SlideShare ist ein Scribd-Unternehmen logo

Active Manager

Active Manager is a manager-led business transformation methodology that creates a sustainable step change in operational performance. It typically delivers performance improvements between 10% and 20%.

1 von 10
Downloaden Sie, um offline zu lesen
>
Active
Manager
A BearingPoint Accelerator
Active Manager is a manager-led business
transformation methodology that creates a
sustainable step change in operational performance.
It typically delivers performance improvements
between 10% and 20%.
CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< >
Contents
Market Drivers
Our Approach
Client Benefits
References
Contact
Active Manager | A BearingPoint Accelerator
CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< >
Market Drivers
Front-line managers are typically promoted into their role because they are good engineers,
contact centre agents, sales people and not necessarily because they are likely to be good
managers or leaders.
New managers end up learning the role from their peers or bosses who have typically gone
through the same process.
Represents a hidden opportunity to improve performance (productivity & service quality) in
most businesses.
We promote the concept of ‘active management’. A front-line manager should spend a
minimum of 60% of their time actively managing. Active management involves providing
coaching, guidance, assistance and support to your team in a positive and constructive way.
In reality most front-line managers spend less than 25% of their time ‘actively managing’,
despite being the core of their role.
Through our Active Manager programme we seek to equip front-line managers with the
appropriate skills, tools, knowledge, experience and confidence to actively manage +60% of
their time. The result is an improvement in performance within their team between 10% - 20%.
Active Manager | A BearingPoint Accelerator
CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< >
Our Approach
Active Manager - Mobilising front-line managers
Realising operational improvement through better front-line management
Active Manager is a manager-led business transformation methodology that creates a sustainable step change in operational
performance. It typically delivers performance improvements between 10% and 20%.
We equip front-line managers with the skills, tools, knowledge, experience and confidence necessary to optimize the effective
utilization of the staff under their control and, as a result, unlock their team’s true potential.
Active ............
16%
Passive ............
14%
Direct ............
13%
Admin ............
35%
Ineffective ............
22%
Typical time management Ideal time management
Active 70% ............
Passive 10% ............
Direct 5% ..........
Admin 10% .........
Ineffective 5% .........
Active Manager | A BearingPoint Accelerator
Our Approach
Enabling front-line managers to improve performance
through sustained behavior change
Competency Based Exemplar
Modelling Conducted
• Active Management
• Resilience
• Planning
• Motivation
• Content Knowledge
• Team Working
• Focus on Results
• Communication
• Innovation and CI
• Sales Techniques
Management Development
Workshops Delivered
• Sales Management Framework and Toolkits
• Operating Report Interpretation
• Active People Management
• Competencies, Personal Drivers and Work
Practices
• Continuous improvement and Best Practice
• Short Interval Control and Management by
exception
• Performance Management, Review, Coaching
& Effective Action Planning
• Sales process and techniques
Accelerated Performance
Management Supported
• APM provides structured on-the-floor support
to individual managers as they seek to realise
targeted operational improvements.
• APM equips managers with the support,
confidence and discipline required to
successfully achieve and sustain enhanced
team performance.
CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< >
Active Manager | A BearingPoint Accelerator
CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< >
Our Approach
Approach & indicative timelines
The proposed approach commences with a critical review of the existing Workforce Management Framework.
At the same time, a combination of Team Leader competency assessments is conducted.
The Management Development workshops will be customised based on competency gaps, alignment with the Workforce
Management Framework and input from internal stakeholders.
Senior Manager overview sessions will be conducted prior to the Management Development Workshops Commencing. Overview
sessions will take up to (1) day while the Management Development
Workshops will take up to (3) days. After the Workshops all Team Leaders, Managers & Senior Managers will receive approx. (12)
lapsed weeks ‘on-the-floor’ support and coaching.
Workforce Management Framework
Reviewed
Competency Based Exemplar
Modelling Conducted
Development Workshops Customised
Management Development
Workshops Delivered
Accelerated Performance Management
Supported
3 Weeks 6 Weeks 12 Weeks
Action Plan
Goals
Confidence
Innovation
Capability
21 Lapsed Weeks
Active Manager | A BearingPoint Accelerator

Recomendados

IT Financial Management
IT Financial ManagementIT Financial Management
IT Financial ManagementBearingPoint
 
Investment Accounting in the Cloud
Investment Accounting in the CloudInvestment Accounting in the Cloud
Investment Accounting in the CloudBearingPoint
 
Revenue Recognition
Revenue RecognitionRevenue Recognition
Revenue RecognitionBearingPoint
 
Investment Data Warehouse
Investment Data WarehouseInvestment Data Warehouse
Investment Data WarehouseBearingPoint
 

Más contenido relacionado

Was ist angesagt?

