Kaushik Basu, Sr.DGM (Marketing) / Regional Manager, Mr Pradip
Jaiswal, Deputy Manager (Marketing) and Mr Prabhav Singh, Asst.Manager
(Marketing) for providing me with an opportunity to pursue an internship at JSPL.

I would like to acknowledge the efforts and support of all employee of Kolkata
office (Marketing) for her guidance and support as my guide at JSPL. He was
extremely cooperative and willing to share his valuable experiences with me and
helping me understand the Marketing at JSPL.

I am obliged to the managers who head the Stockyards (EAST, Kolkata)
departments for their cooperation during the internship. Without them I would not
have been able to understand the supply or delivery operation at JSPL.




                                                        Bishnu Shankar Singh

                                         2
Executive Summary




It was a great opportunity to do this project for Jindal Steel& Power Ltd, sales and
marketing department, Kolkata. The basic objective of the project is how product
is marketed at JSPL. Moreover, to know the current market of JSPL and its
competitors. It was important to know the opinion of the end users about the
quality of the product and usage. Keeping the above objective in mind, every effort
was made to reach to the factual position at the ground level and was tried hard to
figure out the constraints. The primary data collected thereby was of quality and
has thrown up some revealing facts. Detailed analysis of the raw data depicted the
trend prevailing in the market about its market share and other segments of the
marketing which are of immense value. In this era of brand consciousness It
should also try to provide effective discount rate and different programs to attract
more customers as well as retain in the present customers .Other vital things are
maintaining good customer relationship by promotional schemes, raising the credit
limit that is being offered to most of the companies. In fact, the brand of the group
is known for high degree of trust, loyalty, worthy price and dependability. JSPL
are known by their brand and their Endeavour is for carving a niche in whatever
business they are in. JSPL have maintained high standards in addressing
customer grievances and I‘m sure that the outcome of this study will be taken in
the right perspective and hope it will act as a tool for improving the quality of
products and services.




                                         3
Content
SL.NO                         Particular                               PAGE NO

Part I:   Essential Company Information:                               1 - 14
   i.     Company Product-Market scope
  ii.     Current Product Portfolio and Position in the Market
 iii.     Competitive scenario-Present and potential
Part II: The Content                                                   15 - 26

   i.     Define the live problem or topic of the project working on
  ii.     Objective of the topic or the study
 iii.     Sources of data collection
 iv.      Report of Data Collection and Analysis
  v.      Findings and Observations
 vi.      Recommendations
vii.      Conclusion
viii.     Bibliography


Part III: Learning from the Internship:                                27 - 39
   i.     Organization Structure
  ii.     Leadership style of Top Management
 iii.     Decision making styles
 iv.      Quality and nature of teamwork
  v.      Organizational culture
 vi.      Major strengths/Weaknesses

                                          4
Ess e n t i a l C o m p a n y I n f o r m a t i o n

                             Shri O.PJindal was the Chairman of the Jindal
                             Organization; He established a successful
                             business enterprise Jindal Steel and Power under
                             the flagship of the Jindal Organization, of which
                             he was the chairman. In November 2004, Jindal
                             was awarded the prestigious "Life Time
                             Achievement Award" for his outstanding
                             contribution to the Indian Steel Industry by the
                             Bengal Chamber of Commerce and Industry.
                             According to the latest Forbes' List, he was
   Late Shri O .P Jindal
                             ranked 13th amongst the richest Indians and
                             placed 548th amongst the richest persons of the
                             world.

Mr. Naveen Jindal is the Chairman and
Managing Director of Jindal Steel &
Power Limited (JSPL) which is one of the most
efficiently managed steel companies in the world.
The company is a part of the about US$ 15
Billion O.PJindal Group. The company has the
world’s largest coal-based sponge iron capacity
and has established a Rail & Universal Beam
Mill, which is manufacturing the world’s longest
121 meter rails and parallel flange beams
&columns in large sizes for the first time in
India.                                               Mr. Naveen Jindal



                                       5
ORGANISATIONAL GUIDE
                  INFORMATION

Company: -           Jindal Steel & Power Ltd. (JSPL)

Web Site: -       www.jindalsteelpower.com




Human Resource Department:-
Name          :      Mr. Praveen Kumar

Designation   :      General Manager (Group HR)




Marketing Office (Kolkata):-
   01.Name                :    Mr.Kaushik Basu

       Designation        :   Sr.Deputy General Manager (Sr.DGM)



   02.Name            :       Pradip Jaiswal

       Designation :           Deputy Manager-Marketing



   03.Name            :       Prabhav Singh

       Designation :           Asst. Manager-Marketing

                                           6
Hierarchy of jspl at Kolkata office




                 7
Company Product-Market scope
TYPES OF PRODUCTS marketed:-
  1. Rails
  2. Parallel Flange Beams
  3. Medium & Light Structural Mill
  4. Plates & Coils
  5. Semi-Finished Products
  6. Wire Rods
  7. TMT Bars
  8. Power
  9. Ferro Chrome
  10. Silico Manganese
  11. Sponge Iron

Rails

Long Rails from JSPL

   •   Normal grade typified by 710 N/mm2; Minimum UTS
   •   Wear Resistance Grade typified by 880 N/mm² minimum UTS to 1080
       N/mm² UTS
   •   Crane Rails: CR 80, CR 100 sections
   •   Track Rails: UIC 54, UIC 60 and IRS 52 sections: Up to 121 m
   •   Provides 240/484 metre Flash Butt Welded Rails

JSPL is also a preferred supplier for Crane Rails which find widespread usage in
EOT cranes as well as for Gantry Crane operations.

Applications:-

   a) Rail track for High speed Trains, Sliding of Power Plants , Refineries,
      Cement, Fertilizers and Steel Plant ,etc.

                                         8
b) Crane rails for Ports & Harbours, Factories, Mines, Launch Pad, and
      Shipyards etc.




Parallel Flange Beam

Product Specifications

   •   Channels: 250 mm-400 mm
   •   Welded beams: 350 mm to 3000 mm (fabricated in custom made sizes)
   •   Universal Beams: 203 x 133 to 610 x 229 mm
   •   Universal Columns: 152x152 to 356 x 368 mm
   •   H-Beams as per BIS Code No.IS-12778 are available for sizes up to 900 x
       300 mm

JSPL today rolls 28 different sections and over 100 different variants (unit-
weights) of Structural steel including beams columns and channels conferring to
Indian and International series BS/UB/UC/NPB/WPB/IPE/HE

Applications:-
Refineries,Airports,Flyovers,Metro Rail Projects, Shopping Malls,
Power Plants,Stadiums,Cement & Steel Plants & Industrial Sheds.etc



Medium & Light Structural Mill

Product Specifications

EQUAL ANGLES (ISA)                          100 – 200 mm
CHANNELS (ISMC)                             75 – 300 mm
BEAMS - NPB / IPE                           100 – 300 mm
BEAMS - WPB / HE                            100 – 200 mm
FLATS                                       50 – 300 mm
RAILS                                       30 lb/yd & 24 kg/m.
                                        9
Applications:-
Ship Building, Line Pipe, Automotive, Pressure Vessel, Boilers, Pen Stocks,
General Engineering & Fabrication etc.




Plates & Coils

Product Specifications

        Discrete Plates                             Furnace Normalized
                                                    Plates
        Width 1500 mm - 3500 mm
                                                    Max. Length 13
        Thickness 7 mm - 120 mm                     meters

                                                    Thickness 40mm -
                                                    80mm


        Cut to Length Plates                        Hot Rolled Plates

        Width 1500 mm to 2500                       Width 1500 mm to
        mm                                          2500 mm

        Thickness 7mm – 16 mm                       Thickness 7 mm – 25
                                                    mm
        Length 6000 mm – 12500
        mm                                          Max. Weight 25 MT
                                                    per coil



                                        10
Cut to Length Plates                        Hot Rolled Coils

        Width 1500mm to                             Width 1500 mm to
        3000mm                                      2500 mm

        Thickness 7mm - 16mm                        Thickness 7mm -
                                                    25mm


        Current production and distribution of plates and coils in various
        segments:


        General engineering &                            Railway Wagons
        structural fabrication
                                                         Oil & Gas
        Pressure vessel & boilers                        pipelines

        Bridges & Flyovers                               Shipbuilding

Applications:-
General Engineering, Structural Fabrication, Bridges & Flyover, Shipbuilding,
Boilers & Pressure Vessels, Railways Wagons, Oil & Gas Pipe Lines.etc.



