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Pfizer Study tour
Day 5 – Next Steps

2. www.beyondphilosophy.com
Next Steps
Linked In from June. Investigate why it hasn’t
been used as much as we would have liked to
see and find out what else has been used to
share information.
Work with colleagues in other regions to create a
regional action plan.
Influence senior management team
Presentation to PBE team
Re-visit the slide deck I used from the last
presentation I gave.
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3. www.beyondphilosophy.com
Next Steps
Get a copy of Colin’s first book for everyone
Use Customer Experience language at a meeting
next week (did you?)
Get something in the Primary Care E-Mail
newsletter.
Influence my boss
Learn from and with colleagues in other
countries/markets
“Eat What We Cook” across our value added
programmes
Explain some of the language
Beyond Philosophy © All rights reserved. 2001-2010

4. www.beyondphilosophy.com
Next Steps
Ensure Head Office people meet a customer at
least once a year
End-User survey adjustments to focus on the
emotional too.
Arrange a meeting with those colleagues that
attended the June tour to discuss CE issues
Find out what customers really value
Beyond Philosophy © All rights reserved. 2001-2010