Service goes digital
Service goes digitalService goes digital
Service goes digitalBearingPoint
 
Intelligent finance operations provide competitive edge to enterprises
Intelligent finance operations provide competitive edge to enterprisesIntelligent finance operations provide competitive edge to enterprises
Intelligent finance operations provide competitive edge to enterprisesGenpact Ltd
 
Planning and Forecasting in Oil & Gas
Planning and Forecasting in Oil & GasPlanning and Forecasting in Oil & Gas
Planning and Forecasting in Oil & GasBearingPoint
 
Steps Of Strategic Procurement Process PowerPoint Presentation Slides
Steps Of Strategic Procurement Process PowerPoint Presentation SlidesSteps Of Strategic Procurement Process PowerPoint Presentation Slides
Steps Of Strategic Procurement Process PowerPoint Presentation SlidesSlideTeam
 
Services Procurement - SOWs Best Practices
Services Procurement - SOWs Best PracticesServices Procurement - SOWs Best Practices
Services Procurement - SOWs Best PracticesPeopleFluent
 
Report: Improving the Procure-to-Pay Process - A Transformational Approach
Report: Improving the Procure-to-Pay Process - A Transformational ApproachReport: Improving the Procure-to-Pay Process - A Transformational Approach
Report: Improving the Procure-to-Pay Process - A Transformational ApproachDatamatics Global Services Limited
 
Opex Guru Introduction
Opex Guru  IntroductionOpex Guru  Introduction
Opex Guru IntroductionAnil Bakshi
 
ASC 606 Webinar: The Impact is on Your Whole Organization
ASC 606 Webinar: The Impact is on Your Whole OrganizationASC 606 Webinar: The Impact is on Your Whole Organization
ASC 606 Webinar: The Impact is on Your Whole OrganizationJade Global
 
Accenture-Value-Realization-for-SAP
Accenture-Value-Realization-for-SAPAccenture-Value-Realization-for-SAP
Accenture-Value-Realization-for-SAPLionel Vuillemin
 
Transform 2014: Trends in Procure to Pay
Transform 2014: Trends in Procure to PayTransform 2014: Trends in Procure to Pay
Transform 2014: Trends in Procure to PayKofax
 
Procure to Pay Transformation Case Study
Procure to Pay Transformation Case StudyProcure to Pay Transformation Case Study
Procure to Pay Transformation Case StudyRajat Dhawan, PhD
 
Procurement Powerpoint Presentation Slides
Procurement Powerpoint Presentation SlidesProcurement Powerpoint Presentation Slides
Procurement Powerpoint Presentation SlidesSlideTeam
 

Was ist angesagt? (20)

Universal Consor
Universal ConsorUniversal Consor
Universal Consor
 
Lean - ERP
Lean - ERPLean - ERP
Lean - ERP
 
CLU
CLUCLU
CLU
 
Digital Workspace
Digital WorkspaceDigital Workspace
Digital Workspace
 
LogCOST
LogCOSTLogCOST
LogCOST
 
Cloud Navigator
Cloud NavigatorCloud Navigator
Cloud Navigator
 
Service goes digital
Service goes digitalService goes digital
Service goes digital
 
Intelligent finance operations provide competitive edge to enterprises
Intelligent finance operations provide competitive edge to enterprisesIntelligent finance operations provide competitive edge to enterprises
Intelligent finance operations provide competitive edge to enterprises
 
Planning and Forecasting in Oil & Gas
Planning and Forecasting in Oil & GasPlanning and Forecasting in Oil & Gas
Planning and Forecasting in Oil & Gas
 
Steps Of Strategic Procurement Process PowerPoint Presentation Slides
Steps Of Strategic Procurement Process PowerPoint Presentation SlidesSteps Of Strategic Procurement Process PowerPoint Presentation Slides
Steps Of Strategic Procurement Process PowerPoint Presentation Slides
 
Control you indirect spend with SAP SCM
Control you indirect spend with SAP SCMControl you indirect spend with SAP SCM
Control you indirect spend with SAP SCM
 
Services Procurement - SOWs Best Practices
Services Procurement - SOWs Best PracticesServices Procurement - SOWs Best Practices
Services Procurement - SOWs Best Practices
 
Report: Improving the Procure-to-Pay Process - A Transformational Approach
Report: Improving the Procure-to-Pay Process - A Transformational ApproachReport: Improving the Procure-to-Pay Process - A Transformational Approach
Report: Improving the Procure-to-Pay Process - A Transformational Approach
 