Semi - finished products

Products Size Range Billets: 130 mm, 150 mm, 165 mm, 200 mm, 250 mm
squares.
                                  Length - up to 13 METRES;
                                  Rhomboidity – 5 mm (max)
Blooms: 285 mm x 390 mm and 280 mm x 320 mm rectangle
Beam: 140 mm, 160 mm, 200 mm, 220 mm, 255 mm, 280 mm,
Blanks: 305 mm, 355 mm diameter
                                        11
Rounds: 140 mm, 160 mm, 200 mm, 220 mm, 255 mm, 280 mm, 305 mm, 355
mm
          Diameter rounds

Slabs:

Width – 1500 mm to 2600 mm ;
Thickness – 215 mm, 250 mm & 280 mm ;
Length - 3.0metre to 8 metre Rhomboidity – 5 mm max;
Bulging - 2.5 mm max;
Camber – 2 mm per Metre;
Normal cast surface

Applications:-

Beams such as H-Type, I-Type, Box Sections are used mostly in Large support
column, and Beams for manufacturing & Process Plant, Airports, High Rise,
Buildings, Power Plants, Stadiums, Flyovers, Forging Industry, Rolling Units and
Seamless Pipe Manufacturers in India as well as International market of Europe,
South-East Asia, West-Asia and Middle East etc.



Wire rods

Product Specification:-

   •     Plain Rod : 5.2, 5.5 – 22 mm (in 0.5 mm increments)
   •     Coil weight : 2.48 ton
   •     Coild Outside Dia : 1250 mm
   •     Coil Inside Dia : 850 mm


Dimensional Tolerance

   Size (mm)            Tolerance (mm)              Maximum Ovality (mm)
   5.5 – 22.0              +/- 0.10                            0.12
                                         12
Grades
Low Carbon Grades: SAE 1006/1008/1010/1012/1015/1018/1020,

CAQ Medium Carbon Grades: SAE1030/1035/1038/1040/1541/EN8D

High Carbon: HC36/40, HC41/45, HC51/55, HC56/60, HC61/65, HC66/70, Tb68,
HC71/75,
           HC76/80, HC81/85, PSC116, SWR52A, SWR62A, SWR82A

Cold Heading Quality: SAE1010/1015/1018/1020, SAE10B21, SAE15B25,
SAE15B41,
                   19MnB4

Electrode Quality Grades: EQ (IS2879), JSPL Weld (MIG), EM12K

Free Cutting Grades: SAE 12L14, EN 1A, EN 8M, EN 15AM

Ball Bearing Grades: EN31, SAE52100

Alloy Grades: 16MnCr5, 20MnCr5, SCM 415H, SCM 420H, SAE8620, SAE4135,
SAE4140

Applications:-
Fasteners, Bolt, Rivets & Screw, General Purpose Wires, Nails, Electrode Wires,
Industrial Wires, Agricultural Wires, Chains & Upholstery Wires, Tyre Bead &
Hose reinforcement Wires, Pre-Stressed Concrete Strands Wires, Spring Wires,
Wire Ropes etc.



TMT Bars
Sizes (in mm) – 8,10,12,16,20,25,28, 32, 36, 40

Chemical Properties         IS 1786 Fe 500D       JSPL 500D (Typical Values)*%

Carbon (max.)                          0.25                      0.25%

                                        13
Sulphur (max.)                           0.04                      0.035%
Phosphorous (max.)                       0.04                      0.035%
S+P (max.)                               0.075                     0.07%
Carbon Equivalent (max.)                  0.42                     0.42

Mechanical Properties         IS 1786 Fe 500D        JSPL 500D (Typical Values)

Yield Stress-YS (N/MM2) (min.)           500                        540
Elongation (min.)                        16                          18
Ultimate Tensile Stress (UTS)
(N/MM2) (min.)                           565                        600

Applications:-
They are ideal for high rises, dams, bridges, individual houses and any critical
structures where high yield strength is required without compromising on the
elongation properties. They are used as wide spread construction purpose.


Ferro Chrome


Specifications

Characteristic            Requirement
% Chromium            :   60 to 66
% Carbon              :   6 to 8
% Silicon             :   4 Max.
% Sulphur             :   0.05 Max.
%Phosphorous          :   0.05 Max.
Size                  :   10 - 150 mm



Applications:-
In the production of stainless steel. used in specialist applications such as
engineering steels where a high Cr to Fe ratio and minimum levels of other
elements such as sulphur, phosphorus and titanium are important and production
                                          14
of finished metals takes place in small electric arc furnaces compared to large
scale blast furnaces.




High Carbon Silico Manganese


Specifications of High Carbon Silico Manganese (SiMn)

Characteristic Requirement
% Manganese : 60 % min.
% Silicon      : 15 % min.
% Carbon       : 2 % max.
% Iron         : 22 % min.
%Phosphorous : 0.35 % Max.
                 0.025 %
% Sulphur      :
                 Max.
Size           : 10 - 80 mm
                 (± 10 %)


Sponge Iron


Specifications
                 Characteristic Requirement
                 % Non-
                                : 1.0 Max.
                 magnetic
                 % Metallic Fe : 81 Min.
                 % Total Fe     : 91 Min.
                 Metallization : 88 Min.
                 %Phosphorous : 0.07 Max.
                 % Sulphur      : 0.07%
                 % Carbon       : 0.3 Max.
                                         15
% SiO2+
                               : 5 Max.
                 Al2O3
                 Size          : A-grade lumps 3-20 mm (-3 mm 5%
                                 Max.)
                                 A-grade fines 0-6 mm (+6 mm 5%
                                 Max.)




Applications


    a) Sponge Iron is one of the most important and the basic raw materials
       required for the production of various steel/iron based products like
       TMT bars, D.I Pipes etc.
    b) Sponge Iron is a part–substitute for steel scrap used for
       manufacturing steel by electrical arc furnaces and induction furnaces.
    c) Steel melting scrap is primarily required for using as a feed material
       in all mini steel plant that use this scrap for melting in electric arc
       furnace/induction furnace to manufacture steel.
    d) Sponge Iron is also good suitable material for using as a coolant in
       LD converters of the Integrated Steel Plants.




                                          16
Current Product Portfolio and Position
            in the Market

Range of products which is being offered by the Jindal Steel & Power Limited to
its market is mentioned below.




                                       17
JSPL


Finished Goods                                Semi-Finished


     1. Beam                                 1. Beam Blank
     2. Channel                              2. Bloom
     3. Column                               3. Billet
     4. Rail                                 4. Round
     5. Wire Rode                             5. Slab
     6. Plate                                6. Sponge Iron
     7. Coil
     8. TMT
     9. Angle
     10. Ferro Chrome
     11. Silico Manganese




 Players in Market for Steel Production


1.   Steel Authority of India (SAIL)
2.   TATA Steel
3.   ESSAR
4.   Jindal Steel & Power Limited (JSPL)
5.   Bhushan Steel
6.   JSW
7.   RINL
8.   SJK
                                     18
Marketing of Jindal steel &
Power Limited (JSPL) products.




              19
Objectives of the project



In Jindal Steel Plant there is various section of marketing department. Since I have
chosen “Marketing Strategies for the secondary products at BSP”, my main
objectives are:


1.    Market study of products of JSPL.

2.    To know what JSPL products is why it is necessary to sell the JSPL
      products.
3.    To know the pricing of JSPL products.
4.    Ensuring timely dispatch of material products, scrap etc. to the potential
      customers.
5.    To know the use of JSPL product.
6.    To know the others terms and conditions for marketing of JSPL products.




