CA UIM Solution

1. 基礎設施監控管理解決方案
CA Unified Infrastructure Management
(Nimsoft)
聚碩科技 Bevis

2.  前言
 CA UIM Monitor Overview
 UIM
 UIM Architecture
 Technologies coverage
 Portal
 總結
Agenda
2 Copyright © 2013 CA. All rights reserved.

3. IT人員的困擾
一般使用者
探索元件、模
型關係
將行動自動化
並加以協調，
規劃並管理處
理能力
將事件相互關
聯，並找出根
本原因
管理非 SNMP
及非 IP 以及透
過網路傳輸的
語音和視訊
收集並分析所
有元件的效能
指標
提高
處理能力是否能夠
提升
效能？
監視應用程式
回應時間
主動監控元件
之間所有類型
的流量
管理虛擬及實
體系統效率
為什麼服務台
接獲這麼多
「網路速度緩慢」
的客訴？
這些新的
非 SNMP 裝置
是否造成頻寬
問題？
我們是否應該
注意這些警訊？
提高處理能力是否
能夠提升效能？
究竟那個環節出問題？
為什麼「速度」變得
緩慢？
根本問題(ROOT CAUSE)?
昨天的網路異動是否
造成系統不穩定?
警訊Alarm該注意？

4. 可行情報的聚合式檢視
簡化各種不同系統、網路及應用程式
的效能、錯誤及流程管理。
將各種不同的大量資料，快速轉換成可行的
想法，以提升服務品質、可預期性及效率。
Application
Commercial & Custom
Server
Physical & Virtual
Database
IT & Business
Cloud
Public & Private
Network
LAN & WAN
Power
Efficiency
Storage
統一的效能資訊中心

5. UIM 效能中心
各個層面的整合檢視
處理能力
效能 流量
應用程式
可用性
可預期性
各層面的整合檢視

6. CA UIM 系統監控流程圖
IT 監控台(UMP)
事件主控台(NMS)
實體/虛擬
伺服器
Application網路設備
監控資料
事件
過濾的事件/過濾的告警
效能狀態資料 告警訊息
單一管理入口
效能與品質監控(Probe)
使用者
問題反應
效能報表
SMS
Database

7.  前言
 CA UIM Monitor Overview
 UIM
 UIM Architecture
 Technologies coverage
 Portal
 總結
7 Copyright © 2013 CA. All rights reserved.

8. UIM Solution Overview
Application
Commercial & Custom
Server
Physical & Virtual
Database
IT & Business
Business Service Management
Service Levels
End user Response Time
Performance & Availability
Events
CMDB
Service
Desk
Service-Now
Atrium
Excel
BMC
HP
IBM
CA
Novell/Managed
Objects
Service-Now
HP Service Desk
HP Service Mgr.
CA Service Desk
Remedy ARS
Salesforce.com
FrontRange/HEAT
Cloud
Public & Private
Network
LAN & WAN

9. Monitoring Foundations
Database
Monitors
Server
Monitors
Network
Monitors
ICM
Transaction
Testing
APM
Service Level Management
And
Agreements
SLM
Service
Impact
BSM
Four Core concepts within Monitoring
 Infrastructure Component
Management (ICM)
 Application Performance
Management (APM)
 Service Level Management (SLM)
 Business Service Management
(BSM)
All areas need to be addressed and
monitored to ensure total Service
Delivery Quality
Nimsoft provides for all data gathering and
analysis concisely

10. UIM Architecture (Simple)

11. UIM Architecture
Syslogs
Nimsoft unified monitoring architecture

12. NMS – Multi-site Deployment
© 2010 Nimsoft. All rights reserved.
Domain/Enterprise
Domain

13.  前言
 CA UIM Monitor Overview
 UIM
 UIM Architecture
 Technologies coverage
 Portal
 總結
13 Copyright © 2013 CA. All rights reserved.