Opex Guru Introduction
Opex Guru  IntroductionOpex Guru  Introduction
Opex Guru Introduction
 
ASC 606 Webinar: The Impact is on Your Whole Organization
ASC 606 Webinar: The Impact is on Your Whole OrganizationASC 606 Webinar: The Impact is on Your Whole Organization
ASC 606 Webinar: The Impact is on Your Whole Organization
 
Boski CV
Boski CVBoski CV
Boski CV
 
Accenture-Value-Realization-for-SAP
Accenture-Value-Realization-for-SAPAccenture-Value-Realization-for-SAP
Accenture-Value-Realization-for-SAP
 
Transform 2014: Trends in Procure to Pay
Transform 2014: Trends in Procure to PayTransform 2014: Trends in Procure to Pay
Transform 2014: Trends in Procure to Pay
 
Procure to Pay Transformation Case Study
Procure to Pay Transformation Case StudyProcure to Pay Transformation Case Study
Procure to Pay Transformation Case Study
 
Procurement Powerpoint Presentation Slides
Procurement Powerpoint Presentation SlidesProcurement Powerpoint Presentation Slides
Procurement Powerpoint Presentation Slides
 

Ähnlich wie Active Manager

Simon Mayo Professional CV April 2016
Simon Mayo Professional CV April 2016Simon Mayo Professional CV April 2016
Simon Mayo Professional CV April 2016magicmayo
 
Resume of Sherry Andreu
Resume of Sherry AndreuResume of Sherry Andreu
Resume of Sherry AndreuSherry Andreu
 
CEB Finance Service Brochure
CEB Finance Service BrochureCEB Finance Service Brochure
CEB Finance Service BrochureConnor Demarais
 
How to Revamp Performance Reviews Without Throwing Them Away
How to Revamp Performance Reviews Without Throwing Them AwayHow to Revamp Performance Reviews Without Throwing Them Away
How to Revamp Performance Reviews Without Throwing Them AwayLattice
 
Synergita corporate presentation
Synergita corporate presentationSynergita corporate presentation
Synergita corporate presentationSusan Carter
 
Synergita-Corporate Presentation Final Version
Synergita-Corporate Presentation Final VersionSynergita-Corporate Presentation Final Version
Synergita-Corporate Presentation Final VersionIswarya Elangovan
 
vivek sharma business process reengineering presentation
vivek sharma   business process reengineering presentationvivek sharma   business process reengineering presentation
vivek sharma business process reengineering presentationAkash Maurya
 
Corporate presentation-synergita
Corporate presentation-synergitaCorporate presentation-synergita
Corporate presentation-synergitaSusan Carter
 
MBA In Operations Management
MBA In Operations ManagementMBA In Operations Management
MBA In Operations Managementjagdeepsingh406
 
MBA-performance-management-PPT.pptx
MBA-performance-management-PPT.pptxMBA-performance-management-PPT.pptx
MBA-performance-management-PPT.pptxVineeshaGurnani
 
Practice management for financial advisors
Practice management for financial advisorsPractice management for financial advisors
Practice management for financial advisorsGrant Hicks
 
The changing business environment manager's perspective
The changing business environment   manager's perspectiveThe changing business environment   manager's perspective
The changing business environment manager's perspectiveLou Foja
 
The changing business environment manager's perspective
The changing business environment   manager's perspectiveThe changing business environment   manager's perspective
The changing business environment manager's perspectiveLou Foja
 
Strat Review Apr 16
Strat Review Apr 16Strat Review Apr 16
Strat Review Apr 16rayfagan1
 
Balanced Scorecard Tavico concept.ppt
Balanced Scorecard Tavico concept.pptBalanced Scorecard Tavico concept.ppt
Balanced Scorecard Tavico concept.pptVincent552843
 

Ähnlich wie Active Manager (20)

Simon Mayo Professional CV April 2016
Simon Mayo Professional CV April 2016Simon Mayo Professional CV April 2016
Simon Mayo Professional CV April 2016
 
Resume_Ashis
Resume_AshisResume_Ashis
Resume_Ashis
 
Resume of Sherry Andreu
Resume of Sherry AndreuResume of Sherry Andreu
Resume of Sherry Andreu
 
CEB Finance Service Brochure
CEB Finance Service BrochureCEB Finance Service Brochure
CEB Finance Service Brochure
 
How to Revamp Performance Reviews Without Throwing Them Away
How to Revamp Performance Reviews Without Throwing Them AwayHow to Revamp Performance Reviews Without Throwing Them Away
How to Revamp Performance Reviews Without Throwing Them Away
 