                                         20
Sources of data collection


                          Collection of Data:

1. Primary Data:

        1. Data collected from Database of the company;
        2. References




2. Secondary Data:

  1. Discussions with managers
  2. Referring newspaper, journals and magazines
  3. Information collected from Internet




                                     21
Reports of data collection and
                                analysis
Data Collection:-
In addition to the intrinsic sampling error, the actual data collection process will
introduce additional errors. These errors are called non-sampling errors. Some non-
sampling errors may be intentional on the part of the interviewer, who may
introduce a bias by leading the respondent to provide a certain response. The
interviewer also may introduce unintentional errors, for example, due to not having
a clear understanding of the interview process or due to fatigue.
Respondents also may introduce errors. A respondent may introduce intentional
errors by lying or simply by not responding to a question. A respondent may
introduce unintentional errors by not understanding the question, guessing, not
paying close attention, and being fatigued or distracted.
Such non-sampling errors can be reduced through quality control techniques.


Data Analysis - Preliminary Steps:-

Before analysis can be performed, raw data must be transformed into the right
format. First, it must be edited so that errors can be corrected or omitted. The data
must then be coded; this procedure converts the edited raw data into numbers or
symbols. A codebook is created to document how the data was coded. Finally, the
data is tabulated to count the number of samples falling into various categories.
Simple tabulations count the occurrences of each variable independently of the
other variables. Cross tabulations, also known as contingency tables or cross tabs,
treats two or more variables simultaneously. However, since the variables are in a
two-dimensional table, cross tabbing more than two variables is difficult to
visualize since more than two dimensions would be required. Cross tabulation can
be performed for nominal and ordinal variables.

Cross tabulation is the most commonly utilized data analysis method in marketing
research. Many studies take the analysis no further than cross tabulation. This
technique divides the sample into sub-groups to show how the dependent variable
varies from one subgroup to another. A third variable can be introduced to uncover
a relationship that initially was not evident.
                                          22
Annual Production capacity of steel
                            companies:-




Sl.NO              Company Name         Annual Production
                                        capacity in metric Tonne
                                        Per Year

  1     Steel Authority of India        26

  2     TATA Steel                      23.3

  3     ESSAR                           14

  4     JSW                             10

  5     Jindal steel and power          3

  6     RINL                            2.820

  7     Bhusan Steel                    2.3




                                   23
SALES FOR 2010-2011 & 2011-2012 Of Kolkata Marketing Office
MONTH     YEAR     RUBM     PLATE    COIL          TMT      MLSM       WR     SEMIS   TOTAL
 APRL    2009-10    2229     3677      975             0        0       0        0      6881
         2010-11    1,581    2,986    2,282          565        0     1,135      0      8549
         2011-12    3,158    3,733     375           472      496     3,554     22     11810
 MAY     2009-10    4,702    4,000    4,078            0        0       0        0     12780
         2010-11    1,460    5,054     779           522        0      396       0      8211
         2011-12    6,103    3,987    1,533         1,098     722     3,648      0     17091
JUNE     2009-10    3,617    6,439    1,997            0        0       0        0     12053
         2010-11    1,874    5,310    1,212          280        0     1,431      0     10107
         2011-12    4,838    5,766    1,267         1,442     813     1,658      0     15784
JULY     2009-10    4,314    5,190    2,973            0        0       0        0     12477
         2010-11    2,647    5,459    2,346          418        0     4,219      0     15089
         2011-12    6,244    5,948     187           665     1,643    1,704      0     16391
 AUG     2009-10    5,753    6,343     345             0        0       0        0     12441
         2010-11    2,225    3,771    1,182          723        0     5,836      0     13737
         2011-12    4,322    4,152     644          1,817     768     4,431      0     16134
 SEP     2009-10    4,456    4,451    3,150            0        0       0        0     12057
         2010-11    2,445    4,235    1,677          485        0      747     281      9870
         2011-12    5,839    5,778     520          1,347    1,163    2,718      0     17365
 Oct     2009-10    2,303    6,572    1,643            0        0       0        0     10518
         2010-11    4,416    1,840    2,535          440        0     3,900      0     13131
         2011-12    3,265    3,691     205           948      672     1,753      0     10534
 Nov     2009-10    1,538    5,120     942             0        0       0        0      7600
         2010-11    4,697    5,889    1,487         1,857      76     3,095      0     17101
         2011-12    4,113    6,266      21          1,931    1,207    4,488      0     18026
 DEC     2009-10    2,646    8,040    3,561            0        0       0        0     14247
         2010-11    4,580    5,454    5,380           26        0     1,859      0     17299
         2011-12    5,461    6,096       0          2,829     780     3,829      0     18995
 JAN     2009-10    1,060    5,776       0             0        0       0        0      6836
         2010-11    3,774    4,469     602           185        0     5,767      0     14797
         2011-12    4,734    8,476     697          3,365    1,021    2,007      0     20300
 FEB     2009-10    2,785    5,346    4,679            0        0       0        0     12810
         2010-11    5,393    6,156    1,141         1,089     566     2,491      0     16836
         2011-12    3,278   12,755     524          8,101    2,919    1,242      0     28819
 MAR     2009-10    3,692    6,067   10,969            0        0       0        0     20728
         2010-11    6,417    7,358     932            68      512     3,222     21     18530
         2011-12    3,961    4,991    1,269         6,892    3,441    3,692     49     24295
GRAND    2009-10   39,095   67,021   35,312            0        0       0        0    1,41,428
TOTAL    2010-11   41,509   57,981   21,555         6,658    1,154   34,098    302    1,63,257
         2011-12   55,316   71,639    7,242        30,907   15,645   34,724     71    2,15,544

                                              24
Findings and observations

Enterprises always have a clear view of the market in which they act: without a
strong knowledge of the markets, they can’t face their competitors and in a short
time they could lose market share, beginning a decline phase. For this purpose the
knowledge of the market assumes a strategic role since each step in any direction
could be done only with a previous research on market players, products and
features of their own environment.




                                        25
JSPL’s position in major steel producers in
                                     India


Sl.NO               Company Name                  Annual Production capacity in
                                                     metric Tonne Per Year

   1            Steel Authority of India                          26

   2                  TATA Steel                                 23.3

   3                     ESSAR                                    14

   4                      JSW                                     10

   5         Jindal steel and power                               3

   6                      RINL                                  2.820

   7                  Bhusan steel                                2.3




There are so many competitors in market but among few top ranking steel
companies which is mentioned above in table with their annual production capacity
show where Jindal Steel & Power Limited (JSPL) stands. Jindal Steel and Power
Limited (JSPL) is one of India's major steel producers with a significant presence
in sectors like Mining, Power Generation and Infrastructure. With an annual
turnover of over US$ 3.5 billion, JSPL is a part of the US$ 15 billion diversified O.
P. Jindal Group and is consistently tapping new opportunities by increasing
production capacity, diversifying investments, and leveraging its core capabilities
to venture into new businesses. The company has committed investments
exceeding US$ 30 billion in the future and has several business initiatives running
simultaneously across continents.


                                           26
Recommendations
Steel Industry has an important role to play in the development
Of any economy. The sector’s sustained growth, therefore, is one of the
Important prerequisites for attaining the level of GDP growth envisaged in the
11th Plan. The sectors growth during the 11th Plan, however, is going to be
Largely driven by market forces in a deregulated economic environment.

While the industry’s future prospects may be determined by
Market forces, the Government will continue to play a pro-active role
Especially in areas where the actual achievements fall short of expectations.
At the same time there is also a need to exploit the industry’s growth potential
Fully. The on-going processes of global relocation and world-wide restructuring
have clearly shown that the focus of the industry will gradually shift to those
Countries which have raw materials, low cost labour and technical manpower,
High potential of technology absorption and a rapidly growing domestic
Market as well as proximity to other growing markets. India has the potential
To emerge as a global player during the Eleventh Plan period, if the inherent
Advantages like availability of quality iron ore, cheap labour, and technical
Manpower and growing domestic demand are leveraged properly. Its
Capability has already been demonstrated in the last decade and a half when
It improved its position from the 11th place in 1991 to become the 7th largest
Producer of steel globally in 2005. As the 11th Plan period is going to be
Crucial for not only maintaining but also improving the overall momentum of
Growth in this sector and this for a conducive policy environment.

Few factor to be considered from my opinion to lead with above
mentioned steel manufacturing companies are follow:-

   1. RELATED TO PRICING :-
      JSPL should look after his pricing factor. It is seen that pricing is one of the
      important key factor in field of marketing of product is manufactured. JSPL
      should have benchmark with government pricing factor because most of
      customers look for lower pricing during purchasing .This is the reason that
      customers make enquiry about pricing first of all from all steel
      manufacturing company, then they compare the price ,when they find that

                                          27
after seeing the quotation they discuss about other price to the sells persons
   which is termed as negotiation .


