1. Bharti Bhandari
#31, 2nd
Cross,Sharawati Layout, Bhatterhalli, Bangalore-49
Email:bhartib1990@gmail.com; Mobile: +91 9036826779
Career Objective: To work in an organisation that allows me to leverage my skills
and provides scope for quick growth
Skills:Client servicing, generatingquality sales leads, setting magazine targets,
estimating monthly magazine billings, proficiency in MS Word and MS Excel.
I have had 60 hours of soft skills and 70 hours of personality development training.
Professional Experience:
Alain Charles Publishing (September 2013 - present)
• Second in line to manage the Indian data administration team
• Work closely with circulation manager to update circulation data and
distribution globally
• Liaise with global sales director to set magazine targets, overall billing
projections and individual sales targets
• Generating purchase orders for sales executives and record them in the ACP
database
• Assist production department with magazine and catalogue proofreading as
well as update Buyers Guides
• Assist sales teams with quality leads and accurate billing projection
• Work closely with marketing department to conceptualise sales letters by
giving them special feature details and generating clients list.
Scope International Pvt Ltd- Standard Chartered Bank (June 2011 to July 2013)
• Trained on cards, took card related queries, requests and complaints
• Handled customer (liability and priority) inquiries, complaints, account
questions and payment extension/service requests. Cross selling over the
call. Interacted with agitated callers to assure them, restore trust in the
product, locate resources for problem resolution and design best-option
solutions, listen attentively, solve problems creatively, and use tact and
diplomacy to find common ground and achieve win-win outcomes.

2. • Providing customer support in call centre environments for public utility and
insurance industry employers.
• Managed a high-volume workload within a deadline-driven environment.
Resolved an average of 300 inquiries in any given week and consistently met
performance benchmarks in speed, accuracy and volume.
• Completed voluntary customer service training to learn ways to enhance
customer satisfaction and improve productivity.
Educational Qualification:-
• Bachelor of Business Management from Garden City College, Bangalore
University (2008-2011)
• Std 12 from KendriyaVidhalayaA.F.Salua(2008)
• Std 10 from KendriyaVidhalayaA.F.Salua(2006)
Hobbies:
• Enjoy listening to good music and watching reality television shows
• Enjoy travelling and hanging out with friends