Synergita corporate presentation
Synergita corporate presentationSynergita corporate presentation
Synergita corporate presentation
 
Synergita-Corporate Presentation Final Version
Synergita-Corporate Presentation Final VersionSynergita-Corporate Presentation Final Version
Synergita-Corporate Presentation Final Version
 
vivek sharma business process reengineering presentation
vivek sharma   business process reengineering presentationvivek sharma   business process reengineering presentation
vivek sharma business process reengineering presentation
 
Corporate presentation-synergita
Corporate presentation-synergitaCorporate presentation-synergita
Corporate presentation-synergita
 
MBA In Operations Management
MBA In Operations ManagementMBA In Operations Management
MBA In Operations Management
 
MBA-performance-management-PPT.pptx
MBA-performance-management-PPT.pptxMBA-performance-management-PPT.pptx
MBA-performance-management-PPT.pptx
 
Practice management for financial advisors
Practice management for financial advisorsPractice management for financial advisors
Practice management for financial advisors
 
Baldev Raj
Baldev RajBaldev Raj
Baldev Raj
 
The changing business environment manager's perspective
The changing business environment   manager's perspectiveThe changing business environment   manager's perspective
The changing business environment manager's perspective
 
The changing business environment manager's perspective
The changing business environment   manager's perspectiveThe changing business environment   manager's perspective
The changing business environment manager's perspective
 
HR360_Presentation
HR360_PresentationHR360_Presentation
HR360_Presentation
 
KPI.pptx
KPI.pptxKPI.pptx
KPI.pptx
 
Strat Review Apr 16
Strat Review Apr 16Strat Review Apr 16
Strat Review Apr 16
 
Balanced Scorecard Tavico concept.ppt
Balanced Scorecard Tavico concept.pptBalanced Scorecard Tavico concept.ppt
Balanced Scorecard Tavico concept.ppt
 
Sudhakar_Resume
Sudhakar_ResumeSudhakar_Resume
Sudhakar_Resume
 

Mehr von BearingPoint

Marketing Operations Grid
Marketing Operations GridMarketing Operations Grid
Marketing Operations GridBearingPoint
 
Transformation Model for leveraging ARTIFICIAL INTELLIGENCE
Transformation Model for leveraging ARTIFICIAL INTELLIGENCETransformation Model for leveraging ARTIFICIAL INTELLIGENCE
Transformation Model for leveraging ARTIFICIAL INTELLIGENCEBearingPoint
 
Business and Data in motion
Business and Data in motionBusiness and Data in motion
Business and Data in motionBearingPoint
 
Opex in Manufacturing
Opex in ManufacturingOpex in Manufacturing
Opex in ManufacturingBearingPoint
 
SAM Software Asset Management
SAM Software Asset ManagementSAM Software Asset Management
SAM Software Asset ManagementBearingPoint
 
360° B2B Sales Management
360° B2B Sales Management360° B2B Sales Management
360° B2B Sales ManagementBearingPoint
 
Connectivity for IoT
Connectivity for IoTConnectivity for IoT
Connectivity for IoTBearingPoint
 
Predictive Maintenance
Predictive MaintenancePredictive Maintenance
Predictive MaintenanceBearingPoint
 
CPQ - Configure, Price and Quoting Excellence
CPQ - Configure, Price and Quoting ExcellenceCPQ - Configure, Price and Quoting Excellence
CPQ - Configure, Price and Quoting ExcellenceBearingPoint
 

Mehr von BearingPoint (11)

Marketing Operations Grid
Marketing Operations GridMarketing Operations Grid
Marketing Operations Grid
 
Transformation Model for leveraging ARTIFICIAL INTELLIGENCE
Transformation Model for leveraging ARTIFICIAL INTELLIGENCETransformation Model for leveraging ARTIFICIAL INTELLIGENCE
Transformation Model for leveraging ARTIFICIAL INTELLIGENCE
 
Business and Data in motion
Business and Data in motionBusiness and Data in motion
Business and Data in motion
 
Opex in Manufacturing
Opex in ManufacturingOpex in Manufacturing
Opex in Manufacturing
 
Visual Analytics
Visual AnalyticsVisual Analytics
Visual Analytics
 
SAM Software Asset Management
SAM Software Asset ManagementSAM Software Asset Management
SAM Software Asset Management
 
360° B2B Sales Management
360° B2B Sales Management360° B2B Sales Management
360° B2B Sales Management
 
Factory Navigator
Factory NavigatorFactory Navigator
Factory Navigator
 
Connectivity for IoT
Connectivity for IoTConnectivity for IoT
Connectivity for IoT
 
