Public Improvement District Year in Review 2012-2013 presentation.

1. CENTRO SAN ANTONIO
2013 Update
July 2012 – June 2013
President: Ben E. Brewer III
Operations Manager: Jimmy Richards

2. Centro’s Key Services
Current Level of Service
• Ambassador Amigos
• Maintenance Amigos
• Streetscaping Amigos
• Marketing & Public Relations

3. Ambassador Amigos

4. FY2013 PID Boundary
N

5. Ambassador Amigos
Current Level of Service
• 17 Ambassador Amigos,
plus
• 1 Cross-trained Project Manager
• 4 Cross-trained Shift Supervisors
• Cover the entire PID area
• District is divided into 5 coverage zones

6. Ambassador Amigo Zones
N

7. Ambassador Amigos
Current Level of Service
Coverage
– Monday through Sunday
• 9 A.M. - 6 P.M. 5 Ambassadors
• 12 P.M. - 9 P.M. 5 Ambassadors
– Everyday
• 9 A.M.- 9 P.M. 1 Ambassador at Alamo Plaza
1 Ambassador at River Walk Streetcar
Station on River Level
1 Ambassador at Mobile Information Kiosk
• 9 A.M. – 6 P.M. 1 Ambassador at Centro Info Center
- 1 Supervisor and 1 Operations Center Staff at all times
664 total hours per week

8. Ambassador Amigos
Services of past 12 months
• Assisted 814,418 downtown guests, office workers and
residents with directions and service needs
• Manned Mobile Information Kiosk at various locations daily
• Serve as additional “eyes & ears” for the SAPD Downtown
Bicycle Patrol & Park Police
• Trained in specialized historical & geographical facts
• Available for special tours of key historical and geographic
areas of downtown
• We have a total of six team members that have obtained their
Professional Tour Guide Certifications.

9. Ambassador Amigos
Monthly Contacts

10. Maintenance Amigos

11. Maintenance Amigos
Current Level of Service
• 35 Amigos, plus
– 1 Cross-trained Project Manager
– 4 Cross-trained Shift Supervisors
• Cover entire PID area
• District divided into 6 coverage zones

12. N
Maintenance Amigo Zones

13. Maintenance Amigos
Current Level of Service
• Amigos per zone
– Pan and Broom teams work sidewalks in assigned zones
– Six teams dedicated to pressure washing
• Four for night time bus stops & sidewalks (9pm-5:30am)
• Two day time teams for spot cleaning sidewalks (6am-3pm)
• Schedule
– Monday through Friday 8 A.M. - 5 P.M. 12 crewmembers
12 P.M. - 9 P.M. 6 crewmembers
– Saturday and Sunday 8 A.M. - 5 P.M. 7 crewmembers
12 A.M. - 9 P.M. 6 crewmembers
– 1 Supervisor and/or 1 Project Manager per shift
• Activities include:
– Pressure washing, graffiti abatement, trash bag pick-up, weed
removal, gum removal
– Performed on schedule and on an as-needed basis
• 1,388 total hours per week

14. Maintenance Amigos
Services in past 12 months
• Collected over 57,754 bags of trash, a total of 722 tons
• Power washed in District a total of 28 million SF of sidewalks
• Power washed 10,281 bus stops
• Removed weeds from 1,667 block faces of District sidewalks
• Removed 118,631 gum spots from District sidewalks
• Removed 11,246 graffiti tags & stickers
• Provide contract maintenance services for COSA DT
Operations on the River Walk
• Provide contract maintenance services for San Antonio River
Authority on Museum Reach
• Provide contract maintenance services for San Antonio River
Authority on Mission Reach
• Provide contract services for Pearl Farmer’s Market & Sunday
in the Park
• Trained to serve as “eyes and ears” for the SAPD Downtown
Bicycle Patrol and Park Police

15. Streetscaping Amigos

16. Streetscaping Amigos
Current Level of Service
• 4 Amigos
• Schedule Monday through Friday
– 5 days per week
– 6 A.M.- 3 P.M.
– Saturday (as needed if lack of precipitation)
• Improvements include:
– 586 12” terra-cotta pots on light poles
– 60 clusters of 3 large pots on sidewalks & in plazas
– 86 12” terra-cotta pots on stair rails between street &
River Walk
– 3 concrete planters at the River Walk Street Car
Station
• 160 hours/week

17. Streetscaping Amigo Work Areas
Legend
Clusters of pots
Pots on
handrails
Pots on
lampposts

18. • Planted 1,938 bougainvillea plants
• Planted 3,230 pansies
• Planted 3,230 petunias
• Regularly pruned, fertilized and treated for
insects
• Dispensed thousands of gallons of water to
supplement rainfall
• Regularly replaced missing and dead plants as
necessary
Streetscaping Amigos
Services in past 12 months

19. • Downtown “Need Help” Rack Card
• Maintained Mobile Information Kiosk
• PID Information Resource
• Website Maintenance
• Media Exposure for Amigos
• Special Event Participation
• Partnership Opportunities
• Maintained Mobile App for smart
phones
• Dedicated e-newsletter
• Facebook and Twitter presence
Marketing & Public
Relations
Services in past 12 months

20. FY2013 Special Projects
& Capital Improvements
• Continued to fund the grackle “relocation” program
• Purchased 15 iTouch PDA’s for the tracking of
questions and information asked of our Public Service
Representatives. The units are also used to conduct
landscaping survey for COSA on River Walk, at Milam
Park, and Travis Park
• For the past 12 month all Amigos have worn
Pedometers while performing their duties. This resulted
in 56,849 miles walked or the equivalent of walking
around the earth’s equator over 2 times.

