Awareness raising presentation and workshop on the way social and environmental degradation will impact the tourism industry at large, and people who will work in tourism (the audience) in particular. Group exercises articulated around the concept of impact of key department on certain aspect of hotel operations (energy, water, waste, chemicals, social/environmental, food,..), ways to mitigate it, and how to go from idea to implementation by using SMART tool (action plan).

1. Sustainability in the Lodging Sector
Part 1
Rational
Stakeholders
Ways Forward
Benjamin Lephilibert

2. background
Managing Director

3. MENU of the
Day
 Class «rules»
 Energizer – Circle of Trust
 What is sustainability,
 Hotel sustainability: explanations
 Why YOU should care
 Exercise
 Break
 Hotel Sustainability: How?
 Get the right approach
 Get the right People on board
 Take the right direction: Hotel Sustainability Policy
 The importance of measurement
 Tools for Hotel sustainability: Action Plan.

4. + ENERGIZER
1) Few «rules»

5. SUSTAINABILITY ?
What is
(Sustainable Development)

6. “Development that meets the
needs of the present without
compromising the ability of
future generations to meet
their own needs.”
Brundtland Report, 1987
การพัฒนา ที่ตรงกับ ความต้องการในปัจจุบันโดยไม่สูญเสีย
ความสามารถ ของคนรุ่น อนาคตที่จะ ตอบสนองความ
ต้องการ ของตัวเอง
https://www.youtube.com/watch?v=WfGMYdalClU
(sustainability ?!)

7. CONCEPT: Triple Bottom Line
SUSTAINABILITY
People
Planet
Profit

8. HOTEL
SUSTAINABILITY?
What is

9. What is Hotel Sustainable EFFICIENCY?
JOBS
+
+
Happy
+
MAXIMUM
OUT
+
MINIMIMUM IN
With minimum impact…
HOTEL
Social/cultural

10. Why YOU should care? -
HIGH ENERGY
CONSUMPTION
CREATES
Air Pollution
creates
Bye
Bye !!
=
=

11. Why YOU should care? –
Bye Bye !!
=
YOU !!
Your
COMMUNITYWHY ?
 Tourism= 7% of Thailand’s GDP, but large (indirect) impact

12. Why YOU should care? - Saving WATER
HIGH WATER
CONSUMPTION
Uses
=
Bad yields
=
Bye
Bye !!
=
FOOD prices High
Moon River, Feb 2014

13. Why YOU should care? – Less CHEMICALS
=+
BEFORE AFTER
Bye Bye
!!
=

14. Health Effect of Pollution
Health Effect of Pollution

15. I want YOU to think:
Exercise 1 – Slipping in the shoes of…
4 groups representing 4 departments:
• Kitchen Front Desk
• Engineering Gardening
1) What negative impact your department may
have?
2) how could YOU contribute to minimize
identified impact in your hotel ?

16. THINK
WASTE
ENERGY
CHEMICALS
FOOD
WASTE
WATERSOCIAL/
COMMUNITY
A. Each member of the group choose 1 type of impact, and identify potential impact on piece of paper
B. Collect the individual impact on the left side of the flip chart
C. Then think of potential solutions to reduce impact
D. Collect individual ideas/solution on the right side of the flipchart
E. One person speaks for each group
F. Each group presents findings
Exercise 1 – Slip in the shoes of…

17. BREAK

18. LET’S GET
ENERGIZED

19. Hotel Sustainability – How?
Efficient Technologies
Working processes (SOPs)
COOPERATION is
KEY!!!
CHANGE of Mentality
+
Working environment

20. - Step 1: right Approach
The standard “top-
down” approach is
based on:
- New equipment
- Training of HoDs
Hotel Corporate Hierarchy
GM
HoDs
STAFF
?It relies on MONEY
and on the “trickle
down effect”,
expecting staff to
participate
Better to tackle the
entire corporate
pyramid, by FOCUSING
on staff-managers
collaboration.
?
Staff understand, feel
engaged, ensure day-to-
day implementation of
best practices & help
reduce costs
“ Hotel Staff that can participate & take initiatives in their daily work are happier staff.
Happier staff exceed customers expectations, and customers then become the hotel
brand's advocates.”

