UKLUG 2012 – Cardiff, Wales
The European Collaboration
with a Swiss twist
Sandra Bühler
Belsoft Collaboration AG
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
•System Integrators
• IBM Dom...
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
About the speaker
•Sandra Büh...
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
About the speaker
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
About the speaker
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
The Client
EURAPCO - European...
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
The Client
EURAPCO - European...
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
The Design Partner
nbrion – s...
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
and some more behind
the scen...
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
The starting point
•Small inf...
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
•To simplify and enhance the ...
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
Let’s start the brainstorming
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
Brainstorming result
Brainsto...
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
The “raw” steps
Infrastructur...
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
Some challenges during the pr...
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
Title Severity Status
User wi...
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
The Infrastructure (now)
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
•The hosted servers all run o...
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
•Profiles
• Number of employe...
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
•Communities
• Total number o...
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
The standard login page
The s...
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
The e-join login page • New d...
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
Registration Page
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
The landing page on launch
Th...
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
Custom icons for Communities
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
EventsXPages App
Connections
...
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
Events Widget
Events Widget
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
The Eurapco Magazine
The Eura...
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
Questions?
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
Contact
•Sandra Bühler
about....
UKLUG 2012 – Cardiff, Wales
©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch
Thank you for you attention
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The European Collaboration with a Swiss twist

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Presentation held @ the IBM user Group ICON UK
"Last year we started a challenging project consisting of renewing and enhancing the collaboration platform for a European insurance conglomerate. We moved from an antiquate chat server and different IBM Notes databases to a fully integrated platform with IBM Sametime, IBM Connections and IBM Notes/Domino (XPages) applications. To top it all up, we customised the user experience with a design partner to create a unique collaboration platform. We'll talk about the starting point, the pitfalls, the successful results and a lot of PMRs and how the platform is used now and what are the plans for the next phase." Sandra Bühler, Belsoft Collaboration AG

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The European Collaboration with a Swiss twist

  1. 1. UKLUG 2012 – Cardiff, Wales The European Collaboration with a Swiss twist Sandra Bühler Belsoft Collaboration AG
  2. 2. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch •System Integrators • IBM Domino/Notes • IBM Notes Traveler • IBM Sametime • IBM Connections •Custom Development • Domino • XPages • Interfaces and Systemintegration •Education for Administrators, Developers and Users •Member of the Penumbra Group
  3. 3. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch About the speaker •Sandra Bühler •Co-founder and co-owner of Belsoft Collaboration AG •About 18 years in the Lotus/ICS world as a Senior Sales Consultant •Main topics besides a high contribution in strengthening the position of ICS in the market are project management and user education •Guest lecturer at the University of Zurich with Applied Sciences’ for Social Business, well known speaker at several user groups and co- organizer of ‘IBM Connect comes to you’ and ‘ICON Switzerland’ events. •IBM Champion for 2014 and 2015
  4. 4. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch About the speaker
  5. 5. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch About the speaker
  6. 6. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch The Client EURAPCO - European Alliance Partners Company AG Eurapco is an Alliance of large independent European mutual insurance companies. The Alliance consists of seven Partners that operate in 18 countries across Europe. Eurapco Partners aim to benefit from their involvement on the international stage to strengthen their ability to compete in their local markets and are unified in one goal: to create value together.
  7. 7. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch The Client EURAPCO - European Alliance Partners Company AG Eurapco is an Alliance of large independent European mutual insurance companies
  8. 8. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch The Design Partner nbrion – soluciones creativas nbrion is a small advertising agency located in Torrelodones, near Madrid, in Spain. They are specialized in branding, social media and branded content.
  9. 9. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch and some more behind the scenes.. Belsoft Collaboration AG The Project Team EURAPCO Team
  10. 10. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch The starting point •Small infrastructure with 3 Servers •Critical but somewhat old Notes Applications with complex processes and workflows •The desire to offer their customers more and better services •It’s time to renew and modernize the offering
  11. 11. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch •To simplify and enhance the communication and collaboration •To “modernize” the services/applications and offer additional state of the art functionality •To implement a hybrid solution of local and hosted infrastructure Goals
  12. 12. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch Let’s start the brainstorming
  13. 13. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch Brainstorming result Brainstorming result
  14. 14. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch The “raw” steps Infrastructure Work Technical and conceptual preparation for hosting Installation and implementation of IBM Connections, LDAP integration, webpage migration to Belsoft infrastructure Installation and implementation of IBM Sametime SW- Development Concept and POC (IBM Connections as Eurapco Member Zone) Integration of Domino App results into IBM Connections, Eurapco UI changes Tests with real data User Interaction Installation of Plug- Ins for Eurapco employees Education and consulting/support of IBM Connections Community leaders Tests with real data
  15. 15. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch Some challenges during the project IBM Documentation (or lack thereof..) Technical problems and changing security requirements Design modifications (what, where and why doesn’t it work..) Migration of data (files) from Notes to Connections Communication PMR’s Some challenges during the project
  16. 16. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch Title Severity Status User with Umlaute in their name cannot create meeting room. 2 closed SBT: getFilesInFolder is limited to 10 results 3 open Undelete Forum Topics 3 closed Richtext Editor looses focus 3 closed @Mentions shows ID community forums 3 closed Get a java.lang.NullPointerException when trying to upload a profile picture 4 closed Document Conversion in Meeting Room fails 2 closed Folders keep loading 1 open About 25 PMR’s, mostly for IBM Connections but also IBM Sametime had its share.. Problem Management Request
  17. 17. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch The Infrastructure (now)
  18. 18. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch •The hosted servers all run on RHEL 6.5 except the server for IBM Conversion Server / IBM Forms Experience Builder (Win2008 R2) •We migrated over 40 GB of data (files) from a Notes Database to IBM Connections Files and have over 17’000 files stored within IBM Connections • Public: 13,464 (79.1%) Shared: 3,194 (18.8%) Private: 369 (2.2%) • Number of times files have been downloaded: 7,821 • Number of times files have been shared: 39,528 The Infrastructure and some figures
  19. 19. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch •Profiles • Number of employees who have updated their background: 251 • Number of employees with a picture supplied: 527 • Number of employees accessed profiles in the last week/month: 224/618 • Number of employees with tags: 119 •Activities • Number of activities: 42 • Total number of distinct members: 371 • Total number of entries: 304 The Infrastructure and some figures
  20. 20. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch •Communities • Total number of communities: 47 (15 public, 32 restricted) • Total number of distinct owners: 24 • Total number of distinct members: 1098 • Number of users logged in the last week: 325 • Number of users logged in the last month: 760 The Infrastructure and some figures
  21. 21. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch The standard login page The standard login page
  22. 22. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch The e-join login page • New design • Remember me checkbox • Password recovery • Registration form The e-join login page
  23. 23. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch Registration Page
  24. 24. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch The landing page on launch The landing page on launch
  25. 25. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch Custom icons for Communities
  26. 26. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch EventsXPages App Connections Files Events
  27. 27. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch Events Widget Events Widget
  28. 28. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch The Eurapco Magazine The Eurapco Magazine
  29. 29. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch Questions?
  30. 30. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch Contact •Sandra Bühler about.me/sandrabuehler
  31. 31. UKLUG 2012 – Cardiff, Wales ©2015BelsoftCollaborationAG,A.Ponte|www.belsoft-collaboration.ch Thank you for you attention

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