14. CA UIM
■ 可視化報表
■ 多重技術支援(支援監控多種服務類別ex.DB、
Storage、Process、Service、Logmon、
dirscan)
主要功能
■ 內建的Probe的快速部署
■ 監控所有基礎結構元件及支援的技術所達到
的效能
■ 即時掌握效能問題的效能歷程內容
專為客戶價值所設計
伺服器效能分析
提供可視化
報表的聚合式
檢視

15. 監控實體/虛擬設備
■ 可即時監控及 Trobushuting
■ 告警處理及事件狀態保留
■ 有效管理資產設備
■ 可搭配拓撲圖(CA Spectrum)
異質系統的Probe監控
虛擬 – IBM LPAR、Microsoft Hyper-V、
VMware、Cisco UCS
■ 探索虛擬環境及其相關的虛擬機器 (VM)
■ 監視並收集虛擬資源的效能及可用性指標
，包括主機、VM、資源集區等
■ 使用時間臨界值及常態偏差違規，主動分
析系統問題的資料
■ 對於收集的效能指標提出報告，以驗證預
期的服務層級

16. Technology Coverage +120 probes
 VMware
 Citrix XenServer/ XenDesktop / XenApp
 Microsoft Hyper-V
 Oracle Solaris Zones
 IBM PowerVM
 Red Hat Enterprise Virtualization
 SAP
 Microsoft Exchange
 Lotus Notes
 Apache HTTP Server
 Microsoft IIS
 MS Active Directory
APPLICATION MONITORING
VIRTUALIZATION
MONITORING
 Private
 Flexpod, Vblock
 Public
 Amazon, Rackspace,
MS Azure, Google App
Engine, Google Apps,
SFDC CRM
 Citrix CloudPlatform
 Oracle DB
 Microsoft SQL Server
 Informix
 IBM DB2
 MySQL
 Sybase
CLOUD MONITORING
DATABASE MONITORING
 Microsoft Windows Server
 Unix
 AIX, Solaris, HP-UX
 Linux
 RedHat, CentOS, Suse
 AS400
 Router and Switch
 Network Response Time
 Cisco Qo5
 Cisco IP SLA
 Flow Analysis
SERVER MONITORING
NETWORK MONITORING
 SharePoint
 Tomcat
 IBM WebSphere
 JBoss
 Oracle WebLogic
 End-to-end response
 Data Center Power, Cooling & Energy
DATACENTER MONITORING
 Cisco VoIP
 Microsoft Lync
VOIP MONITORING
 EMC
 IBM System Storage
 NetApp
STORAGE MONITORING
 vCloud
 Cloud Monitor
(Websites)
 Hitachi

17. Monitor: Servers
 Comprehensive agent or agent-less
monitoring for broadest range of
operating systems
 Microsoft Windows Server
 Linux (RHEL/CentOS)
 IBM AIX
 IBM AS400
 Oracle Solaris
 Novell Suse
 HP UX

18. Monitor: Virtualization
 Nimsoft Monitor offers sophisticated,
comprehensive and efficient
monitoring of virtualized
environments.
 Citrix XenDesktop
 Citrix XenServer
 VMWare
 IBM PowerVM
 Microsoft Hyper-V
 Oracle Solaris Zones
 RedHat Enterprise Virtualization

19. Monitor: Network
 Nimsoft Monitor for Networks provides
complete network visibility, allowing
you to maintain the highest levels
of business service quality
 Topology Manager and RCA
 Routers and Switches
 IP-SLA
 Enhanced Cisco Monitoring
 Extensible monitoring for any
SNMP device

20. Monitor: Applications
 What matters to users and the
business is whether applications
are up and responding.
 Apache and Apache Tomcat
 Cisco VoIP
 Citrix XenApp
 Cluster Servers
 IBM Lotus Notes
 IBM WebSphere
 Jboss
 Microsoft Active Directory
 Microsoft Exchange
 Microsoft IIS
 Oracle WebLogic

