1. Chun (Ben) Tang
646 E. Vermont Drive  Gilbert, AZ 85295
602-451-9603  orange_greatwall@yahoo.com
Senior Operations Specialist
Experienced management professional with proven success in a diverse array of business environments. Strong
ability to lead teams that handle projects fromconcept to completion on time and within budget. Demonstrated
skills in training and mentoring staff. Expertise in developing and implementing policies and procedures that
improve company efficiencies. Well-versed in technical projects. Background in data analytics and process
transformation.
CORE COMPETENCIES
Business Development  Team Leadership  Customer Service  Program Management 
Remote Deposit Capture  Project Management  Staff Training  Oral and Written Communications 
Client Relations  Vendor Management  Relationship Building  Staff Recruitment 
EXPERIENCES AND ACHIEVEMENTS
SILICON VALLEY BANK, Tempe, AZ 2012-Present
Senior Operations Specialist
Oversee daily operations of Fraud Control Services PosPay TRecs system including creating and updating
department procedures and training internal users. Review monthly statistics to report and identify
improvement areas. Test system in UAT and production. Analyze, track, and resolve system defects and
operation issues. Collaborate with fraud monitoring, global implementation, client services and support,
relationship team, online channel, IT and vendor on client, operational, and system issue escalation. Review
and approve check deposits based on client risk rating. Consider authority matrix, internal risk, guidelines,
client’s business model, and credit history to minimize exposure to potential loss due to fraud.
 Streamlined operations to reduce full-time equivalent PosPay staff by .8.
 Organized and serve as primary contact for Adopt-A-Family program, the largest donation ever received
by a local Salvation Army branch.
 Chaired Meet & Greet Subcommittee and organized and planned three Meet & Greet events.
First Corporate Credit Union, Phoenix, AZ 2007-2012
System Conversion Project Implementation/Training Manager  2011-2012
Tested files, data verification, and new and updated core applications before project launch. Researched and
developed new products. Led all implementation phases for various payment systems including new setup,
software, and hardware installation, training, systemupgrades, technical support and troubleshooting. Created
and updated payment system and new product procedural manuals for internal staff and credit union
employees. Helped create and update departmental policies and procedures.
 Successfully implemented new wire system including testing, data validation, quality control, user
manuals; and internal and external training.
Member Services Manager  2010-2011
Oversaw operations departments and workflow including staff of four people. Resolved incoming inquiries.
Delegated tasks within operation. Co-manager cash services, research and e-services departments.
 Crossed-trained on all functions within all operation departments.
 Eliminated need to hire one full-time employee and reduced operation budget by 11%.
E-Service Specialist  2007-2010
Processed incoming and outgoing domestic and international wire and ACH transactions. Handled inbound
inquiries, service messages, and return wire request. Helped investigate and recover wire fraud funds.
Reviewed and performed due diligence on all suspected OFAC checker transactions. Managed Federal Reserve
account.
 Helped recover $45K fraudulent wire sent to China.

2. CHUN (Ben) YANG Resume, Page 2
ADDECO, Phoenix, AZ 2006-2007
Operations Specialist, Charles Schwab
Accountable for verifying and establishing international wire transactions. Verified and updated client records.
Translated documents and transactions for and with Mandarin/Cantonese-speaking clients. Issued customer
checks. Opened and closed accounts.
 Eliminated department overtime and reduced department budget by 10%.
 Provided coverage for senior staff during vacation.
CANTON DRAGON CHINESE RESTAURANT, Scottsdale, AZ 2006
Assistant Manager
Supervised six employees in providing daily service to customer base. Helped design and launch restaurant
website. Emphasized customer retention and door-to-door advertising.
 Increased profit by 10% during summer months.
WELLS FARGO BANK, Tempe/Scottsdale, AZ 2005-2006
Teller/Merchant Teller
Aided customers with their daily banking needs. Partnered with business banker to set up merchant card
processing service.
 First teller in district to acquire and set up new business account.
 Reduced processing fees by 11% for new client.
EDUCATION
Master of Science, Industrial Engineering Prerequisite Coursework,
Calculus I-II and Elementary Linear Algebra
Rio Salado College/Arizona State University, Online (In Progress)
Master of Business Administration
University of Phoenix, Phoenix, AZ, 2008
Bachelor of Art, Psychology
Arizona State University, Tempe, AZ, 2004
Continuing Education in Computer Coding and Programming
Code School, Online (In Progress)