1. BIJU C. ALEX
Mobile No.: 09619894443/09820275579
E-Mail: biju.alex@gmail.com/bijukuttickal@gmail.com
SENIOR IT PROFESSIONAL
Infrastructure Management/ Service Delivery Management/ Project Management
Result-oriented IT professional offering rich experience in end-to-end management of Strategy Planning, IT Infrastructure, Service
Delivery, Organization Design, Team Building, Stakeholder Management, Business Process Management, Process Re-engineering,
Process Automation, Application Data Integration, ERP Systems and Project Management
A dynamic professional with good hands-on in delivering the project in time along with strategic vision & mission
P R O F I L E S U M M A R Y
 A dynamic decision-maker and strategic planner professional; offering nearly 24 years of experience in:
- Project Delivery Management - Infrastructure Management - Service Management
- Incident Management - ITIL Service Transition Processes - Vendor Management
- IT Asset Management - Business Intelligence Implementation - Escalation Management
- ERP Implementation and PLM Implementation
 Pioneered at planning & building IT Infrastructure at the enterprise scale involving selection of appropriate technology, offering
field support,finalising Service Level Agreements, outsourcing tasks effectively for timely & successful completion of the projects
 Proficiency in Business Continuity and Disaster Recovery Planning; skilled in building & implementation of ISO and ITIL Best
practice and in aligning IT processes with ITILv3 Process
 Worked closely with third-party vendors and contractors to manage and coordinate projects with the business units and other
IT departments, where necessary
 Provisioned enterprise-wide technical solutions through the alignment of business/information systems
 Led major change management projects including site de-commissioning, site fit out, ERP infrastructure end to end roll out and
implementing enterprise storage networks
 Led the team responsible for executing key initiatives relative to PLM application implementation
 Designed and configured standards for the PLM Solutions ensuring that these standards stay current with the changing
application landscape
 Diligent in developing new BI services offerings, content creation, value propositions, revenue / expense projections
 Proficiency in coordinating with internal/external customers for running successful business operations and experience of
implementing procedures and service standards for business excellence
 Improved as well as streamlined processes regarding data flow and data quality to improve data accuracy, viability and value
 Oversaw the ongoing development and operations of a business intelligence architecture that ena bles fact-based decision
making and ad hoc analysis and insight generation
 Established and validated monitoring technologies to ensure alignment of performance metrics, alert criteria, and other
monitoring functions for operations
 Directed the development and management of regional infrastructure/applications, annual budget (operational & overhead
cost) and provisioning of detailed cost estimates for business, regional infrastructure and application projects
 Hands-on expertise in handling ITIL Process including Asset Management, Issue Management, Configuration Management, Risk
Management, Change Management, Communications Management, etc.
 Effective leader with excellent motivational skills to sustain growth momentum while motivating peak individual performances
for process excellence
S I G N I F I C A N T A C H I E V E M E N T S
 Diligently utilized ITIL skills and developed ITIL best practice in service support & delivery within group
 Displayed proficiency in managing, controlling and monitoring the operations, run and maintenance of IT infrastructure
 Identified service improvement initiatives, initiated service improvement plans (SIP), interpreted technical issues and relayed
business impact to the business owners
 Holds the credit of initiating Service Restoring during critical incident and provided Major Incident Reports (MIR) in order to
establish root cause & lessons learnt to improve future service delivery to the business and external clients
 Credited with development and implementation of the groups’ mission, IT vision and strategy

2.  Instrumental in implementing:
o IT Policies and Procedures
o Standard PM (Project Management) processes and reporting
o Various projects, which were placed at “red status” and removed numerous Infrastructure bottleneck
o Demand Management Process
 Instrumental in improvingdepartmental coordination and projectestimation quality which resulted in increasing the number of
projects simultaneously delivered by the IT Infrastructure department