Predictive Maintenance
Predictive MaintenancePredictive Maintenance
Predictive Maintenance
 
CPQ - Configure, Price and Quoting Excellence
CPQ - Configure, Price and Quoting ExcellenceCPQ - Configure, Price and Quoting Excellence
CPQ - Configure, Price and Quoting Excellence
 

Último

SS LinkedIn Newsletter AAOS 2024 Recap PDF
SS LinkedIn Newsletter AAOS 2024 Recap PDFSS LinkedIn Newsletter AAOS 2024 Recap PDF
SS LinkedIn Newsletter AAOS 2024 Recap PDFDesirae2
 
EAPJ Vol VIII February 2024.pdf
EAPJ Vol VIII February 2024.pdfEAPJ Vol VIII February 2024.pdf
EAPJ Vol VIII February 2024.pdfDarryl_Carr
 
Registrationkraft's Prime Picks: Discover our top 5 blogs
Registrationkraft's Prime Picks: Discover our top 5 blogsRegistrationkraft's Prime Picks: Discover our top 5 blogs
Registrationkraft's Prime Picks: Discover our top 5 blogsRegistrationkraft
 
Finideas at Various Events in the Recent Years
Finideas at Various Events in the Recent YearsFinideas at Various Events in the Recent Years
Finideas at Various Events in the Recent YearsFinideasSurat
 
Silver One Corporate Presentation March 2024
Silver One Corporate Presentation March 2024Silver One Corporate Presentation March 2024
Silver One Corporate Presentation March 2024Adnet Communications
 
HR Coffee Session Feb 29, 2024 Slides.pdf
HR Coffee Session Feb 29, 2024 Slides.pdfHR Coffee Session Feb 29, 2024 Slides.pdf
HR Coffee Session Feb 29, 2024 Slides.pdfTalentView
 
Ensuring Financial Integrity: Conducting Effective Audits of Branch Office Ac...
Ensuring Financial Integrity: Conducting Effective Audits of Branch Office Ac...Ensuring Financial Integrity: Conducting Effective Audits of Branch Office Ac...
Ensuring Financial Integrity: Conducting Effective Audits of Branch Office Ac...MiMOiQ1
 
Daria Yaniieva: Corporate VC: driving Product and Service business synergy (UA)
Daria Yaniieva: Corporate VC: driving Product and Service business synergy (UA)Daria Yaniieva: Corporate VC: driving Product and Service business synergy (UA)
Daria Yaniieva: Corporate VC: driving Product and Service business synergy (UA)Lviv Startup Club
 
Session 2 - Value Proposition 1 JAX Bridges
Session 2 - Value Proposition 1 JAX BridgesSession 2 - Value Proposition 1 JAX Bridges
Session 2 - Value Proposition 1 JAX BridgesAnamaria Contreras
 
Session 1 Intro & InoVet it - JAX Bridges
Session 1 Intro & InoVet it - JAX BridgesSession 1 Intro & InoVet it - JAX Bridges
Session 1 Intro & InoVet it - JAX BridgesAnamaria Contreras
 
Comprehensive Guide - How to Hire Certified Magento Developers in India
Comprehensive Guide - How to Hire Certified Magento Developers in IndiaComprehensive Guide - How to Hire Certified Magento Developers in India
Comprehensive Guide - How to Hire Certified Magento Developers in IndiaPixlogix Infotech
 
Master SlideDeck Research Showcase 2024.pdf
Master SlideDeck Research Showcase 2024.pdfMaster SlideDeck Research Showcase 2024.pdf
Master SlideDeck Research Showcase 2024.pdfenterpriseresearchcentre
 
Monthly Social Media Update February 2024.pptx
Monthly Social Media Update February 2024.pptxMonthly Social Media Update February 2024.pptx
Monthly Social Media Update February 2024.pptxAndy Lambert
 
Programma BLMC Ketentheater 2024 tijdens ESEF Maakindustrie
Programma BLMC Ketentheater 2024 tijdens ESEF MaakindustrieProgramma BLMC Ketentheater 2024 tijdens ESEF Maakindustrie
Programma BLMC Ketentheater 2024 tijdens ESEF MaakindustrieMichel van Buren
 
ProNail Complex Deliverable The Uniquely Formulated Mist Spray That Suppor...
ProNail Complex Deliverable    The Uniquely Formulated Mist Spray That Suppor...ProNail Complex Deliverable    The Uniquely Formulated Mist Spray That Suppor...
ProNail Complex Deliverable The Uniquely Formulated Mist Spray That Suppor...sudhachengappa223
 
