The document outlines the steps to take to request a refund for a product purchased from Amazon within 30 days of delivery. It states that the customer should go to "Your Orders" on Amazon.com, select the order, and click "Request refund" to start a refund for any unworn, unwashed, or otherwise unused items that are in the same condition as when received. It notes that once approved, it can take 1-5 business days to process the refund and for the money to be credited back to the original payment method.