21. Areas of Improvement
A. Energy
B. Recyclable Waste
C. Water
D. Chemicals
E. Community Empowerment
F. Staff Commitment
G. Communication (external)
H. Food Waste
Core Members:
GM (supervising/motivational role)
HResource (E+F+G+H)
Training Mgr (F)
Technical Service (Dir.) (A-D+I)
Head of Procurement
(A+B+D+E+H)
HKeeping (A+B+C+D+F)
FnB/ Ex. Chef (A+B+C+D+F+H)
Front Office (G)
Finance/Accounting (A-H)
Marketing/Communication (G)
- Step 2: right PEOPLE
& responsibilities
=> EVERYONE has a ROLE TO PLAY!

22. Conscious Team -Rational

23. Backbone of the hotel sustainability
program
WHY WRITING A SUSTAINABILITY POLICY?
An important Communication tool
The compass that provides
clear directions
- Step 3: Right Direction

24. Prepared by Benjamin Lephilibert
Conscious Team: TOOLS
- Sustainable Policy

25. It is a CRUCIAL for improvement,
including for resource efficiency
PERFORMANCE
REFERENC
E
OBJECTIVES
=
HOTEL
- Step 4: Measuring, Recording, Tracking

26. You MUST establish a
SYSTEM
to regularly collect and record data
REMINDER
example. if you start measuring:
Liters of uncompacted waste/week,
make sure following records are not
made on compacted waste
NO MEASUREMENT
=
NO IMPROVEMENT !!

27. - Action Plan
- Step 5: Tools for Hotel Sustainability

29. - Exercise: From IDEAS to ACTIONS
• Same groups as earlier today
• Select the best 2 ideas for each of the categories selected
• Use the Action Plan template given, and think STEP-by-STEP how to achieve the
goal.
•One person is Team Facilitator
•Each team present their action plan to the audience
•Feedback

30. Story of Stuff (25 min)
• https://www.youtube.com/watch?v=7KEQm6
2Z0AM
Anything you can apply at WORK?
At Home?

31. An improved Thai Hotel
Industry
is OUR
RESPONSIBLITY!
(at work, at home, in our community…)

32. Wanna LEARN more?
 http://www.filmsforaction.org/articles/films_for_action_presents_the_top_100_docum
entaries_inspiring_the_shift_to_a_sustainable_paradigm/
  Especially: The lightbulb conspiracy, the 11th hour, Inside jobs, Food inc.,
 http://storyofstuff.org/movies/story-of-change/
 http://www.gstcouncil.org/gstc-criteria/criteria-for-hotels-and-tour-operators.html
 http://www.greenhotelier.org/
 www.Sustainability-leaders.com
Wanna DO more?
 http://www.mysusthouse.org/game.html
 http://avaaz.org/en/
 http://climatekids.nasa.gov/how-to-help/
Sustainability in General
Hotel Sustainability

33. Wanna PLAY more?
ONLINE GAME
 http://www.centerforsustainability.org/funstuff.php
 http://learningforsustainability.net/internet/online_games.php
 http://primetime.unprme.org/2012/02/27/using-online-games-to-teach-sustainability-part-
1/
 http://learningforsustainability.net/internet/online_games.php
 http://wiki.thegeekmovement.com/tiki-index.php?page=Sustainability+Games
 http://ecogamer.org/environmental-games
 http://www.thewaterfamily.co.uk/index2_content.html
 http://ecan.govt.nz/advice/your-school/games-movies/Documents/tip-the-
balance/intro.html

34. contact@lightblueconsulting.com
www.lightblueconsulting.com
Hotel Sustainability Redefined
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