We invited Eileen Kovalsky, Global Head of Talent Acquisition Operations at Avanade, and Nikki Cochran, Recruiting and Operations Lead at Humans Doing, to walk us through their personal vision of what good looks like in talent operations. Together, they will discuss what they expect from this function, the impact they’re looking for, and how they set their teams up for success.
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Once you are positioned well, how do you show value?
Partnership
-Operations is a strategic partner to TA
-Establish a governance structure and follow it
-Schedule regular QBRs with the internal business
Metrics
-Create dashboard to showcase things such as:
-usage of tools
-recruiter productivity
-requisition compliance
Documentation
-Create process flow and SOPs
-Have a centralized repository for policy/program rules
-Training materials and QRGs
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So what does good look like?
● The right team (size and skill set)
● The scope/responsibilities
● Appropriate change management plan
● Strong TA vision and leadership
● Clear expectations on TA Ops value add
Important Reminder: Don’t forget about measuring
operational successes and telling your story!