 Took initiatives to track & analyze the Departmental Portfolio, which increased transparency into department's workload,
project status & resource availability; improved relations with external customers
 Organised training and on-on-one sessions on a regular basis for enhancing the skills & competencies of the department’s
associates/ employees
 Served as Facilitator for departmental hiring process and consequent growth of the division
P R O J E C T S U N D E R T A K E N
 Accomplished the successful design and implementation of:
o ERP Solution for Project Based Manufacturing Company & Port Infrastructure
o Workforce Management System
o Product Lifecycle Management System (PLM)
o Data Center and other infrastructure for the implementation of various ERP Solutions
o CCTV and Physical Security System
o Comprehensive Automated Backup Solution
o Microsoft Exchange Mailing Solution
o Disaster Recovery and Business Continuation Site on Cloud
o Design & Implementation of LAN, MAN and WAN Set-ups
o Security System as per ILDC (Indian Licensed Defence Companies) Standards
o Navis Terminal Operation System
o Virtualization on VM Ware and Hyper V
o Share Point Portal
o IP Telephony system on Cisco Product
o Office Communication Server
o 512 Trunk lines and 2000 Extension capacity Alcatel EPABX System
O R G A N I S A T I O N A L E X P E R I E N C E
From 1st February 2016 to 31st May 2016: SKIL Infrastructure Limited, Mumbai
As Head Information Technology
From 1st Oct’ 11 to 31st January 2016: Pipavav Defence & Offshore Engineering Company Limited, Mumbai
As Head Information Technology
Key Result Areas
 Prioritizing projects / initiatives based on business impact and resource availability
 Supporting complete managed servicedelivery / operations entailing planning, resource utilization, procurement, & manpower
management to Service Delivery Manager
 Responsible for implementing ERP, PLM and Workforce Management and Warehouse Automation
 Supporting the procurement team for technical evaluation & timely provisioning of IT Infrastructure related assets
 Developing relations with existing & prospective employees to interpret all individual requirements
 Collaborating effectively with all team members and conducting regular team meetings
 Planning & building IT Infrastructure at the enterprise scale involving selection of appropriate technology and products,
negotiating with vendors, finalizing Service Level Agreements, outsourcing tasks and directing the timely completion of projects
 Defining the strategies, information architecture and other technology directions for implementation and operations of client
services, product support, quality assurance and training
 Evolving strategies and execution roadmaps (for purchases, strict budget controls, IT infrastructure, security, crisis / disaster &
business continuity plans, asset management)
 Devising& implementing IT strategies and business plans in line with the company’s business plans; creating and implementing
policies and procedures for all IT Platforms

3.  Serving as Single Point of Accountability for Infrastructure Management and setting up Infrastructure Operations Centre;
implementing Infrastructure policies, processes & procedures
 Responsible for change management; consistently meeting and exceeding SLAs and mentoring teams to deliver world-class
performance; creating & implementing Business Continuity Plans
 Authoring information security policies procedures, and guidelines, developing risk based audit strategies for the security
infrastructure, making use of the best practices and processes, efficient in communicating any of the applicable procedural
changes impacted by within the business/ technology community
Highlights:
 Built08 Data Centers includingthefull renovation of buildingpower entry and distribution,air-conditioning,data entry points
and environment controls
 Led the development of business continuity plans and implementation of disaster recovery infrastructure such as Near DR and
Far DR on cloud
 Diligently implemented 3 ERP Project, PLM namely Enovia and Windchill
 Tracked infrastructureassets as well as ensured the security of infrastructureand applicationssuch as
o Gateway level security
o Endpoint Security
o Mailing Security
o ERP Application and Database Security
P R E V I O U S E X P E R I E N C E
Feb’93 to Sep’11 Gujarat Pipavav Port Ltd., Mumbai as Senior Manager (IT Projects & Service Delivery APAC Region)
Key Tasks Handled
Managing a Global Portfolio of IT Projects for the New Container Terminals Projects with a global coordination and leading role in
the local ITOrganization establishment and technology solution definition for TOS/ERP and container handling equipment selec tion
as well as in the deployment and integration within automated and standard operated container terminals.