Entrepreneurship Skills, Attitude & Behavior Development
Entrepreneurship Skills, Attitude & Behavior DevelopmentEntrepreneurship Skills, Attitude & Behavior Development
Entrepreneurship Skills, Attitude & Behavior DevelopmentVisionPublisher
 
Lazaro-Lugo_Sandra_.M.B_.pb1_2025October-2.pptx
Lazaro-Lugo_Sandra_.M.B_.pb1_2025October-2.pptxLazaro-Lugo_Sandra_.M.B_.pb1_2025October-2.pptx
Lazaro-Lugo_Sandra_.M.B_.pb1_2025October-2.pptxSLazaroLugo
 
Kindful to Bloomerang Webinar slides .pdf
Kindful to Bloomerang Webinar slides .pdfKindful to Bloomerang Webinar slides .pdf
Kindful to Bloomerang Webinar slides .pdfBloomerang
 
Construction Documents Guide: Types and Significance in 2024
Construction Documents Guide: Types and Significance in 2024Construction Documents Guide: Types and Significance in 2024
Construction Documents Guide: Types and Significance in 2024caddrafting1
 
Equinox Gold March Corporate Presentation
Equinox Gold March Corporate PresentationEquinox Gold March Corporate Presentation
Equinox Gold March Corporate PresentationEquinox Gold Corp.
 

Último (20)

SS LinkedIn Newsletter AAOS 2024 Recap PDF
SS LinkedIn Newsletter AAOS 2024 Recap PDFSS LinkedIn Newsletter AAOS 2024 Recap PDF
SS LinkedIn Newsletter AAOS 2024 Recap PDF
 
EAPJ Vol VIII February 2024.pdf
EAPJ Vol VIII February 2024.pdfEAPJ Vol VIII February 2024.pdf
EAPJ Vol VIII February 2024.pdf
 
Registrationkraft's Prime Picks: Discover our top 5 blogs
Registrationkraft's Prime Picks: Discover our top 5 blogsRegistrationkraft's Prime Picks: Discover our top 5 blogs
Registrationkraft's Prime Picks: Discover our top 5 blogs
 
Finideas at Various Events in the Recent Years
Finideas at Various Events in the Recent YearsFinideas at Various Events in the Recent Years
Finideas at Various Events in the Recent Years
 
Silver One Corporate Presentation March 2024
Silver One Corporate Presentation March 2024Silver One Corporate Presentation March 2024
Silver One Corporate Presentation March 2024
 
HR Coffee Session Feb 29, 2024 Slides.pdf
HR Coffee Session Feb 29, 2024 Slides.pdfHR Coffee Session Feb 29, 2024 Slides.pdf
HR Coffee Session Feb 29, 2024 Slides.pdf
 
Ensuring Financial Integrity: Conducting Effective Audits of Branch Office Ac...
Ensuring Financial Integrity: Conducting Effective Audits of Branch Office Ac...Ensuring Financial Integrity: Conducting Effective Audits of Branch Office Ac...
Ensuring Financial Integrity: Conducting Effective Audits of Branch Office Ac...
 
Daria Yaniieva: Corporate VC: driving Product and Service business synergy (UA)
Daria Yaniieva: Corporate VC: driving Product and Service business synergy (UA)Daria Yaniieva: Corporate VC: driving Product and Service business synergy (UA)
Daria Yaniieva: Corporate VC: driving Product and Service business synergy (UA)
 
Session 2 - Value Proposition 1 JAX Bridges
Session 2 - Value Proposition 1 JAX BridgesSession 2 - Value Proposition 1 JAX Bridges
Session 2 - Value Proposition 1 JAX Bridges
 
Session 1 Intro & InoVet it - JAX Bridges
Session 1 Intro & InoVet it - JAX BridgesSession 1 Intro & InoVet it - JAX Bridges
Session 1 Intro & InoVet it - JAX Bridges
 
Comprehensive Guide - How to Hire Certified Magento Developers in India
Comprehensive Guide - How to Hire Certified Magento Developers in IndiaComprehensive Guide - How to Hire Certified Magento Developers in India
Comprehensive Guide - How to Hire Certified Magento Developers in India
 
Master SlideDeck Research Showcase 2024.pdf
Master SlideDeck Research Showcase 2024.pdfMaster SlideDeck Research Showcase 2024.pdf
Master SlideDeck Research Showcase 2024.pdf
 
Monthly Social Media Update February 2024.pptx
Monthly Social Media Update February 2024.pptxMonthly Social Media Update February 2024.pptx
Monthly Social Media Update February 2024.pptx
 
Programma BLMC Ketentheater 2024 tijdens ESEF Maakindustrie
Programma BLMC Ketentheater 2024 tijdens ESEF MaakindustrieProgramma BLMC Ketentheater 2024 tijdens ESEF Maakindustrie
Programma BLMC Ketentheater 2024 tijdens ESEF Maakindustrie
 
ProNail Complex Deliverable The Uniquely Formulated Mist Spray That Suppor...
ProNail Complex Deliverable    The Uniquely Formulated Mist Spray That Suppor...ProNail Complex Deliverable    The Uniquely Formulated Mist Spray That Suppor...
ProNail Complex Deliverable The Uniquely Formulated Mist Spray That Suppor...
 
