The Corti digital assistant is changing the survival rates of out-of-hospital cardiac arrests by using artificial intelligence and machine learning to listen to emergency calls in real-time and alerting human operators when a cardiac arrest is suspected.

1. AI That Saves Lives: The Chatbot That
Can Detect A Heart Attack
Using Machine Learning

2. © 2018 Bernard Marr, Bernard Marr & Co. All rights reserved
Title
Text
IntroductionIntroduction
I can’t think of many better uses for artificial intelligence (AI) technology than to
save lives.
Danish startup Corti must agree because they built, tested and deployed an AI-
enabled system that helps emergency dispatchers make life-saving decisions.
Currently, Corti’s expertise is in identifying cardiac arrest—when the heart has
fully stopped—but the company has plans to extend its life-saving assistance and
diagnoses to other ailments.
AI That Saves Lives: The Chatbot That Can Detect A
Heart Attack Using Machine Learning

3. © 2018 Bernard Marr, Bernard Marr & Co. All rights reserved
Cardiac Arrest - Biggest Killer on Earth
There are numerous out-of-hospital cardiac arrests annually—3,500 in
Denmark, 30,000 in the UK and more than 350,000 in the United States. They
are often deadly, responsible for 15 percent of all deaths in Western countries.
Corti listens and learns from emergency calls with similar machine learning
technology that allows ad servers to understand an individual’s product
preferences to then deliver appropriate ads. Instead of pushing products to
consumers, Corti is able to serve human emergency operators information so
they are better able to respond to an emergency call.
According to the American Heart Association, every second counts in a heart
incident. Each minute that passes without beginning CPR leads to a 7 to 10
percent decline in survival rates.

4. © 2018 Bernard Marr, Bernard Marr & Co. All rights reserved
Corti Results
The Corti hardware device, The Orb, (designed by Danish lamp designer Tom
Rossau and Corti chief product offer Yuan Nielsen to be small, aesthetically
appealing, organic and roughly the size of a Google Home speaker) was rolled
out in Copenhagen this summer.
As part of its training, Corti analyzed 161,000 emergency calls that originated
in Copenhagen in 2014. There were 2,000 cardiac arrest calls in that year, and
Corti accurately diagnosed 93 percent of those compared to 73 percent
accuracy achieved by human operators. Not only did Corti accurately diagnose
at a better rate, but it was also able to do so 30 seconds faster. This is an
important difference when every minute matters.

5. © 2018 Bernard Marr, Bernard Marr & Co. All rights reserved
How Corti Works in Real –
Time on Emergency Calls
When a call is placed to an emergency call center in Copenhagen, a human
operator responds while Corti listens in using speech recognition to
understand the conversation. Similar to other machine learning technology,
Corti analyzes the words and other information such as background noise of
the call in real-time to “learn” what signals a cardiac incident. It was not taught
to identify anything in particular but has “taught” itself based on analyzing
thousands of calls prior and continually improving as it gains more
experience—the ultimate in on-the-job training.
If Corti determines factors that indicate a cardiac arrest, it signals the human
operator who can advise the caller to begin CPR. Corti can identify what non-
verbal sounds are important and sift through background noise such as sirens.
Additionally, Corti can help human operators by double-checking other
information on the call such as verifying the address information.

6. © 2018 Bernard Marr, Bernard Marr & Co. All rights reserved
Corti’s Future: Human Assistant
After initial success in Copenhagen, the European Emergency Number
Association (EENA) with members in 80 countries serving cities such as Munich,
Milan, Paris and London, rolled out Corti to other cities for additional trials.
There is international demand for the Corti device and service, but due to
different privacy standards, details of how it will be deployed are still being
worked out.
Since there is so much data available to learn from in the medical field, it is an
ideal environment for artificial intelligence applications. To expand its support
to the emergency response community, Corti developers are currently working
on intelligence to detect other ailments such as stroke, drug overdoses and
more to assist human operators. There is other software development
underway to add functionality that helps filter and flag information for further
review.

7. © 2018 Bernard Marr, Bernard Marr & Co. All rights reserved
Corti’s Future: Human Assistant
Will Corti replace human operators? Corti CEO Andreas Cleve emphasizes that
Corti is just a tool to supplement human intelligence and equip emergency
operators with a resource to do their job more effectively.
He told Fast Company, “These people are handling more or less the worst days
of our lives but they have no tools to do it.”
He explains that when it comes to health, people prefer human contact. If
humans can do their jobs better with the support of AI, especially when it
means the difference between life or death, Corti will likely be viewed as
harmless as a Google search query.

8. © 2017 Bernard Marr , Bernard Marr & Co. All rights reserved
© 2018 Bernard Marr, Bernard Marr & Co. All rights reserved
Bernard Marr is an internationally best-selling author, popular keynote speaker, futurist, and a
strategic business & technology advisor to governments and companies. He helps
organisations improve their business performance, use data more intelligently, and
understand the implications of new technologies such as artificial intelligence, big data,
blockchains, and the Internet of Things.
LinkedIn has ranked Bernard as one of the world’s top 5 business influencers. He is a frequent
contributor to the World Economic Forum and writes a regular column for Forbes. Every day
Bernard actively engages his 1.5 million social media followers and shares content that
reaches millions of readers.
Visit The
Website
© 2017 Bernard Marr , Bernard Marr & Co. All rights reserved
© 2018 Bernard Marr, Bernard Marr & Co. All rights reserved
Bernard Marr is an internationally best-selling author, popular keynote speaker, futurist, and a
strategic business & technology advisor to governments and companies. He helps
organisations improve their business performance, use data more intelligently, and
understand the implications of new technologies such as artificial intelligence, big data,
blockchains, and the Internet of Things.
LinkedIn has ranked Bernard as one of the world’s top 5 business influencers. He is a frequent
contributor to the World Economic Forum and writes a regular column for Forbes. Every day
Bernard actively engages his 1.5 million social media followers and shares content that
reaches millions of readers.
Visit The
Website

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