Logging Wars: A Cross-Product Tech Clash Between Experts

Logging Wars: A Cross-Product Tech Clash Between Experts
Make Every Moment Count 2016ConnectThe Premier Social Business and Digital Experience Conference #ibmconnect Logging Wars: A Cross-Product Tech Clash Between Experts Ben Menesi Chris Miller
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Acknowledgements and Disclaimers Copyright © 2016by International Business Machines Corporation (IBM). No part of this document may be reproduced ortransmittedin any form without written permission fromIBM. U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM. Information in these presentations (including information relating to products that have not yet been announced by IBM) has beenreviewed for accuracy as of the date of initial publicationandcould include unintentional technical or typographical errors. IBM shall haveno responsibility to update this information. THIS DOCUMENT IS DISTRIBUTED "AS IS" WITHOUT ANY WARRANTY, EITHER EXPRESS OR IMPLIED. IN NO EVENT SHALL IBM BE LIABLE FOR ANY DAMAGE ARISING FROM THE USE OF THIS INFORMATION, INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF PROFIT OR LOSS OF OPPORTUNITY. IBM products and services arewarranted accordingto the terms andconditions of the agreements under whichthey are provided. Any statements regarding IBM's future direction, intent or product plans are subjectto changeor withdrawal without notice. Performance data containedhereinwas generally obtained ina controlled, isolatedenvironments. Customer examples are presentedas illustrations of how those customers have usedIBM products and theresults they may have achieved. Actual performance, cost, savings orother results in other operatingenvironments may vary. References in this document to IBM products, programs, orservices does not imply that IBM intends to make such products, programs or services availablein all countries in which IBM operates or does business. Workshops, sessions andassociatedmaterials may havebeen preparedby independent sessionspeakers, and do not necessarily reflect the views of IBM. All materials anddiscussions areprovided forinformational purposes only, and are neither intendedto, nor shall constitute legal or other guidance oradviceto any individual participant ortheirspecific situation. It is the customer’s responsibility to insure its owncompliance with legal requirements and to obtainadvice of competent legal counsel as to theidentificationand interpretation of any relevant laws and regulatory requirements that may affect the customer’s business and any actions the customermay needto take to comply with such laws. IBM does not provide legaladviceor represent or warrant that its services orproducts will ensure that the customer is in compliance with any law. Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or otherpublicly availablesources. IBM has not tested those products in connection with this publication and cannot confirm the accuracy of performance, compatibility or any otherclaims relatedto non-IBM products. Questions onthe capabilities of non-IBM products should be addressedto the suppliers of those products. IBM does not warrant the quality of any third-party products, or the ability of any such third-party products to interoperate with IBM’s products. IBM EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The provision of the informationcontained herein is not intended to, and does not, grant any right or license under any IBM patents, copyrights, trademarks or otherintellectual property right. IBM, the IBM logo, ibm.com, BrassRing®, Connections™, Domino®, GlobalBusiness Services®, Global Technology Services®, SmartCloud®, SocialBusiness®, Kenexa®, Notes®, PartnerWorld®, Prove It!®, PureSystems®, Sametime®, Verse™, Watson™, WebSphere®, Worklight®, are trademarks of International Business Machines Corporation, registeredin many jurisdictions worldwide. Other product and service names might betrademarks of IBM or other companies. A current list of IBM trademarks is available on theWebat "Copyright andtrademark information" at: www.ibm.com/legal/copytrade.shtml.
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Speaker • Ben Menesi § Head of Product at Ytria § IBM Notes Administration & Development § Certified Domino Admin, Dev and Adv. Security Professional v7+ § Speaker at ICS / ESS tech conferences around the globe § IBM Champion ‘14 – ‘16
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Speaker • Chris Miller § Director, Collaboration at Connectria § @IdoNotes on everything § IBM Champion ’11 – ‘16
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Questions to ask ourselves Does Domino always display what is logged? Does Domino always log what it displays?
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Agenda Mail Logging Usage Activity Replication Logs Web Server Logs DDM vs. Others Logging Misc. 1. 2. 3. 4. 5. 6.
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Mail Logging • Daily logging is different than troubleshooting logging § The goal is reduce logged data and utilize built in tools • MTC can be your friend across a domain for daily logging issues
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Mail Logging • Other alternatives to MTC: § Move4Ideas Audit4Mail: Server task, intercepts all mails via HTTP, Router, SMTP or AMGR • Can show custom items, keeps light headers for longer time and accessible by helpdesk, without the Domino Administrator client § GSX Mail Monitor
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Mail Tools • Mail File Digest - summary report for mailfiles and mail-in databases from OpenNTF § http://idonot.es/mailfiledigesttool • Server add-on, requires downtime to get done, plus only supports 8.0.1, 8.5.2 and 9 • Implement Converter_Log_Level=10 § Removes tons of unnecessary log entries on mail conversion • Log_MailRouting=0 § Yes this is an actual value when used with one we discuss later