Entrepreneurship Skills, Attitude & Behavior Development
Entrepreneurship Skills, Attitude & Behavior DevelopmentEntrepreneurship Skills, Attitude & Behavior Development
Entrepreneurship Skills, Attitude & Behavior Development
 
Lazaro-Lugo_Sandra_.M.B_.pb1_2025October-2.pptx
Lazaro-Lugo_Sandra_.M.B_.pb1_2025October-2.pptxLazaro-Lugo_Sandra_.M.B_.pb1_2025October-2.pptx
Lazaro-Lugo_Sandra_.M.B_.pb1_2025October-2.pptx
 
Kindful to Bloomerang Webinar slides .pdf
Kindful to Bloomerang Webinar slides .pdfKindful to Bloomerang Webinar slides .pdf
Kindful to Bloomerang Webinar slides .pdf
 
Construction Documents Guide: Types and Significance in 2024
Construction Documents Guide: Types and Significance in 2024Construction Documents Guide: Types and Significance in 2024
Construction Documents Guide: Types and Significance in 2024
 
Equinox Gold March Corporate Presentation
Equinox Gold March Corporate PresentationEquinox Gold March Corporate Presentation
Equinox Gold March Corporate Presentation
 

Active Manager

  • 1. > Active Manager A BearingPoint Accelerator Active Manager is a manager-led business transformation methodology that creates a sustainable step change in operational performance. It typically delivers performance improvements between 10% and 20%.
  • 2. CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< > Contents Market Drivers Our Approach Client Benefits References Contact Active Manager | A BearingPoint Accelerator
  • 3. CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< > Market Drivers Front-line managers are typically promoted into their role because they are good engineers, contact centre agents, sales people and not necessarily because they are likely to be good managers or leaders. New managers end up learning the role from their peers or bosses who have typically gone through the same process. Represents a hidden opportunity to improve performance (productivity & service quality) in most businesses. We promote the concept of ‘active management’. A front-line manager should spend a minimum of 60% of their time actively managing. Active management involves providing coaching, guidance, assistance and support to your team in a positive and constructive way. In reality most front-line managers spend less than 25% of their time ‘actively managing’, despite being the core of their role. Through our Active Manager programme we seek to equip front-line managers with the appropriate skills, tools, knowledge, experience and confidence to actively manage +60% of their time. The result is an improvement in performance within their team between 10% - 20%. Active Manager | A BearingPoint Accelerator
  • 4. CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< > Our Approach Active Manager - Mobilising front-line managers Realising operational improvement through better front-line management Active Manager is a manager-led business transformation methodology that creates a sustainable step change in operational performance. It typically delivers performance improvements between 10% and 20%. We equip front-line managers with the skills, tools, knowledge, experience and confidence necessary to optimize the effective utilization of the staff under their control and, as a result, unlock their team’s true potential. Active ............ 16% Passive ............ 14% Direct ............ 13% Admin ............ 35% Ineffective ............ 22% Typical time management Ideal time management Active 70% ............ Passive 10% ............ Direct 5% .......... Admin 10% ......... Ineffective 5% ......... Active Manager | A BearingPoint Accelerator
  • 5. Our Approach Enabling front-line managers to improve performance through sustained behavior change Competency Based Exemplar Modelling Conducted • Active Management • Resilience • Planning • Motivation • Content Knowledge • Team Working • Focus on Results • Communication • Innovation and CI • Sales Techniques Management Development Workshops Delivered • Sales Management Framework and Toolkits • Operating Report Interpretation • Active People Management • Competencies, Personal Drivers and Work Practices • Continuous improvement and Best Practice • Short Interval Control and Management by exception • Performance Management, Review, Coaching & Effective Action Planning • Sales process and techniques Accelerated Performance Management Supported • APM provides structured on-the-floor support to individual managers as they seek to realise targeted operational improvements. • APM equips managers with the support, confidence and discipline required to successfully achieve and sustain enhanced team performance. CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< > Active Manager | A BearingPoint Accelerator
  • 6. CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< > Our Approach Approach & indicative timelines The proposed approach commences with a critical review of the existing Workforce Management Framework. At the same time, a combination of Team Leader competency assessments is conducted. The Management Development workshops will be customised based on competency gaps, alignment with the Workforce Management Framework and input from internal stakeholders. Senior Manager overview sessions will be conducted prior to the Management Development Workshops Commencing. Overview sessions will take up to (1) day while the Management Development Workshops will take up to (3) days. After the Workshops all Team Leaders, Managers & Senior Managers will receive approx. (12) lapsed weeks ‘on-the-floor’ support and coaching. Workforce Management Framework Reviewed Competency Based Exemplar Modelling Conducted Development Workshops Customised Management Development Workshops Delivered Accelerated Performance Management Supported 3 Weeks 6 Weeks 12 Weeks Action Plan Goals Confidence Innovation Capability 21 Lapsed Weeks Active Manager | A BearingPoint Accelerator
