Anixter European presentation Best Regards, Bill Stankiewicz Vice President and General Manager Shippers Warehouse of Georgia Office: 678-364-3475 Williams@shipperswarehouse.com http://www.linkedin.com/in/billstankiewicz2006 http://www.slideshare.net/BillStankiewicz. http://www.twitter.com/BillStankiewicz Sustainable Consumer Packaged Goods member CPG Branding and Forum Member Please consider the environment before printing this e-mail “Change doesn\'t start on the surface. It\'s generated from consciousness.” Deepak Chopra http://bill-stankiewicz.blogspot.com/2009/07/shippers-warehouse-in-top-70-food.html http://ask.depaul.edu/Students/MentoringandAdvice/ASK_Away_Archive.asp

1. What Hi Tech Solutions Shippers
and Customers expect from 3PL
Serafina Valente
Anixter - EMEA Freight Manager
Eyefortransport European Technology Forum
26th Sept 2007

2. Anixter - Who are we?
• Distribution Company- 350,000 telecom
products across the world
• Employ over 5,000 people
• $900M in Inventory
• 220 warehouses worldwide.
• Locations in 247 cities- in 49 countries
across the globe

3. Why Supply Chain visibility is important
to us
• We are shipping inbound and outbound goods across
the world using a variety of forwarders and methods
of transport
• Regular Customs inspections require fast and accurate
shipping documentation
• Our customers demand fast and accurate visibility of
their orders
• Transportation Costs have major impact on our
distribution process

4. Why visibility is important to shippers
and customers
• Enables Track and Trace
• Freight Costs Visibility
• Speeds up deliveries and Productivity
• Improves Consolidations and therefore freight costs
reductions
• Reduces unplanned costs (Demurrage)
• KPI Reporting
• Finally IMPROVE SERVICE TO CUSTOMERS

5. We, as added value
suppliers and
customers, want more
visibility on our orders

6. Top Areas of Concern for Global Supply Chain
Immaturity of logistics networks
4
in low-cost countries
Customs and other regulatory
11
requirements and costs
Longer lead times and lead time
20
variability
Rising Logistics Costs and Fuel
20
Prices
Ability to affectively manage
29
company's growth
Loss of operational Control &
30
difficulty managing 3PL
Uncoordinated multi tier supply
37
chain process
Lack of critical supply chain
51
process visibility
0 10 20 30 40 50 60
Source :Aberdeen Group % of Respondents

7. Still most of suppliers
do not use any technology
for visibility…

8. Technologies Used for Global Visibility
Use solution
from 3PL's Do not use
16% visibility
technology
32%
Use Home-
grown
solution
24%
Use
Commercial
Source: Aberdeen Group
Solution
28%

9. but this is slowly going
to change

10. Global Supply Chain Technology Investment Areas
over the next 24 months
% of Firms Plan IT Investments in the Next 2 years
90
80 77%
70 63%
60 51%
50 42%
40 29%
30 27%
22%
20
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11. What shippers / customers
expect from 3PL

12. Supply Chain Major Areas of Visibility
Manufacturer
Independent Track and
Inter-Companies
Suppliers Trace
Scanned
Distribution Points / Documentation
Whse at Destination
Landed
Costs
Digital POD’s
Final Customers at
Destination

13. Track and Trace

14. Track and Trace-
Some of the recurring issues
• Goods Received at destination- System shows
“goods have not boarded the plane yet”
• Goods delivered in the warehouse- System shows
“goods arrived at the airport”
• Goods not arrived at destination - System shows
“delivered”

15. Goods delivered -System not updated
Real Status : Goods delivered to our warehouse
Shipment Number: 5479894596
Mode: Air
Origin CHICAGO (MIDWAY), IL US
Service Type: STANDARD W/CLEARANCE &
DELIVERY
Destination BIRMINGHAM GB
Pieces: 9
Received Date/Time: 22 JUN 2007 6:00 PM
Date Time Status Location
26 JUN 1:08 PM NOB YTO