2. RELATED TO KEY CUSTOMERS:-
   According the position in terms of productivity mentioned above JSPL
   should increase his productivity capacity, which will help sells person to
   keep on his promises with the customers .It is seen that when demand is high
   nut productivity is low, his makes bad impact on the company. JSPL should
   focus on the expansion plan.

3. THE SEVEN C S SHOULD BE FOLLOWED.
            I.   Consistent Quality
           II.   Committed Delivery
          III.   Customized Products
         IV.     Competitive Prices
           V.    Complaint Settlement
         VI.     Contemporary Products
         VII.    Culture of Customer Services
4. The company should maintain good relationship with dealers.

5. The company should provide some more margins to dealers because if it
   happens then the dealers will be initiated to sell more and motivated.


6. There should be more promotional awareness.


7. There should be maintaining a gap between dealers in the same region.


8. While introducing product JSPL should use more innovative marketing
   campaigns.




                                        28
Conclusion


At last it is concluded that the company as a whole is a well branded company. The
goodwill of the company is good. As one of the India’s most valuable and
respected corporations, JSPL is widely perceived to be dedicatedly nation –
oriented .Chairman Mr. Naveen Jindal call this source of inspiration “ a
commitment beyond the market ”.In his own words : “JSPL believes that its
aspiration to crest enduring value for the nation provides the motives force to
sustain growing shareholders value. JSPL practices this philosophy by not only
driving each of its businesses towards international competitiveness but by also
consciously contributing to enhancing the competitiveness of the larger value chain
of which it is a part.’’



JSPL employs or 125000 people at more than nine locations across India. The
company continuously endeavors to enhance its wealth generating capabilities in a
globalization, fulfill the aspiration of its defence and non-defence. This over-
arching vision of the company is expressively captured in its position.

At the onset I would like to thank all the associate authorities who have helped me
out in this project a successful completion at the end.




                                         29
Bibliographies


Websites:-
 o   www.jindalsteelpower.com
 o   www.sail.com
 o   www.tatasteel.com
 o   www.essarsteel.com
 o   www.steel.nic.in
 o   www.bhushansteel.com
 o   www.wikipedia.com
 o   www.economywatch.com




                         30
Organization Structure


At present there are 24 levels in Jindal Steel & Power Ltd:-


  1. E.V.C & M.D
  2. V.C & CEO
  3. Deputy M.D
  4. Executive Director/Directors
  5. President
  6. Executive Vice President
  7. Senior Vice President
  8. Vice President
  9. Assistant Vice President
  10.Senior General Manager
  11.General Manager
  12.Senior Deputy General Manager
  13.Deputy General Manager
  14.Assistant General Manager
  15.Senior Manager
  16.Manager
  17.Deputy Manager

                                     31
18.Assistant Manager
19.Executive
20. Management Trainee
21.Junior Executive Engineer/Overman
22.Officers Foreman/Senior Chemist/Trainee Engineers
23.Senior Assistant Foreman/Chemist/Senior Supervisor
24.Assistant Foreman/Supervisor




                                  32
Leadership style of Top Management




                33
Decision making style

1
Identify
 Proble
   m




           2
           Develop        3 Allocate     6 Select
            Decisio       Weights to      Alternativ
               n            Criteria          e
            Criteria
                                          7
                                         Implement
                                          Alternativ
           4 Develop      5 Analyze           e
            Alternative    Alternative
                 s              s
                                         8Evaluat
                                             e
                                         Results

                          34
Quality and nature of teamwork



Quality and nature of Teamwork:-


1. Clear objectives and agreed goals

2. Openness & confrontation

3. Support & Trust

4. Co-operation & Conflict

5. Sound Procedures

6. Appropriate leadership

7. Regular review

8. Individual development

9. Sound inters group relations.




                                       35
Organizational culture


Organization Culture is an idea in the field of Organizational studies and
Management which describes the psychological, attitude, experiences,
beliefs and values (Personal and cultural values) of an organization. It has
been defined as “the specific collection of values and norms that are shared
by the people and groups in an organization that control the way they
interact with each other and with stakeholders outside the organization.

The definition continues to explain organizational values, also known as
“beliefs and idea about what kind if goals members of an organization
should pursue and idea about appropriate kinds or standard of behaviour
organizational member should

Use to achieve the goal. From organizational value develop organizational
norms, guidelines, or exceptions that prescribe appropriate kind of
behaviour of organizational member toward one another.




Organizational culture and corporate culture are often used
interchangeably but it is a mistake to state that they are different concepts.
All corporations are also organizations but not all organization is

                                   36
corporation. Organization includes religion institution, on-for-profit groups,
      and government agencies. There is even Canadian criminal code definition
      of :organized Crime” as meaning a group comprised of three or more
      person which has ,as one of its primary activities or purposes, the
      commission of serious offences which likely result in financial gain.”
      Corporations are organizations and there are legal entities. Corporate
      Culture is the total sum of the values, customs, traditions, and meaning
      that make a company unique. Corporate culture is often called “the
      character of an organization”, since it embodies the vision of the company’s
      founder. The value of a corporate culture influences the ethical standard
      within a corporation, as well as managerial behaviour.

There are mainly two type of culture:-

          1) Strong Culture
          2) Weak Culture
Strong culture is said to exist where staff respond to stimulus because of their
alignment to organizational values. In such environments, strong cultures helps
firm operate like well-oiled machine, cruising along with outstanding execution
and perhaps minor tweaking of existing procedures here and there




Conversely there is Weak Culture where there is little alignment with
organizational values and control must be exercised through extensive
procedures and bureaucracy .Where culture is strong – people do things because


                                         37
they believe it is the right thing to do –there is a risk of another phenomenon,
Groupthink




Organization with their cultures are written below:-

         1) Jindal Steel & Power is committed towards total satisfaction of
             customers and others stakeholders and achieving business
             excellence.
         2) We at Jindal Steel & Power Limited will work for implementation of
             Total Productive Maintenance (TPM) at all spheres of our activities.
         3) Jindal Steel & Power Ltd., Raigarh, is committed to work for effective
             utilization of all types of energy.
         4) Jindal Steel & Power Limited is committed to establishing a safe work
             culture



Vision, Mission, Values, Goals & Strategies of J.S.P.L:-



Vision



“To be a globally admired organisation that enhances the quality of life of all
stakeholders through sustainable industrial and business development”.

                                           38
Mission



We aspire to achieve business excellence through:

• The spirit of entrepreneurship and innovation

•Optimum utilisation of resources

•Sustainable environment friendly procedures and practices

• The highest ethics and standards

•Hiring, developing and retaining the best people

•Maximising returns to stakeholders

•Positive impact on the communities we touch.




Values



•Passion for People

•Business Excellence

•Integrity, Ownership and Sense of Belonging


                                       39
•Sustainable Development




GOALS:-

•Long Term Goals:



   Achieving 20 M T steel capacity by 2015.

   Achieving 1800 M W Power by 2010.




To fulfil this organization is setting up 6 MT steel plant at Angul,5 MT PA steel
plant at Jharkhand,2 MT steel plant at Bolivia & expansion of the existing steel
plant at Raigarh from 2.0 MTA to 6 MT PA.




•The Key Strategic Goals are




:-1.Reduction in cost without compromising product quality.

2.Meet the satisfaction of customers & widen market base through emphasis on
special steel.



                                         40
3. Adhering to environmental statutory norms, conservation of resources & waste
management.