21. FY2013 Budget
Income
• Private Assessments - $1,965,674*
• City/CPS Assessment - 155,515
• By contract (VIA, County ) - 206,343
• Other (Delinquent, P&I)- 23,500
Expenses
• Management/Admin - $ 352,000
• Operations - 97,000
• Maintenance - 969,000
• Ambassadors - 685,000
• Landscaping - 250,000
• Marketing/PR - 100,000
• Centro Bridge - 100,000
• Capital/Contingency/Reserve - 175,000
* Based on assessment rate of $0.12/$100 for commercial
valuation & $0.09/$100 for residential valuation

22. Additional Service Contracts
River Walk Sanitation Services
Current Level of Service
• Amigos on the River Walk
- City of San Antonio Contract Service
- Three 2-man teams clean River Walk on a daily basis
- 14 Amigos
• Schedule
– Monday through Sunday 6 A.M. - 10 A.M. 6 crewmembers
2 P.M. - 8 P.M. 6 crewmembers
– 1 Supervisor and/or 1 Project Manager per shift
• Activities include:
– Elevator cleaning, graffiti abatement, trash & brush pick-up,
trash can tipping, trash removal
– Performed on schedule and on an as-needed basis
• 540 total hours per week

23. Additional Service Contracts
Museum Reach
Current Level of Service
• Amigos on Museum Reach of San Antonio River
- San Antonio River Authority Contract Service
- 7 Amigos
• Schedule
– Monday through Sunday 8:00 A.M.–5:00 P.M. 4 crewmembers
– 1 Supervisor and/or 1 Project Manager per shift
• Activities include:
– Trash & brush pick-up, trash can tipping & trash removal
• 224 total hours per week

24. Additional Service Contracts
Mission Reach
Current Level of Service
• Amigos on Mission Reach of San Antonio River
- San Antonio River Authority Contract Service
- 7 Amigos
• Schedule
– Monday through Sunday 7:00 A.M.– 4:00 P.M.
4 crewmembers
– 1 Supervisor and/or 1 Project Manager per shift
• Activities include:
– Trash & brush pick-up, trash can tipping & trash removal
• 224 total hours per week

25. FY2014
Public Improvement District
Re-Authorization
• Centro SA & Downtown Alliance participated with other
PID property owners on a committee to explore renewal
options
• Downtown Alliance led the petition effort to re-authorize
the PID for a new 10-year term
• Petition calling for the re-authorization represented 68%
of the total valuation and 56% of the owners of record
for properties located in the PID
• On May 30th, 2013, the City Council approved the re-
authorization of the PID for the new 10-year term to
begin October 1, 2013
• District boundary expands to the West, North and South

26. FY2014 PID Boundary

27. FY2014 Service Proposal for
Ambassador Amigos
• Similar service level as in FY2013 with
emphasis on strategic allocation of
manpower at key, high-traffic locations
• Addition of three positions to service
expansion of District to west, north and south
and possible increase of additional manpower
in the District contingent on final assessed
values

28. FY2014 Service Proposal for
Maintenance Amigos
• Similar level of services as provided in
FY2013
• Increased use of mechanical cleaning
equipment in low pedestrian traffic locations
to increase speed of operations
• Addition of ten positions to service expansion
of District to west, north and south and
possible increase of additional manpower in
the District contingent on final assessed
values

29. FY2014 Service Proposal for
Streetscaping Amigos
• Service & maintenance of existing planters &
plant materials installed through FY2013
• Continued maintenance of planters on Alamo
Plaza, Travis Street and Convention Plaza per
partner relationships
• Addition of one position to service expansion area of
District to West, North and South with installation and
service new planter clusters and former contract area
• Purchase and install new planter clusters in other
areas at strategic locations in District contingent on
final assessed values

30. Proposed FY2014
Project & Capital Improvements
• Partner with other organizations to implement
Downtown Strategic Plan with focus on
housing, parking, hospitality & job attraction
• Assist with funding for downtown capital
projects (furniture, signage, lighting, etc.)
• Funding to replace and repair District equipment
• Creating a Business Recruitment and Retention Plan
and implementation of same
• Develop a Marketing & Messaging Plan for
Downtown and the center city and implementation of
same

31. FY2014 Budget
Income
• Private Assessments - $3,123,561*
• City/CPS Assessment - 247,218
• By contract (VIA, County ) - 541,661
• Other (Delinquent, P&I)- 37,500
Expenses
• Management/Admin - $ 500,000
• Operations - 125,000
• Maintenance - 1,200,000
• Ambassadors - 750,000
• Landscaping - 400,000
• Business Recruit & Retain - 300,000
• Marketing/PR - 300,000
• Capital Projects 300,000
• Equipment/Contingency/Reserve - 175,000
* Based on assessment rate of $0.15/$100 for commercial valuation & $0.09/$100
for residential valuation (2012 valuations)

32. FY2014
Centro San Antonio
Board of Directors
• David Barnett
Simon Group & Weston Centre
• Bill Brendel
Crockett Hotel
• Diane Coliz
Milam Building
• Tom DeBrooke
Credibility Sharing
• Alfredo Flores Jr.
Alamo Music
• Priscilla Gonzaba (Sect’y/Treasurer)
Rivercenter Mall
• Stan McCormick
Frost Bank
• Jim Mery (Ex-Officio)
City of San Antonio
• Jim Quinn
Marriott Hotels
• Roland Polanco
Delivery Market
• June Reedy
Resident
• John Reinhart
Hixon Properties
• Nancy Russell (Chair)
Cambridge Realty
• Don Ryden
Baptist Healthcare
• Jack Suneson
Marti’s
• Tammy Peacock-Werline
Hard Rock Cafe
• Ben E. Brewer III (President)
Centro San Antonio
• Jimmy Richards (Operations)
Centro San Antonio