16. Goods not arrived at destination- System shows “
delivered”
Real Status : Goods were still NOT DELIVERED
in our warehouse by 16th July
Shipment Number: 7051676434
Mode: Ocean
Origin TRENTON, NJ US
Destination STOCKHOLM SE
Received Date/Time: 15 JUN 2006 12:00 PM
Cargo Received At: US
Date Time Status Location
14 JUL 3:00 PM DELIVERED SPANGA, SE

17. Goods delivered- System shows still “not arrived”
Real Status : Goods arrived - Going through Clearance
Date Time Status Location
11 JUL 08:43 AM NOT ON-HAND (1 of 12) BRUSSELS BE

18. Track and Trace- What shippers / customers
expect from 3PL

19. Track and trace - 3PL Expected solutions
• Real Time visibility: crucial for airfreight shipments
• Fast to rectify inaccuracies
• Accurate data to avoid unnecessary costs
• Proactive in pre-alerts management
• Standardise level of sophistication of their system -
This still varies from low to advanced.

20. Landed Freight Costs

21. Forwarders and Integrators
FORWARDERS INTEGRATORS
Freight Costings are Freight Costings CANNOT be
produced at arrival point provided when cargo arrives at
destination.
Any Customs financial Any customs financial details
details are supplied when CANNOT be supplied at
goods are delivered to delivery time
final destination

22. Freight Costings NOT supplied at
destination- Consequences
•Financial unbalances when invoices are supplied
•Unnecessary waste time to determine freight costs
•More room for manual mistakes
•Increased chance to pass to Sales /Customers
wrong freight amount
•More unhappy final customers

23. What we expect from the
Integrators
• Ability to supply financial details when
goods arrive at destination
• Customs paperwork visibility
• Better operational network to proactively
support customers and suppliers

24. Digital Proof of Delivery

25. Transportation Lifecycle
SELLER
Purchase Orders Info BUYER
Advance Ship Notice
Receipt Notification
Invoice
Payment/ Remittance Advice
Pick Up Notification Pick Up Info
Assigning
Bill of Lading Routing
Shipment
Shipment Status Status
Freight Invoice Freight Invoice
PROOF of DELIVERY

26. What are the PODs benefits ?
• Improve Cash flow
• Increase Customer satisfaction
• Easily to be retrieved at a simple click of a button
• Provided to customers securely over the internet
– reducing the strain of telephone calls

27. Additional Benefits of PODs
• Rapid Implementation
• Minimal up -front expenditure
• Easy Deployment throughout the organisation
• Latest technology with no upgrade issues

28. Why Digital PODs
• “Real Time” of signature and Time of
delivery
• Significant Implications for Premium
deliveries
• Substantial impact on “time sensitive”
projects
• No risks in getting lost

29. Forwarders and Integrators
FORWARDERS INTEGRATORS
Most DON’T provide Digital Most CAN provide
PODs Digital PODs
Printed Signatures retrievable No need for printed
only 24hrs after delivery signatures
Original hard copy are Hard Copies can be
provided not earlier than 3 immediately printed
days from delivery

30. Scanned Freight Documentation

31. How is this service provided to customers ?
FORWARDERS INTEGRATORS
CAN provide scanned CANNOT provide
copies of shipping docs scanned copies of docs
CAN also submit at CANNOT provide
time of delivery scanned scanned copies of
copies of customs Customs entries
entries

32. Scanned Docs NOT Provided:
Consequences
•Unnecessary administrative burden
•Impact on accuracy/time for audits
•Financial impact on freight costs reporting

33. Conclusions
• Track and Trace is still a concern to
shippers /customers.
– Real time visibility is still only on paper
• Uneven Hi Tech support provided by
forwarders and integrators.
– Customers are looking for more standardised
logistics processes to be integrated throughout
the entire Supply Chain