•S.M.A.R.T Goals of J.S.P.L :-

S– Specific

M– Measurable

A– Aggressive

R– Realistic

T– Time Period




STRATEGIES [ H.R ]:-

   1) Practices for gathering & understanding the developments/trends inthe
      external environment, relevant to the formulation of H.Rstrategy
   2) Practices for understanding the internal performance levels, skillsets &
      competencies available etc. to develop strategies & plans to meet the
      organisational objectives.
   3) How does the organisation develop & refine its H.R strategy & what are the
      key inputs considered? Taking inputs from various sources like consultants,
      other organisations, sister concerns, H.R Policies & inputs from peers &then
                                        41
the H.R team meets to develop & refine policies that will helping setting up
   our strategies for the future.
4) The organization structure, policies & people processes supporting the
   achievement of the strategic objectives.
5) Defining the required outcomes & corresponding performance measures
   with targets & comparisons with yearly defined goals




                                     42
Major strengths/Weaknesses
SWOT Analysis of the Organization:-

Strengths:-

        1) Availability of the iron ore
        2) Low labour wage rate
        3) Abundance of quality manpower
        4) Mature Production base
Weaknesses:-

  1) Unscientific Mining
  2) Coking coal import dependence
  3) Low R & D Investment
Opportunities:-

  1) Unexplored rural market
  2) Growing domestic demand
  3) Exports
  4) Consolidation
Threats:-
  1) China becoming net explorer
  2) Protectionism in the west
  3) Dumping by competitors
  4) Global economic slowdown
                                          43

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Sip report on marketing of Jindal Steel & Power