IT Infrastructure Planning & Management
 Propose the final IT Environment including budgets and Infrastructure review based on APMT Standards and local
requirements.
 Establish the IT Department and build a strong support organization
 Design and implement the IT Project Management and Governance model.
 Prepare an implement Succession Planningwhich will ensure continuity of the IT Management by identifying and training a
local IT Team.
 Design IT Strategy & Road Map by ensuring business alignment
 Design, review, update and create the company IT Policies and Rules
 Design, coordinate and actively participate to the local infrastructure setup
 Align the IT operation and documentation with the IT Standards & Best Practices
 Contribute to the Expansion projects ( New Berths and Buildings)
Program / Project Management
 Managing IT infrastructure set up / upgrades projects on an end-to-end basis.
 Handling requirement analysis, project planning, design, resource management, task allocation, monitoring project progress,
risk management, contingency planning and on-time delivery, within allocated funds.
 Managing the implementation of various projects such as Terminal Operating System, ERP implementation, Security Solution,
Campus Network and Wide area Network.
Support Services
 Heading the service delivery.
 Overseeing Asset management for the company and ensuring quality upkeep.

4.  Managing Software Management services in house, involving Version Control, Change management and all licensing issues for
purchased software applications.
 Extending unfailed support to the functioning of the IT division.
Significant Attainments
 Credited with development and implementation of the groups’ mission, IT vision and strategy.
 Instrumental in the implementation of:
 IT policies and procedures.
 Standard PM (Project Management) processes and reporting.
 Various projects, which were placed at “red status” and removed numerous Infrastructure bottle necks.
 Demand Management Process.
 Instrumental in improving departmental coordination and project estimation quality, thus increasing the number of projects
simultaneously delivered by the IT Infrastructure department.
 Took initiative to track and analyze the Departmental Portfolio, which increased trans parency into department's workload,
project status & resource availability; and also improved relations with external customers.
 Organised training and on-on-one sessions on a regular basis for enhancing the skills and competencies of the department’s
associates.
 Acted as a facilitator for departmental hiring process and consequent growth of the division.
Major Projects:
 Accomplished the successful design and implementation of:
 Data Center and other infrastructure for the implementation of various ERP sol utions.
 Implementation of Virtualization on VM Ware and Hyper V.
 Implementation of Navis Terminal Operation System
 Implementation of ERP Solution for various terminals
 CCTV for Port Campus.
 Comprehensive automated backup solution.
 Share Point Portal.
 Microsoft Exchange Mailing Solution
 Blackberry Enterprise Server
 IP Telephony system on Cisco product.
 Office Communication Server
 Design and Implementation of Disaster Site.
 512 Trunk lines and 2000 Extension capacity Alcatel EPABX System
 Design & implementation of LAN, MAN and WAN set ups.
Dec’91 to Jan’93 Rajesh Textiles, Mumbai as Computer Operator
P R O F E S S I O N A L E N H A N C E M E N T S
 Diploma in Computer Applications fromNational Instituteof Computer Technology, Kollam,Kerala - 1990
 ITIL Certified - 2010
 Certified Web Engineer (CWA) from Wintech Technologies,Mumbai - 2000
 Attended trainingon:
o Various Cisco NetworkingDevices from Silicon Comnet, Mumbai - 2003
o MicrosoftProducts from NIIT, Mumbai
o MicrosoftExchange from NIIT, Mumbai
o IIS from NIIT, Mumbai
o Nokia and Checkpoint from Wipro,Mumbai
A C A D E M I C D E T A I L S
 B.Com. from University of Kerala, Trivandrum in 1987

5. P E R S O N A L D E T A I L S
Date of Birth : 29th May 1966
Languages Known : English, Hindi and Malayalam
Address : 501 C. Safal Park. Sector 25, Nerul, Navi Mumbai, Maharashtra-400706
Location Preference : Mumbai