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Bonus Tip: One remedy for all mail rule issues • Mail rules are frequent troublemakers for Administrators § Let’s understand their architecture a bit better § Tip: If you ever struggle with Mail Rules, just create a new one. Mail Rule 1 CalendarProfile $Filterformula $Actions $Conditions Ordernum $Filterformula_1 § More info: http://techlab.ytria.com/5243/ibm-notes- secrets/mail-rules-architecture-sort- scanez
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount User Activity • Who’s accessing what? § Increasingly important question whether you’re: • Upgrading / consolidating your environment • Considering going to the cloud • In the process of migrating § What data to use and HOW to use it • Frequently used databases and apps that aren’t used at all?
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount User Activity • Possible Data Sources Activity Trends Database User Activity Log.nsf User Activity 3rd Party Solutions § Valuable high level reports § Not very customizable § Lack of customization leads to inaccuracies § Very detailed logs § Really crucial info buried inside one text field § Unless through 3rd party tools: NONO § Great amount of detail § Only available per database § To be discussed later § Amazing products out there § Some installed on server side § Some client side § To be discussed later
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount User Activity • Activity Trends – How does it work? Log.nsf Catalog.nsf Names.nsf Statistics Activity Trend Collector Activity.nsf
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount User Activity • Activity Trends – Why is it good? § Incorporates valuable data and provides high level reports on: • Databases usage (Active / Inactive, space, growth, • Users (Active users, connection times, databases used, R/W counts, Data sent and received from server) • Server tasks (High level reports on HTTP, IMAP, LDAP, POP3, Replication etc…) According to configuration • Server Disk Space (Usage, growth, etc...) • Server Statistics § Tip: Use the Domino Administrator client to visualize data:
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount User Activity • Activity Trends – Why is it good? § Interactive Analysis in the Domino Administrator client
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount User Activity • Activity Trends – Cons § Summary data reports: you can’t really dig deeper § Reports aren’t customizable – E.g. Database marked ‘Active’ – yet only a Server and an Administrator has used it within the past 3 months § Does not properly calculate Space Used Percentages
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount User Activity • Log.nsf § There is a TON of useful, raw data captured in User Activity Documents § Yet, using log.nsf for User Activity Analysis is the common Enemy § What is actually recorded in a User Activity Event? Date & Time Reads Writes User Bytes Read Bytes Written DB Open Time
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount User Activity • Log.nsf – What is recorded? Date & Time Reads Writes User Bytes Read Bytes Written DB Open Time
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount User Activity • Recorded User Activity § User Activity can be a *VERY* rich source of data (incl. HTTP!) § Tip: No_Force_Activity_Logging=0 (Default value) allows on ALL dbs § Tip: Set confidential to prevent users with lower than Designer access
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount User Activity • Prior to ODS 48 § Entry size allocated 44 bytes, object size 61600 bytes (max 1400) • ODS 48+ (undocumented improvement) § Entry size 92 bytes. Object size 128800 bytes (same max 1400) § Curious: only two additional counters added, yet ODS48+ entry size is over 2x the size of ODS48 – why? Date & Time Reads Writes User Date & Time Reads Writes Updates Deletes User
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount User Activity • Does Notes only capture what it displays? § Nope § Read more: http://techlab.ytria.com/5448/lotus-notes- articles/interpret-user-activity-traces-portrait-global-usage/ Reads Adds Updates Deletes Data Non Data Σ Data Non Data Σ Data Non Data Σ Data Non Data Σ
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount User Activity • Cons § Only available per database • You have free tools available to facilitate working with this data across multiple databases: http://www.agecom.com.au/useractivity – Or implement via W32_NSFDbGetUserActivity – Or get Ytria’s databaseEZ § Makes no difference between users and servers • Filtering this info is easy in tools like databaseEZ § Only maintains 1400 entries • Funny you should say that…
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount User Activity • Deriving usage frequency from User Activity § Database A is more frequently used than Database B Database A Entry Date Entry Date#1400 #1 75 days Database B Entry Date Entry Date 120 days #1400 #1
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount User Activity • 3rd Party products for usage analysis § Domino Doublecheck • http://goo.gl/maL0fo § Panagenda iDNA • https://www.panagenda.com/products/idna § Ytria databaseEZ & consoleEZ • http://ytria.com/databaseez • http://ytria.com/consoleEZ
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Replication Logging • Replication is a subject that raises various questions such as § How do I make sure replication runs smoothly? § What do I do when problems occur (and problems do occur) § The log file and log_replication is pretty useless