  • 1. A Project Report on Marketing Of Jindal Steel & Power Limited Submitted to The Indian Institute of Planning & Management Submitted by:- Bishnu Shankar Singh Batch-SRPM-E-T3 Session: SS-211-13(ISBE-E) Mob: 9007513568 1
  • 2. Acknowledgement Apart from my efforts, the success of this project depends largely on the encouragement and guidance of many others. I take this opportunity to express my gratitude to the people without whom this project would not have been a success. I wish to express my gratitude towards Mr. Praveen Kumar, GM (HR Group), Mr.Kaushik Basu, Sr.DGM (Marketing) / Regional Manager, Mr Pradip Jaiswal, Deputy Manager (Marketing) and Mr Prabhav Singh, Asst.Manager (Marketing) for providing me with an opportunity to pursue an internship at JSPL. I would like to acknowledge the efforts and support of all employee of Kolkata office (Marketing) for her guidance and support as my guide at JSPL. He was extremely cooperative and willing to share his valuable experiences with me and helping me understand the Marketing at JSPL. I am obliged to the managers who head the Stockyards (EAST, Kolkata) departments for their cooperation during the internship. Without them I would not have been able to understand the supply or delivery operation at JSPL. Bishnu Shankar Singh 2
  • 3. Executive Summary It was a great opportunity to do this project for Jindal Steel& Power Ltd, sales and marketing department, Kolkata. The basic objective of the project is how product is marketed at JSPL. Moreover, to know the current market of JSPL and its competitors. It was important to know the opinion of the end users about the quality of the product and usage. Keeping the above objective in mind, every effort was made to reach to the factual position at the ground level and was tried hard to figure out the constraints. The primary data collected thereby was of quality and has thrown up some revealing facts. Detailed analysis of the raw data depicted the trend prevailing in the market about its market share and other segments of the marketing which are of immense value. In this era of brand consciousness It should also try to provide effective discount rate and different programs to attract more customers as well as retain in the present customers .Other vital things are maintaining good customer relationship by promotional schemes, raising the credit limit that is being offered to most of the companies. In fact, the brand of the group is known for high degree of trust, loyalty, worthy price and dependability. JSPL are known by their brand and their Endeavour is for carving a niche in whatever business they are in. JSPL have maintained high standards in addressing customer grievances and I‘m sure that the outcome of this study will be taken in the right perspective and hope it will act as a tool for improving the quality of products and services. 3
  • 4. Content SL.NO Particular PAGE NO Part I: Essential Company Information: 1 - 14 i. Company Product-Market scope ii. Current Product Portfolio and Position in the Market iii. Competitive scenario-Present and potential Part II: The Content 15 - 26 i. Define the live problem or topic of the project working on ii. Objective of the topic or the study iii. Sources of data collection iv. Report of Data Collection and Analysis v. Findings and Observations vi. Recommendations vii. Conclusion viii. Bibliography Part III: Learning from the Internship: 27 - 39 i. Organization Structure ii. Leadership style of Top Management iii. Decision making styles iv. Quality and nature of teamwork v. Organizational culture vi. Major strengths/Weaknesses 4
  • 5. Ess e n t i a l C o m p a n y I n f o r m a t i o n Shri O.PJindal was the Chairman of the Jindal Organization; He established a successful business enterprise Jindal Steel and Power under the flagship of the Jindal Organization, of which he was the chairman. In November 2004, Jindal was awarded the prestigious "Life Time Achievement Award" for his outstanding contribution to the Indian Steel Industry by the Bengal Chamber of Commerce and Industry. According to the latest Forbes' List, he was Late Shri O .P Jindal ranked 13th amongst the richest Indians and placed 548th amongst the richest persons of the world. Mr. Naveen Jindal is the Chairman and Managing Director of Jindal Steel & Power Limited (JSPL) which is one of the most efficiently managed steel companies in the world. The company is a part of the about US$ 15 Billion O.PJindal Group. The company has the world’s largest coal-based sponge iron capacity and has established a Rail & Universal Beam Mill, which is manufacturing the world’s longest 121 meter rails and parallel flange beams &columns in large sizes for the first time in India. Mr. Naveen Jindal 5
  • 6. ORGANISATIONAL GUIDE INFORMATION Company: - Jindal Steel & Power Ltd. (JSPL) Web Site: - www.jindalsteelpower.com Human Resource Department:- Name : Mr. Praveen Kumar Designation : General Manager (Group HR) Marketing Office (Kolkata):- 01.Name : Mr.Kaushik Basu Designation : Sr.Deputy General Manager (Sr.DGM) 02.Name : Pradip Jaiswal Designation : Deputy Manager-Marketing 03.Name : Prabhav Singh Designation : Asst. Manager-Marketing 6
  • 7. Hierarchy of jspl at Kolkata office 7
  • 8. Company Product-Market scope TYPES OF PRODUCTS marketed:- 1. Rails 2. Parallel Flange Beams 3. Medium & Light Structural Mill 4. Plates & Coils 5. Semi-Finished Products 6. Wire Rods 7. TMT Bars 8. Power 9. Ferro Chrome 10. Silico Manganese 11. Sponge Iron Rails Long Rails from JSPL • Normal grade typified by 710 N/mm2; Minimum UTS • Wear Resistance Grade typified by 880 N/mm² minimum UTS to 1080 N/mm² UTS • Crane Rails: CR 80, CR 100 sections • Track Rails: UIC 54, UIC 60 and IRS 52 sections: Up to 121 m • Provides 240/484 metre Flash Butt Welded Rails JSPL is also a preferred supplier for Crane Rails which find widespread usage in EOT cranes as well as for Gantry Crane operations. Applications:- a) Rail track for High speed Trains, Sliding of Power Plants , Refineries, Cement, Fertilizers and Steel Plant ,etc. 8
  • 9. b) Crane rails for Ports & Harbours, Factories, Mines, Launch Pad, and Shipyards etc. Parallel Flange Beam Product Specifications • Channels: 250 mm-400 mm • Welded beams: 350 mm to 3000 mm (fabricated in custom made sizes) • Universal Beams: 203 x 133 to 610 x 229 mm • Universal Columns: 152x152 to 356 x 368 mm • H-Beams as per BIS Code No.IS-12778 are available for sizes up to 900 x 300 mm JSPL today rolls 28 different sections and over 100 different variants (unit- weights) of Structural steel including beams columns and channels conferring to Indian and International series BS/UB/UC/NPB/WPB/IPE/HE Applications:- Refineries,Airports,Flyovers,Metro Rail Projects, Shopping Malls, Power Plants,Stadiums,Cement & Steel Plants & Industrial Sheds.etc Medium & Light Structural Mill Product Specifications EQUAL ANGLES (ISA) 100 – 200 mm CHANNELS (ISMC) 75 – 300 mm BEAMS - NPB / IPE 100 – 300 mm BEAMS - WPB / HE 100 – 200 mm FLATS 50 – 300 mm RAILS 30 lb/yd & 24 kg/m. 9
  • 10. Applications:- Ship Building, Line Pipe, Automotive, Pressure Vessel, Boilers, Pen Stocks, General Engineering & Fabrication etc. Plates & Coils Product Specifications Discrete Plates Furnace Normalized Plates Width 1500 mm - 3500 mm Max. Length 13 Thickness 7 mm - 120 mm meters Thickness 40mm - 80mm Cut to Length Plates Hot Rolled Plates Width 1500 mm to 2500 Width 1500 mm to mm 2500 mm Thickness 7mm – 16 mm Thickness 7 mm – 25 mm Length 6000 mm – 12500 mm Max. Weight 25 MT per coil 10
  • 11. Cut to Length Plates Hot Rolled Coils Width 1500mm to Width 1500 mm to 3000mm 2500 mm Thickness 7mm - 16mm Thickness 7mm - 25mm Current production and distribution of plates and coils in various segments: General engineering & Railway Wagons structural fabrication Oil & Gas Pressure vessel & boilers pipelines Bridges & Flyovers Shipbuilding Applications:- General Engineering, Structural Fabrication, Bridges & Flyover, Shipbuilding, Boilers & Pressure Vessels, Railways Wagons, Oil & Gas Pipe Lines.etc. Semi - finished products Products Size Range Billets: 130 mm, 150 mm, 165 mm, 200 mm, 250 mm squares. Length - up to 13 METRES; Rhomboidity – 5 mm (max) Blooms: 285 mm x 390 mm and 280 mm x 320 mm rectangle Beam: 140 mm, 160 mm, 200 mm, 220 mm, 255 mm, 280 mm, Blanks: 305 mm, 355 mm diameter 11
  • 12. Rounds: 140 mm, 160 mm, 200 mm, 220 mm, 255 mm, 280 mm, 305 mm, 355 mm Diameter rounds Slabs: Width – 1500 mm to 2600 mm ; Thickness – 215 mm, 250 mm & 280 mm ; Length - 3.0metre to 8 metre Rhomboidity – 5 mm max; Bulging - 2.5 mm max; Camber – 2 mm per Metre; Normal cast surface Applications:- Beams such as H-Type, I-Type, Box Sections are used mostly in Large support column, and Beams for manufacturing & Process Plant, Airports, High Rise, Buildings, Power Plants, Stadiums, Flyovers, Forging Industry, Rolling Units and Seamless Pipe Manufacturers in India as well as International market of Europe, South-East Asia, West-Asia and Middle East etc. Wire rods Product Specification:- • Plain Rod : 5.2, 5.5 – 22 mm (in 0.5 mm increments) • Coil weight : 2.48 ton • Coild Outside Dia : 1250 mm • Coil Inside Dia : 850 mm Dimensional Tolerance Size (mm) Tolerance (mm) Maximum Ovality (mm) 5.5 – 22.0 +/- 0.10 0.12 12
  • 13. Grades Low Carbon Grades: SAE 1006/1008/1010/1012/1015/1018/1020, CAQ Medium Carbon Grades: SAE1030/1035/1038/1040/1541/EN8D High Carbon: HC36/40, HC41/45, HC51/55, HC56/60, HC61/65, HC66/70, Tb68, HC71/75, HC76/80, HC81/85, PSC116, SWR52A, SWR62A, SWR82A Cold Heading Quality: SAE1010/1015/1018/1020, SAE10B21, SAE15B25, SAE15B41, 19MnB4 Electrode Quality Grades: EQ (IS2879), JSPL Weld (MIG), EM12K Free Cutting Grades: SAE 12L14, EN 1A, EN 8M, EN 15AM Ball Bearing Grades: EN31, SAE52100 Alloy Grades: 16MnCr5, 20MnCr5, SCM 415H, SCM 420H, SAE8620, SAE4135, SAE4140 Applications:- Fasteners, Bolt, Rivets & Screw, General Purpose Wires, Nails, Electrode Wires, Industrial Wires, Agricultural Wires, Chains & Upholstery Wires, Tyre Bead & Hose reinforcement Wires, Pre-Stressed Concrete Strands Wires, Spring Wires, Wire Ropes etc. TMT Bars Sizes (in mm) – 8,10,12,16,20,25,28, 32, 36, 40 Chemical Properties IS 1786 Fe 500D JSPL 500D (Typical Values)*% Carbon (max.) 0.25 0.25% 13
