1. BILL LENT
28 York Street
Bath, ME 04530
billlent01@comcast.net
(207) 386-0409
SUMMARY
IT Program and Project Manager experienced in leading teams and providing PMO direction and
support for a variety of IT development, production support, conversion and QA efforts. Led
development projects with over 40 staff, including eleven direct reports. PMP certified. Expertise in MS
Project and CA Clarity. Solid background in process and standards development, implementation and
assessment. Experienced in outsourcing and vendor management. An effective leader through balance
of interpersonal, analytical and technical skills.
TECHNICAL SKILLS
MS Project, MS Office, MS Access, CA Clarity, Primavera, Visio, Visual Basic, VB.NET, PeopleSoft,
COBOL DB2, IMS, C++, SQL, HTML, XML, MQ, Java, WebSphere, SOA, Xythos, WebDav, Rational
Suite, Windows NT, XP, Waterfall, Iterative, Agile, Scrum
PROFESSIONAL EXPERIENCE
TD Bank, West Falmouth, ME 2013-Present
Technology Program Manager, Vice President
Provide PMO leadership for Demand Management and centralizing PPM functionality into Clarity.
• Responsible for management and delivery of capacity/demand analysis and reporting for the ten
delivery group/1600 person US Technology area, allowing managers to effectively hire and staff
for $40 million project portfolio.
• Initiated use of Clarity dashboard entry and custom reporting, replacing individual-spreadsheet
based dashboards (200 projects, 75 PMs). Led effort to analyze, determine requirements and
design, train users, and build a macro-based process for uploading Excel data into Clarity. The
streamlined process has received praise from PMs and Directors for improving the work
environment by increasing productivity (also roughly estimated at $250,000 annual savings).
• Currently managing effort to initiate use of Clarity Resource Management functionality for US
Technology. Similar effort as dashboard entry project with additional complexity (beyond PMs)
of onboarding/training 200 resource managers on Clarity. Finalizing planning by marketing the
process and gaining consensus from the ten delivery groups' management teams. Will allow
view of entire detailed work effort for US Technology in one system of record for first time.
Open Systems Technologies, Philadelphia, PA 2011-2013
Project Manager II, Contract for TD Bank, West Falmouth, ME
Provided process improvement and strategic support for US Infrastructure leadership team.
• Instituted and managed US ITS Intake process, enabling functional areas to improve demand
management through review of projects in the pipeline.
• Initiated resource forecasting standards, process and templates, increasing management’s
ability to effectively plan workload and properly staff BAU and project work.
• Led Primavera project/activity improvements to allow accurate financial historical tracking.
• Coordinated improvements in procurement functions between corporate, financial and technical
departments. Developed and managed telecom contract database and tracking system.
Chubb Insurance, Warren, NJ 1989-2011
Sr. IT Process Manager, Chubb Commercial Insurance (2008-2011)
Provided PMO direction for new development and production support of Chubb Custom Market
commercial platform that integrates agent, vendor (CSC POINT IN and Agency Link) and internal

2. systems. Managed IT QA team, assigned resources and created/managed project schedules.
BILL LENT (207) 386-0409 Page 2
• Designed and implemented testing strategies for three major separate yearlong development
efforts. The releases resulted in 70% premium growth in 2010 (from $85 to $144 million).
• Led process improvement initiative, which reduced time to market through creation and
implementation of new test bed and reuse standards, practices and templates.
• Devised new data validation application and process, shaving 15% off of testing timeframes.
• Created new procedures for tracking and documenting errors, leading to successful SOX audits.
Sr. IT Process Manager, Strategic Resources (2006-2007)
Played key role on PMO for PeopleSoft HR system development effort, in charge of project
processes, standards, schedule oversight and reporting.
• Helped multi-year project get back on track by reforming existing and initiating new project
processes and schedule standards.
• Oversaw redesigning and maintenance of 5000 task, ten silo Chubb/vendor project schedule.
• Managed Internal Audit and Business Continuity/Disaster Recovery review of system by
organizing, tracking and facilitating resolution of hundreds of critical pre-go-live issues.
Sr. IT Process Manager, Claim IT (2004-2006)
Provided PMO direction to the department. Developed/maintained project schedules and
budgeted/tracked costs for mid-sized to large applications, including two ClaimVision VB.Net and
COBOL/DB2 product development efforts, each with 25-40+ staff and $2.5 to $3.5 million budgets.
• Designed and developed detailed monthly department capacity planning schedules for
department of 135, to effectively staff projects and prioritize work.
• Planned and facilitated department Information Exchanges for sharing and analysis of lessons-
learned and best practices. Created/managed action plans to ensure success of new projects.
• Developed and instituted corporate-wide project management standards as part of Project Path
team, to ensure standardization across enterprise.
• Created MS Project and Niku (pre-Clarity) standards and guidelines for department project
managers, helping them consistently and effectively track development.
• Accomplished alternate sourcing research and interviewing, helping determine strategy.
Sr. Project Manager, Strategic Resources (2001-2003)
Directed multiple eBusiness and legacy projects, including Chubb’s pilot offshore outsourcing
initiative. Managed Chubb internal consultant (floating resource pool) staff.
• Provided senior management with solutions, procedures, vendor relationship and project
management to successfully initiate and grow offshore outsourcing at Chubb.
• Initiated Chubb’s pilot outsourcing project, the Executive Protection System (COBOL/IMS), with
a $1.3 million budget and 12 offshore/6 onshore staff.
• Directed the development of the Korean Cargo Certificate Issuance System, a distributed
(South Korea, Singapore, India, US) Java/WebSphere effort.
Project Manager, Chubb Commercial Insurance (1998-2001)
Programmer through Technical Analyst, Chubb Commercial Insurance (1989-1998)
EDUCATION
MA, Clinical Psychology, Fairleigh Dickinson University, Teaneck, NJ
BA, Psychology, Fairleigh Dickinson University, Teaneck, NJ
PROFESSIONAL DEVELOPMENT

3. Project Management Professional (PMP), Project Management Institute, Newtown Square, PA
Computer Programming Certification, Computer Processing Institute, Hackensack, NJ