21. Monitor: Databases
 Nimsoft Monitor allows you to
effectively monitor databases,
associated applications and user
transactions to ensure high
throughput and peak
performance.
 IBM DB2
 Informix
 Microsoft SQL Server
 MySQL
 Oracle DB
 Sybase

22. Monitor: Public and Private Cloud Services
 Nimsoft Monitor Delivers un-paralleled
monitoring of public cloud services
 Amazon
 Rackspace
 Salesforce
 Google
 … and more
 And private cloud infrastructures
 vBlock
 vCloud
 … and more

23.  前言
 CA UIM Monitor Overview
 UIM
 UIM Architecture
 Technologies coverage
 Portal
 總結
23 Copyright © 2013 CA. All rights reserved.

24. CA Nimsoft Unified Service Manager  Out of box service oriented
views based on dynamic
grouping
 Perfect for presenting the
status of
services/customers to
executives.
 Automatic grouping
 Provides a Heat map
approach with different
level
 Supports drill down into
device views and reports
Automation-Dynamic service grouping with heat map

25.  Provides a consolidated view
of performance, availability
and monitoring for servers or
network devices
 Tree displays status for all
groups and devices. Quickly
jump to different views as
needed per operator or
customer
 Fast, lean presentation of
large amounts of technical
detail
Auto-baseline, lean presentation
CA UIM Monitor - USM Device View

26. Unified Report – Top N

27. Drill down to server performance report

28. Unified Report - More
 Business insights via
intelligent analytics
– 100+ pre-packaged reports
and fast,
drag-and-drop custom
report creation
– Report based on customers,
geographies, users, and
groups
– Output reports in HTML,
PDF, XLS,
RTF, SWF, ODF, and TXT
– Flexible report scheduling,
distribution
and historical versioning
Report Samples

29. Unified Portal (not integrated portal)
Customizale Dashboard - Executive View
Copyright © 2013 CA. All rights reserved.
Business Dashboard

30. CA UIM可透過 vmware probe 監控 vmware 虛擬環境效能狀態, 包含:
 實體主機效能狀態
 實體主機可用空間狀態(Datastore)
 虛擬主機效能狀態
 虛擬主機資源分配
 虛擬主機電源狀態
 VMware Tools狀態…
VMware vSphere 效能監控

31. 資料庫告警
- Ex. CA UIM 可透過Oracle Probe監控資料庫狀態
- Tablespace 快滿告警
- Monitor active connection ratio

32. Storage存儲監控
Ex. CA UIM可透過 clariion probe 監控EMC 存儲設備狀態, 包含:
— Controller狀態 (SP)
— Cache狀態
— LUN狀態
— IOPS使用狀態
— Storage Pool狀態
— 硬碟狀況…

33. 檔案大小異動監控
CA UIM 提供dirscan probe 可監控系統上的資料夾與檔案，
資料夾與檔案監控包含:
− 資料夾/檔案是否存在
− 資料夾/檔案大小
− 資料夾/檔案大小變更
− 更改時間
− 檔案數量
− 檔案讀取反應時間

34. Logmon Probe監控log檔內容:
Ex.當找到以下關鍵字時發出告警:
當找到以下關鍵字時發出告警:
 ERROR
 EXCEPTION
Log檔案監控

35.  前言
 CA UIM Monitor Overview
 UIM
 UIM Architecture
 Technologies coverage
 Portal
 總結
35 Copyright © 2013 CA. All rights reserved.

36. 影響服務的問題??

37. 正常運行時間% 發生故障時間% 每年故障時間 每週故障時間
98 % 2 % 7.3天 3小時22分
99 % 1 % 3.65 天 1小時41分
99.8 % 0.2 % 17小時30分 20分10秒
99.9 % 0.1 % 8小時45分 10分 5秒
99.99 % 0.01 % 52.5 分 1分
99.999 % 0.001% 5.25 分 6秒
99.9999 % 0.0001% 31.5 秒 0.6秒
如何測量可用性?

38. CA Service Assurance

39. Thank You!
Questions Time