  • 7. CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< > Client Benefits Some benefits of the Active Manager methodology are: • Achieves typical operational performance improvements (productivity, quality – Csat, NPS, First Call Resolution) between 10% and 20% • Provides clients with Year 1 Return on Investment of approx. 3:1. Three 3 ROI can be in excess of 10:1 • Active Manager programmes are usually cash neutral within 9 to 12 months • Establishes a performance management culture within the front-line managers community. Equips managers to support, mentor and build high performing teams • Delivers growth in the capabilities and performance of individuals and teams • Better enables managers to manage change in constantly evolving operational environments • Improves leadership capability, confidence and accountability for goal achievement • Establishes rigor and discipline in delivering targeted performance goals and objectives • Increases the confidence in 1st & 2nd line managers’ ability to challenge poor performance Active Manager | A BearingPoint Accelerator
  • 8. References Delivering strong financial and customer improvements Scope Active Manager deployed to all line managers in the London Region London consistently performs lower than other regions across the UK, a critical imperative was to change the balance Benefits Customer net promoter scores (customer satisfaction) increased nine points for service and installs London performance now comparable to other regions Service levels consistently achieved Increased performance and motivation from the line teams “We want London to be the jewel in the crown and the work we’ve done with Bearing Point has put us on the path to achieving that” Paul Street – Virgin Media, HOD London Scope Deployed across 65 managers and over 800 staff within a key Capita account Delivered in both the UK and India to ensure alignment and consistency of application Benefits 8% increase in productivity within 24 weeks Significant changes in behavior from front line managers Capacity released to support new accounts Restructure of the operation to capitalise on capacity opportunities “Our managers have exceeded our expectations and have focused their attention to ensure our teams are performing most efficiently” Chris Stroud ‐ Capita, MD CCM CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< > Virgin Media – Customer Engineering Capita Life & Pensions (Prudential & AXA) Active Manager | A BearingPoint Accelerator
  • 9. CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< > References Case Study multinational banking and financial services company - Programme Summary Implementation of opportunities to release capacity equating to £2.4M exceeded target: • Removing operational SILO’s • Increased Active Management • Demand Reduction • Use of ‘Work Force Management’ best practice principles for the first time • Grade of Service increased exceeding target for the first time in a year • Net Promoter Score increased through reduced wait times, right first time and less time on the call • Multi skilling of subscale teams – 4 small teams into one team • Increased management capability, consistency and competence • A consistent active performance culture observed across all teams • Increased opportunities for advisors through up- skilling • Reduction of unnecessary demand through automation and reduced hand offs to other teams (one and done) July Actual Planned Business Banking Capacity (Monthly average) FTECapacity 0.0 20.0 40.0 60.0 80.0 100.0 August September October Overall Benefit Progression Active Manager | A BearingPoint Accelerator
  • 10. CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< Active Manager | A BearingPoint Accelerator Robert Wagner Partner BearingPoint Germany robert.wagner@bearingpoint.com About BearingPoint BearingPoint consultants understand that the world of business changes constantly and that the resulting complexities demand intelligent and adaptive solutions. Our clients, whether in commercial or financial industries or in government, experience real results when they work with us. We combine industry, operational and technology skills with relevant proprietary and other assets in order to tailor solutions for each client’s individual challenges. This adaptive approach is at the heart of our culture and has led to long-standing relationships with many of the world’s leading companies and organizations. Our global consulting network of 9,700 people serves clients in more than 70 countries and engages with them for measurable results and long-lasting success. For more information, please visit: www.bearingpoint.com © 2015 BearingPoint. All rights reserved Contact Brendan Cahill Partner BearingPoint UK brendan.cahill@bearingpoint.com