  • 14. Sulphur (max.) 0.04 0.035% Phosphorous (max.) 0.04 0.035% S+P (max.) 0.075 0.07% Carbon Equivalent (max.) 0.42 0.42 Mechanical Properties IS 1786 Fe 500D JSPL 500D (Typical Values) Yield Stress-YS (N/MM2) (min.) 500 540 Elongation (min.) 16 18 Ultimate Tensile Stress (UTS) (N/MM2) (min.) 565 600 Applications:- They are ideal for high rises, dams, bridges, individual houses and any critical structures where high yield strength is required without compromising on the elongation properties. They are used as wide spread construction purpose. Ferro Chrome Specifications Characteristic Requirement % Chromium : 60 to 66 % Carbon : 6 to 8 % Silicon : 4 Max. % Sulphur : 0.05 Max. %Phosphorous : 0.05 Max. Size : 10 - 150 mm Applications:- In the production of stainless steel. used in specialist applications such as engineering steels where a high Cr to Fe ratio and minimum levels of other elements such as sulphur, phosphorus and titanium are important and production 14
  • 15. of finished metals takes place in small electric arc furnaces compared to large scale blast furnaces. High Carbon Silico Manganese Specifications of High Carbon Silico Manganese (SiMn) Characteristic Requirement % Manganese : 60 % min. % Silicon : 15 % min. % Carbon : 2 % max. % Iron : 22 % min. %Phosphorous : 0.35 % Max. 0.025 % % Sulphur : Max. Size : 10 - 80 mm (± 10 %) Sponge Iron Specifications Characteristic Requirement % Non- : 1.0 Max. magnetic % Metallic Fe : 81 Min. % Total Fe : 91 Min. Metallization : 88 Min. %Phosphorous : 0.07 Max. % Sulphur : 0.07% % Carbon : 0.3 Max. 15
  • 16. % SiO2+ : 5 Max. Al2O3 Size : A-grade lumps 3-20 mm (-3 mm 5% Max.) A-grade fines 0-6 mm (+6 mm 5% Max.) Applications a) Sponge Iron is one of the most important and the basic raw materials required for the production of various steel/iron based products like TMT bars, D.I Pipes etc. b) Sponge Iron is a part–substitute for steel scrap used for manufacturing steel by electrical arc furnaces and induction furnaces. c) Steel melting scrap is primarily required for using as a feed material in all mini steel plant that use this scrap for melting in electric arc furnace/induction furnace to manufacture steel. d) Sponge Iron is also good suitable material for using as a coolant in LD converters of the Integrated Steel Plants. 16
  • 17. Current Product Portfolio and Position in the Market Range of products which is being offered by the Jindal Steel & Power Limited to its market is mentioned below. 17
  • 18. JSPL Finished Goods Semi-Finished 1. Beam 1. Beam Blank 2. Channel 2. Bloom 3. Column 3. Billet 4. Rail 4. Round 5. Wire Rode 5. Slab 6. Plate 6. Sponge Iron 7. Coil 8. TMT 9. Angle 10. Ferro Chrome 11. Silico Manganese Players in Market for Steel Production 1. Steel Authority of India (SAIL) 2. TATA Steel 3. ESSAR 4. Jindal Steel & Power Limited (JSPL) 5. Bhushan Steel 6. JSW 7. RINL 8. SJK 18
  • 19. Marketing of Jindal steel & Power Limited (JSPL) products. 19
  • 20. Objectives of the project In Jindal Steel Plant there is various section of marketing department. Since I have chosen “Marketing Strategies for the secondary products at BSP”, my main objectives are: 1. Market study of products of JSPL. 2. To know what JSPL products is why it is necessary to sell the JSPL products. 3. To know the pricing of JSPL products. 4. Ensuring timely dispatch of material products, scrap etc. to the potential customers. 5. To know the use of JSPL product. 6. To know the others terms and conditions for marketing of JSPL products. 20
  • 21. Sources of data collection Collection of Data: 1. Primary Data: 1. Data collected from Database of the company; 2. References 2. Secondary Data: 1. Discussions with managers 2. Referring newspaper, journals and magazines 3. Information collected from Internet 21
  • 22. Reports of data collection and analysis Data Collection:- In addition to the intrinsic sampling error, the actual data collection process will introduce additional errors. These errors are called non-sampling errors. Some non- sampling errors may be intentional on the part of the interviewer, who may introduce a bias by leading the respondent to provide a certain response. The interviewer also may introduce unintentional errors, for example, due to not having a clear understanding of the interview process or due to fatigue. Respondents also may introduce errors. A respondent may introduce intentional errors by lying or simply by not responding to a question. A respondent may introduce unintentional errors by not understanding the question, guessing, not paying close attention, and being fatigued or distracted. Such non-sampling errors can be reduced through quality control techniques. Data Analysis - Preliminary Steps:- Before analysis can be performed, raw data must be transformed into the right format. First, it must be edited so that errors can be corrected or omitted. The data must then be coded; this procedure converts the edited raw data into numbers or symbols. A codebook is created to document how the data was coded. Finally, the data is tabulated to count the number of samples falling into various categories. Simple tabulations count the occurrences of each variable independently of the other variables. Cross tabulations, also known as contingency tables or cross tabs, treats two or more variables simultaneously. However, since the variables are in a two-dimensional table, cross tabbing more than two variables is difficult to visualize since more than two dimensions would be required. Cross tabulation can be performed for nominal and ordinal variables. Cross tabulation is the most commonly utilized data analysis method in marketing research. Many studies take the analysis no further than cross tabulation. This technique divides the sample into sub-groups to show how the dependent variable varies from one subgroup to another. A third variable can be introduced to uncover a relationship that initially was not evident. 22
  • 23. Annual Production capacity of steel companies:- Sl.NO Company Name Annual Production capacity in metric Tonne Per Year 1 Steel Authority of India 26 2 TATA Steel 23.3 3 ESSAR 14 4 JSW 10 5 Jindal steel and power 3 6 RINL 2.820 7 Bhusan Steel 2.3 23
  • 24. SALES FOR 2010-2011 & 2011-2012 Of Kolkata Marketing Office MONTH YEAR RUBM PLATE COIL TMT MLSM WR SEMIS TOTAL APRL 2009-10 2229 3677 975 0 0 0 0 6881 2010-11 1,581 2,986 2,282 565 0 1,135 0 8549 2011-12 3,158 3,733 375 472 496 3,554 22 11810 MAY 2009-10 4,702 4,000 4,078 0 0 0 0 12780 2010-11 1,460 5,054 779 522 0 396 0 8211 2011-12 6,103 3,987 1,533 1,098 722 3,648 0 17091 JUNE 2009-10 3,617 6,439 1,997 0 0 0 0 12053 2010-11 1,874 5,310 1,212 280 0 1,431 0 10107 2011-12 4,838 5,766 1,267 1,442 813 1,658 0 15784 JULY 2009-10 4,314 5,190 2,973 0 0 0 0 12477 2010-11 2,647 5,459 2,346 418 0 4,219 0 15089 2011-12 6,244 5,948 187 665 1,643 1,704 0 16391 AUG 2009-10 5,753 6,343 345 0 0 0 0 12441 2010-11 2,225 3,771 1,182 723 0 5,836 0 13737 2011-12 4,322 4,152 644 1,817 768 4,431 0 16134 SEP 2009-10 4,456 4,451 3,150 0 0 0 0 12057 2010-11 2,445 4,235 1,677 485 0 747 281 9870 2011-12 5,839 5,778 520 1,347 1,163 2,718 0 17365 Oct 2009-10 2,303 6,572 1,643 0 0 0 0 10518 2010-11 4,416 1,840 2,535 440 0 3,900 0 13131 2011-12 3,265 3,691 205 948 672 1,753 0 10534 Nov 2009-10 1,538 5,120 942 0 0 0 0 7600 2010-11 4,697 5,889 1,487 1,857 76 3,095 0 17101 2011-12 4,113 6,266 21 1,931 1,207 4,488 0 18026 DEC 2009-10 2,646 8,040 3,561 0 0 0 0 14247 2010-11 4,580 5,454 5,380 26 0 1,859 0 17299 2011-12 5,461 6,096 0 2,829 780 3,829 0 18995 JAN 2009-10 1,060 5,776 0 0 0 0 0 6836 2010-11 3,774 4,469 602 185 0 5,767 0 14797 2011-12 4,734 8,476 697 3,365 1,021 2,007 0 20300 FEB 2009-10 2,785 5,346 4,679 0 0 0 0 12810 2010-11 5,393 6,156 1,141 1,089 566 2,491 0 16836 2011-12 3,278 12,755 524 8,101 2,919 1,242 0 28819 MAR 2009-10 3,692 6,067 10,969 0 0 0 0 20728 2010-11 6,417 7,358 932 68 512 3,222 21 18530 2011-12 3,961 4,991 1,269 6,892 3,441 3,692 49 24295 GRAND 2009-10 39,095 67,021 35,312 0 0 0 0 1,41,428 TOTAL 2010-11 41,509 57,981 21,555 6,658 1,154 34,098 302 1,63,257 2011-12 55,316 71,639 7,242 30,907 15,645 34,724 71 2,15,544 24
  • 25. Findings and observations Enterprises always have a clear view of the market in which they act: without a strong knowledge of the markets, they can’t face their competitors and in a short time they could lose market share, beginning a decline phase. For this purpose the knowledge of the market assumes a strategic role since each step in any direction could be done only with a previous research on market players, products and features of their own environment. 25
  • 26. JSPL’s position in major steel producers in India Sl.NO Company Name Annual Production capacity in metric Tonne Per Year 1 Steel Authority of India 26 2 TATA Steel 23.3 3 ESSAR 14 4 JSW 10 5 Jindal steel and power 3 6 RINL 2.820 7 Bhusan steel 2.3 There are so many competitors in market but among few top ranking steel companies which is mentioned above in table with their annual production capacity show where Jindal Steel & Power Limited (JSPL) stands. Jindal Steel and Power Limited (JSPL) is one of India's major steel producers with a significant presence in sectors like Mining, Power Generation and Infrastructure. With an annual turnover of over US$ 3.5 billion, JSPL is a part of the US$ 15 billion diversified O. P. Jindal Group and is consistently tapping new opportunities by increasing production capacity, diversifying investments, and leveraging its core capabilities to venture into new businesses. The company has committed investments exceeding US$ 30 billion in the future and has several business initiatives running simultaneously across continents. 26
  • 27. Recommendations Steel Industry has an important role to play in the development Of any economy. The sector’s sustained growth, therefore, is one of the Important prerequisites for attaining the level of GDP growth envisaged in the 11th Plan. The sectors growth during the 11th Plan, however, is going to be Largely driven by market forces in a deregulated economic environment. While the industry’s future prospects may be determined by Market forces, the Government will continue to play a pro-active role Especially in areas where the actual achievements fall short of expectations. At the same time there is also a need to exploit the industry’s growth potential Fully. The on-going processes of global relocation and world-wide restructuring have clearly shown that the focus of the industry will gradually shift to those Countries which have raw materials, low cost labour and technical manpower, High potential of technology absorption and a rapidly growing domestic Market as well as proximity to other growing markets. India has the potential To emerge as a global player during the Eleventh Plan period, if the inherent Advantages like availability of quality iron ore, cheap labour, and technical Manpower and growing domestic demand are leveraged properly. Its Capability has already been demonstrated in the last decade and a half when It improved its position from the 11th place in 1991 to become the 7th largest Producer of steel globally in 2005. As the 11th Plan period is going to be Crucial for not only maintaining but also improving the overall momentum of Growth in this sector and this for a conducive policy environment. Few factor to be considered from my opinion to lead with above mentioned steel manufacturing companies are follow:- 1. RELATED TO PRICING :- JSPL should look after his pricing factor. It is seen that pricing is one of the important key factor in field of marketing of product is manufactured. JSPL should have benchmark with government pricing factor because most of customers look for lower pricing during purchasing .This is the reason that customers make enquiry about pricing first of all from all steel manufacturing company, then they compare the price ,when they find that 27
