Barrett Roell is an outside sales representative who specializes in providing customized waste disposal solutions for small and medium-sized businesses. He aims to provide local, quality service through Waste Management and maximize value for customers by right-sizing their services. Customers can expect resourcefulness from Barrett as he meticulously evaluates their needs and tailors services, maintains open communication, and ensures any challenges are addressed quickly.

1. CAREER HIGHLIGHTS
• Blood Drive
Coordinator,
American Red
Cross
• Business
Development
Manager, Sonic
Drive-In
DISTINCTIONS
• Daily Point of
Light
• President's
Volunteer Service
Award
Barrett Roell, Outside Sales Representative
T: (210) 627-1200 M: (210) 627-1200
broell@wm.com
1777 NE Loop 410, San Antonio, TX 78217
SPECIALIZATION: Small and Medium-Sized Businesses
Small and medium-sized businesses have diverse, industry-specific waste disposal needs
requiring customized solutions. Barrett ensures each customer has the services required to meet
their objectives, while controlling costs, improving productivity and developing sustainability
programs. As the single point of contact for his customers, Barrett provides timely and reliable
service. Specifically, Barrett aims to:
• PROVIDE LOCAL, QUALITY SERVICE: Waste Management is not only the leading waste
services company in North America, it is also a local company with thousands of employees
living and proudly working in the community. As such, each employee takes service, safety
and sustainability very seriously. When Barrett encounters a prospect that is dissatisfied
with their current waste hauler, he is excited to help. He knows by switching to Waste
Management, they will get the attention they need and the service quality they want.
From the start, Barrett ensures they are set up correctly to maximize efficiency and avoid
overages and, in the rare event Waste Management cannot perform service as promised,
he makes sure the customer is immediately contacted and an alternate service schedule
arranged. Barrett is proud be a part of this community, to work alongside his Waste
Management colleagues and to provide customers the high quality service they deserve.
• MAXIMIZE VALUE: One of the most effective ways to maximize the value of a waste program
is to “right-size” services. When Barrett finds a customer with several small containers
picked up every day, he recommends fewer, but larger, containers to be picked up once
per week. Alternatively, when he finds a customer with large containers, he recommends
installing a compactor, which can hold up to five times the amount of trash, thus reducing
overall pickups. When a customer is already taking advantage of a compactor solution,
Barrett proposes they add an automatic monitoring system which alerts Waste Management
when the compactor is full, providing an “on-call” solution that maximizes the value of the
customer’s waste program. By taking a scientific approach to matching waste services to the
customer’s business needs, Barrett can improve efficiencies for his customers and maximize
overall value.
WHAT TO EXPECT
• RESOURCEFULNESS: Customers know they can rely on Barrett for the depth of knowledge
and resourcefulness their businesses require to operate efficiently and safely, reduce
unnecessary costs and increase sustainability efforts.
• TAILORED SERVICE: Barrett meticulously evaluates each customer’s waste and recycling
needs and tailors services to meet their goals. He builds strong relationships by continually
ensuring that customers have the best programs for their needs.
• COMMUNICATION: Barrett believes communication is 90 percent listening and 10 percent
responding. An open dialogue is critical to the success of any operation and Barrett’s
customers appreciate they can voice their concerns knowing they will be heard and any
challenges will be taken care of quickly.
Your Waste Management Specialist