SAP TechEd 2019 AI Driven Automation at SAP Product Support (Session DS98095)
13. Oct 2019•0 gefällt mir
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Learn how artificial intelligence (AI) and machine learning automate your support process and speed up the time to answer. Experience a walk-through demo of how AI can work for you, from the time an incident is created until a resolution is reached.
Support assistant (Demo)
The Support assistant guides customers through a few simple questions about their issue to help categorize the type of
issue they are having. As the issue gets categorized, it suggests more relevant content (KBAs, SAP Notes, wikis, and more)
to help you
Log file suggestions and analysis
A self-service tool that allows you to automatically scan different types of files for issues and recommendations. It scans text
based files such as log traces, configuration files, properties files, and more. It is also available as a standalone tool.