A brief on DISC, communication and problem solving preferences and profiles.

1. Growing Your Dream Doing Business in the New Millennium Communication – or Not "Nothing is as real as a dream. The world can change around you, but your dream will not. Responsibilities need not erase it. Duties need not obscure it. Because the dream is within you, no one can take it away." --Unknown

2. “ Whatever you believe or dream you can, begin it. Boldness has genius, power and magic in it.” Goethe

4. DON'T MAKE ASSUMPTIONS Find the courage to ask questions and to express what you really want. Communicate with others as clearly as you can to avoid misunderstandings, disappointment, and drama. With just this one commitment, you can completely transform your life. You build your reality on the thoughts you agree are true.

7. WHAT IS DISC? Behavior / Emotions NOT Education / Training NOT Skills / Experience NOT Values NOT Intelligence HOW WHY WHAT

9. What matters… D I S C Results Interaction Trust Data D = 18% I = 28% S = 40% C = 14% C ompliance I nfluence D ominance S teadiness The future will occur when we are in the present. Johnny Cash

10. Communication & Problem- Solving Approach Evaluating Investigating Planning Critical Reacting Efficient Decisive Harsh Supporting Trusting Experimenting Appeasing Observing Reflecting Applying Avoiding Perceptions & Response

11. Business Environment Bold, aggressive actions. Challenging assignments. Expedites action. Authority to carry out responsibilities. Firm, quick decision making. Results-oriented. Change agent. Enthusiasm. Persuasive communicator. Results through people. Testing of new ideas. Competition with others. People contact. Solutions to “people problems”. Optimistic outlook. Verbalizes thoughts and ideas. Varied activities. Mobility. Teamwork. Coaching and counseling. Service to others. Harmonious work environment. Security. Assistance to customers. Logical thinking. Systematic routine. Closure. Relaxed pace. Team participation. Security. Task-orientation. Adherence to standards. Routine work. Guidelines to follow. Facts and data to analyze. Diplomacy & cooperation. High quality standards. Procedures to follow. Clean, tidy workstation. Safety and security. Accuracy. Analysis of facts and data. Creative and original thinking. Logical decisions. Studying and solving problems. Efficient methodology. Effective time-management. Fact-based solutions.

12. Connecting the Plan Thinking and Implementing Creative Ideas Getting Results Implementing and Fine-Tuning the Plan Getting Results through People Promoting Ideas Promoting and Implementing Ideas Implementing the Plan Natural & Adaptive Competencies

15. Communication Process