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Replication Logging • Various Replication diagnostic tools are available such as the Log_Replication notes.ini parameter. § What if we want to know what exactly happens during replication? • Set Log_Replication=3 to get information about each replicated note:
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Replication Logging • Can we go even higher in Log_Replication? § Why not go to 4 • This will show detailed logging information about each replicated field § Or how about 5 • Adds some additional logging summary • http://www-01.ibm.com/support/docview.wss?uid=swg21214739
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Replication Logging • What about Cluster Replication? § Cluster Replication isn’t always logged (Check initiatedby item on replication logs) • Use RTR_Logging (manage information written into log.nsf) – 1 – Default – 2 – All context structure changes – 4 – Log Attempted & Performed replications – 8 – Log iterations through main polling loop – 16 – Verbose debug logging – 32 – Log all lock operations
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Replication Logging • Replication Logs in your Log.nsf § There’s more data in there than you might see • Categorize your Replication Logs view by “Initiatedby” to differentiate between replication events carried out by the Replicator and Cluster Replicator. • Use a formula @IsAvailable(“Eventlist”) to display exclamation mark next to events, to instantly see replication events that need attention • Use @Elements(Pathname) to get the number of databases (and directions) replicated per session. – Makes it easy to map replication events to connection documents!
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Replication Logging • Improved Replication Logs view § Let’s take a look
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Web Server Logging • Filtering and excluding is a key to reducing log clutter § Server document -> Internet Protocols -> HTTP -> Exclude § By listing file extensions (*.gif) n URL request they are removed § Use full MIME type listings to remove image logging • Content-Type: image/gif
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Web Server Logging • Consolidating HTTP & Miscellaneous Logs § Use the HTTPLogUnauthorized=1 Notes.ini Parameter • Logs 401 HTTP Errors in console AND Misc. log events • HTTP Users attempting to access resources they aren’t entitled to access + user authentication requests.
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount DDM vs. Other methods • DDM is about building proper triggers for logged and non- logged data § DDM takes effort to configure properly § Domino exposes all errors but does not technically log them
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount DDM vs. Other methods • Customer Example § DDM constantly communicates disk space low § Customer used to running low on storage § 90% of databases with <25% § Discovered Program doc. turned off in 2009
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount DDM vs. Other methods • How to extract more from Log.nsf? § There is MUCH more data in your logs than you know • Each event comes with a status code, severity, server add-in § Extract more data from your log documents using formulas such as: • # of events, unique events • Highest severity event encountered • # of various severity events • Total # of messages transferred per each Mail Routing document
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount DDM vs. Other methods • How to extract more from Log.nsf? § More Info: More info: http://www.slideshare.net/BenedekMenesi/ibm-connected-2015
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount DDM and Stat Tools • Andy Pedisich statrep.nsf customization § http://www.andypedisich.com/blogs/andysblog.nsf/dx/resources.h tm
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Agent Logging • Debugging Agents through Print statements is BAD § How can we log and control our agents better? • OpenLog on OpenNTF § https://www.openntf.org/main.nsf/project.xsp?r=project/OpenLog • Thomas Lindberg Agent Controller (OpenNTF) § https://www.openntf.org/main.nsf/project.xsp?r=project/AgentCon troller • AgentEZ § http://www.ytria.com/agentEZ
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Logging Misc. • Clean up your logs even more • Log_disable_session_info=1 § This will remove when sessions are closed § It is on by default on all servers • Log_sessions=0 § Do we really need to know when a user has a session? § This works in conjunction with Log_MailRouting=0 or alone
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Logging Misc. • Log filtering § This is built into all your Domino servers in events4 § See Chris' article http://idonot.es/filterlognsf
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Logging Misc. • Log File Retention § Default Deletion time specified via “Log=“ Notes.ini Parameter • Don’t use this! § Use “Remove Documents not modified in this file” § Use Archive Profile(s) to split into multiple databases § Use console logs to retain old log data • Log Mirroring, Mirror retention § Conclusion
2016ConnectThe Premier Social Business and Digital Experience Conference MakeEveryMomentCount Thank you • Thank you for attending! § We’d love to hear from you ca.linkedin.com/in/benedekmenesi Twitter.com/BenMenesiTwitter.com/Idonotes Ben Menesi Linkedin.com/in/idonotes Chris Miller

Check these out next

Logging Wars: A Cross-Product Tech Clash Between Experts

Recomendados

Más contenido relacionado

Presentaciones para ti(20)

Destacado(9)

Similar a Logging Wars: A Cross-Product Tech Clash Between Experts (20)

Más de Benedek Menesi(9)

Último(20)

Logging Wars: A Cross-Product Tech Clash Between Experts