12. 60% Online Support Only
53% Faster Agent response
82% -ve experience = Lost business
5.5x User Generated Content
Our Context
13. We exist to delight our customers,
with TWG employees being our most loyal
ones, with the beauty of technology.
Our Vision
14. What is :
• Culture
• Authentic Leadership
• Awareness of changing market
• Empathy for customers
• Respect for competition
• Change
Our Challenges
15. • Unleash the pent-up demand
• New benchmark in costs
• Trust worthy data
• Core Tech
• People
Our Strategy
16. ü Security
ü Scalability
ü Availability
ü Performance
ü Offer Hybrid clouds to run workloads in optimal places
ü Build and deploy apps at speed of demand
ü Grant access to apps to apps and platform, wherever they reside
ü Near geo app fluency. NZ Cloud independence!
ü Analytics driven transparency for end-to-end tech platform
ü Zombie Apocalypse