  • 28. after seeing the quotation they discuss about other price to the sells persons which is termed as negotiation . 2. RELATED TO KEY CUSTOMERS:- According the position in terms of productivity mentioned above JSPL should increase his productivity capacity, which will help sells person to keep on his promises with the customers .It is seen that when demand is high nut productivity is low, his makes bad impact on the company. JSPL should focus on the expansion plan. 3. THE SEVEN C S SHOULD BE FOLLOWED. I. Consistent Quality II. Committed Delivery III. Customized Products IV. Competitive Prices V. Complaint Settlement VI. Contemporary Products VII. Culture of Customer Services 4. The company should maintain good relationship with dealers. 5. The company should provide some more margins to dealers because if it happens then the dealers will be initiated to sell more and motivated. 6. There should be more promotional awareness. 7. There should be maintaining a gap between dealers in the same region. 8. While introducing product JSPL should use more innovative marketing campaigns. 28
  • 29. Conclusion At last it is concluded that the company as a whole is a well branded company. The goodwill of the company is good. As one of the India’s most valuable and respected corporations, JSPL is widely perceived to be dedicatedly nation – oriented .Chairman Mr. Naveen Jindal call this source of inspiration “ a commitment beyond the market ”.In his own words : “JSPL believes that its aspiration to crest enduring value for the nation provides the motives force to sustain growing shareholders value. JSPL practices this philosophy by not only driving each of its businesses towards international competitiveness but by also consciously contributing to enhancing the competitiveness of the larger value chain of which it is a part.’’ JSPL employs or 125000 people at more than nine locations across India. The company continuously endeavors to enhance its wealth generating capabilities in a globalization, fulfill the aspiration of its defence and non-defence. This over- arching vision of the company is expressively captured in its position. At the onset I would like to thank all the associate authorities who have helped me out in this project a successful completion at the end. 29
  • 30. Bibliographies Websites:- o www.jindalsteelpower.com o www.sail.com o www.tatasteel.com o www.essarsteel.com o www.steel.nic.in o www.bhushansteel.com o www.wikipedia.com o www.economywatch.com 30
  • 31. Organization Structure At present there are 24 levels in Jindal Steel & Power Ltd:- 1. E.V.C & M.D 2. V.C & CEO 3. Deputy M.D 4. Executive Director/Directors 5. President 6. Executive Vice President 7. Senior Vice President 8. Vice President 9. Assistant Vice President 10.Senior General Manager 11.General Manager 12.Senior Deputy General Manager 13.Deputy General Manager 14.Assistant General Manager 15.Senior Manager 16.Manager 17.Deputy Manager 31
  • 32. 18.Assistant Manager 19.Executive 20. Management Trainee 21.Junior Executive Engineer/Overman 22.Officers Foreman/Senior Chemist/Trainee Engineers 23.Senior Assistant Foreman/Chemist/Senior Supervisor 24.Assistant Foreman/Supervisor 32
  • 33. Leadership style of Top Management 33
  • 34. Decision making style 1 Identify Proble m 2 Develop 3 Allocate 6 Select Decisio Weights to Alternativ n Criteria e Criteria 7 Implement Alternativ 4 Develop 5 Analyze e Alternative Alternative s s 8Evaluat e Results 34
  • 35. Quality and nature of teamwork Quality and nature of Teamwork:- 1. Clear objectives and agreed goals 2. Openness & confrontation 3. Support & Trust 4. Co-operation & Conflict 5. Sound Procedures 6. Appropriate leadership 7. Regular review 8. Individual development 9. Sound inters group relations. 35
  • 36. Organizational culture Organization Culture is an idea in the field of Organizational studies and Management which describes the psychological, attitude, experiences, beliefs and values (Personal and cultural values) of an organization. It has been defined as “the specific collection of values and norms that are shared by the people and groups in an organization that control the way they interact with each other and with stakeholders outside the organization. The definition continues to explain organizational values, also known as “beliefs and idea about what kind if goals members of an organization should pursue and idea about appropriate kinds or standard of behaviour organizational member should Use to achieve the goal. From organizational value develop organizational norms, guidelines, or exceptions that prescribe appropriate kind of behaviour of organizational member toward one another. Organizational culture and corporate culture are often used interchangeably but it is a mistake to state that they are different concepts. All corporations are also organizations but not all organization is 36
  • 37. corporation. Organization includes religion institution, on-for-profit groups, and government agencies. There is even Canadian criminal code definition of :organized Crime” as meaning a group comprised of three or more person which has ,as one of its primary activities or purposes, the commission of serious offences which likely result in financial gain.” Corporations are organizations and there are legal entities. Corporate Culture is the total sum of the values, customs, traditions, and meaning that make a company unique. Corporate culture is often called “the character of an organization”, since it embodies the vision of the company’s founder. The value of a corporate culture influences the ethical standard within a corporation, as well as managerial behaviour. There are mainly two type of culture:- 1) Strong Culture 2) Weak Culture Strong culture is said to exist where staff respond to stimulus because of their alignment to organizational values. In such environments, strong cultures helps firm operate like well-oiled machine, cruising along with outstanding execution and perhaps minor tweaking of existing procedures here and there Conversely there is Weak Culture where there is little alignment with organizational values and control must be exercised through extensive procedures and bureaucracy .Where culture is strong – people do things because 37
  • 38. they believe it is the right thing to do –there is a risk of another phenomenon, Groupthink Organization with their cultures are written below:- 1) Jindal Steel & Power is committed towards total satisfaction of customers and others stakeholders and achieving business excellence. 2) We at Jindal Steel & Power Limited will work for implementation of Total Productive Maintenance (TPM) at all spheres of our activities. 3) Jindal Steel & Power Ltd., Raigarh, is committed to work for effective utilization of all types of energy. 4) Jindal Steel & Power Limited is committed to establishing a safe work culture Vision, Mission, Values, Goals & Strategies of J.S.P.L:- Vision “To be a globally admired organisation that enhances the quality of life of all stakeholders through sustainable industrial and business development”. 38
  • 39. Mission We aspire to achieve business excellence through: • The spirit of entrepreneurship and innovation •Optimum utilisation of resources •Sustainable environment friendly procedures and practices • The highest ethics and standards •Hiring, developing and retaining the best people •Maximising returns to stakeholders •Positive impact on the communities we touch. Values •Passion for People •Business Excellence •Integrity, Ownership and Sense of Belonging 39
  • 40. •Sustainable Development GOALS:- •Long Term Goals: Achieving 20 M T steel capacity by 2015. Achieving 1800 M W Power by 2010. To fulfil this organization is setting up 6 MT steel plant at Angul,5 MT PA steel plant at Jharkhand,2 MT steel plant at Bolivia & expansion of the existing steel plant at Raigarh from 2.0 MTA to 6 MT PA. •The Key Strategic Goals are :-1.Reduction in cost without compromising product quality. 2.Meet the satisfaction of customers & widen market base through emphasis on special steel. 40
  • 41. 3. Adhering to environmental statutory norms, conservation of resources & waste management. •S.M.A.R.T Goals of J.S.P.L :- S– Specific M– Measurable A– Aggressive R– Realistic T– Time Period STRATEGIES [ H.R ]:- 1) Practices for gathering & understanding the developments/trends inthe external environment, relevant to the formulation of H.Rstrategy 2) Practices for understanding the internal performance levels, skillsets & competencies available etc. to develop strategies & plans to meet the organisational objectives. 3) How does the organisation develop & refine its H.R strategy & what are the key inputs considered? Taking inputs from various sources like consultants, other organisations, sister concerns, H.R Policies & inputs from peers &then 41
  • 42. the H.R team meets to develop & refine policies that will helping setting up our strategies for the future. 4) The organization structure, policies & people processes supporting the achievement of the strategic objectives. 5) Defining the required outcomes & corresponding performance measures with targets & comparisons with yearly defined goals 42
  • 43. Major strengths/Weaknesses SWOT Analysis of the Organization:- Strengths:- 1) Availability of the iron ore 2) Low labour wage rate 3) Abundance of quality manpower 4) Mature Production base Weaknesses:- 1) Unscientific Mining 2) Coking coal import dependence 3) Low R & D Investment Opportunities:- 1) Unexplored rural market 2) Growing domestic demand 3) Exports 4) Consolidation Threats:- 1) China becoming net explorer 2) Protectionism in the west 3) Dumping by competitors 4) Global economic slowdown 43