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Business communication

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Babasab Patil
Babasab Patil

Business communication

BusinessTechnology
1 of 223
Business Communication Dr. Meltem Yaman 2003
Objective of the Course ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Communication Model ,[object Object],[object Object],[object Object]
3 V of Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Common Problem Areas ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Problems in Sending ,[object Object],[object Object],[object Object]
Noise in the environment ,[object Object],[object Object],[object Object]
Perception Problems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The importance &difference of business communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Business Comm. must be ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Four Personal Types ,[object Object],[object Object],[object Object],[object Object],[object Object]
Two Dimensions of the Model indirectness directness supporting controlling
Dimension 1 : Directness versus Indirectness: ,[object Object],[object Object]
Dimension 2 : Supporting versus Controlling: ,[object Object],[object Object],[object Object]
Typical Direct People I ,[object Object],[object Object],[object Object],[object Object]
Typical Direct People II ,[object Object],[object Object],[object Object],[object Object]
Typical Direct People III ,[object Object],[object Object]
Typical Indirect People I ,[object Object],[object Object],[object Object],[object Object],[object Object]
Typical Indirect People II ,[object Object],[object Object],[object Object]
Briefly direct-indirect- Verbal ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Briefly direct-indirect- Vocal ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Briefly direct-indirect- Visual ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Typical Supporting People I ,[object Object],[object Object],[object Object],[object Object]
Typical Supporting People II ,[object Object],[object Object],[object Object]
Typical Supporting People III ,[object Object],[object Object],[object Object]
Typical Supporting People IV ,[object Object],[object Object]
Typical Controlling People I ,[object Object],[object Object],[object Object],[object Object],[object Object]
Typical Controlling People II ,[object Object],[object Object],[object Object],[object Object]
Typical Controlling People III ,[object Object],[object Object],[object Object],[object Object]
Typical Controlling People IV ,[object Object],[object Object],[object Object],[object Object]
Self assesment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Being open to different styles ,[object Object],[object Object]
Four Behavioural Styles Supporting (relationship-oriented) Controlling (task oriented) Indirect (slowpace) Direct (fast-paced) the socializer style the relater style the thinker style the director style
The Socializer I ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Socializer II ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Socializer III ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Socializer IV ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Director I ,[object Object],[object Object],[object Object],[object Object]
The Director II ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Director III ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Director IV ,[object Object],[object Object],[object Object],[object Object]
The Thinker I ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Thinker II ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Thinker III ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Thinker IV ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Relater I ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Relater II ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Relater III ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Relater IV ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Relater V ,[object Object],[object Object],[object Object]
The Four Style in Business Life ,[object Object],[object Object],[object Object],[object Object]
The Four Style in Social Life ,[object Object],[object Object],[object Object],[object Object]
The Four Style At Glance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Four Style At Glance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Adapting Yourself I If you are a Director ,[object Object],[object Object],[object Object],[object Object]
Adapting Yourself II If you are a Socializer ,[object Object],[object Object],[object Object],[object Object]
Adapting Yourself III If you are a Relater ,[object Object],[object Object],[object Object],[object Object]
Adapting Yourself IV If you are a Thinker ,[object Object],[object Object],[object Object],[object Object]
Communicating with Socializers I ,[object Object],[object Object],[object Object],[object Object]
Communicating with Socializers II ,[object Object],[object Object],[object Object],[object Object]
Communicating with Directors I ,[object Object],[object Object],[object Object],[object Object]
Communicating with Directors II ,[object Object],[object Object],[object Object],[object Object]
Communicating with Thinkers I ,[object Object],[object Object],[object Object],[object Object],[object Object]
Communicating with Thinkers II ,[object Object],[object Object],[object Object],[object Object]
Communicating with Thinkers III ,[object Object],[object Object],[object Object],[object Object]
Communicating with Relaters I ,[object Object],[object Object],[object Object],[object Object],[object Object]
Communicating with Relaters II ,[object Object],[object Object],[object Object],[object Object]
One-Dimensional Adapting ,[object Object]
Increasing Directness I ,[object Object],[object Object],[object Object],[object Object]
Increasing Directness I ,[object Object],[object Object],[object Object],[object Object],[object Object]
Increasing Indirectedness I ,[object Object],[object Object],[object Object],[object Object]
Increasing Indirectness II ,[object Object],[object Object],[object Object],[object Object],[object Object]
Increasing Supportingness I ,[object Object],[object Object],[object Object]
Increasing Supportingness II ,[object Object],[object Object],[object Object],[object Object],[object Object]
Increasing Controllingness I ,[object Object],[object Object],[object Object]
Increasing Controllingness I ,[object Object],[object Object],[object Object],[object Object],[object Object]
We learned that ,[object Object],[object Object],[object Object],[object Object],[object Object]
Next Lesson ,[object Object],[object Object]
Lesson II We will learn ,[object Object],[object Object],[object Object],[object Object],[object Object]
Verbal Communication ,[object Object],[object Object],[object Object],[object Object]
Listening ,[object Object],[object Object],[object Object]
Reasons of Poor Listening I ,[object Object],[object Object],[object Object],[object Object]
Reasons of Poor Listening II ,[object Object]
Reasons of Poor Listening III ,[object Object],[object Object]
Reasons of Poor Listening ,[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits of Better Listening ,[object Object],[object Object]
Benefits of Better Listening ,[object Object],[object Object],[object Object],[object Object]
Four Levels of Listening ,[object Object]
Nonlistening I ,[object Object],[object Object],[object Object],[object Object]
Nonlistening II ,[object Object],[object Object]
Marginal Listening I ,[object Object]
Marginal Listening II ,[object Object]
Evaluative Listening I ,[object Object]
Evaluative Listening II ,[object Object]
Active Listening I ,[object Object],[object Object]
Active Listening II ,[object Object],[object Object]
Developing Listening Proficiency ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The C ARESS Model I ,[object Object],[object Object],[object Object]
The C ARESS Model I Concentrate ,[object Object],[object Object],[object Object],[object Object]
The C ARESS Model I Concentrate ,[object Object],[object Object],[object Object]
The C ARESS Model I Concentrate ,[object Object],[object Object],[object Object]
The C A RESS Model II ,[object Object],[object Object]
The C ARESS Model II Acnowledge ,[object Object],[object Object],[object Object],[object Object],[object Object]
The CA R ESS Model III ,[object Object],[object Object]
The CA R ESS Model III Research ,[object Object],[object Object],[object Object],[object Object]
The CA R ESS Model III Research ,[object Object],[object Object],[object Object],[object Object],[object Object]
The CA R ESS Model III Research ,[object Object],[object Object],[object Object],[object Object]
The CAR E SS Model IV ,[object Object],[object Object]
The CAR E SS Model IV Exercise Emotional Control ,[object Object],[object Object],[object Object],[object Object],[object Object]
The CAR E SS Model IV Exercise Emotional Control ,[object Object],[object Object],[object Object]
The CAR E SS Model IV Exercise Emotional Control ,[object Object],[object Object],[object Object]
The CARE S S Model V ,[object Object],[object Object]
The CARE S S Model V Sense the Nonverbal Message ,[object Object],[object Object],[object Object]
The CARES S Model VI ,[object Object],[object Object]
The CARES S Model VI Structure ,[object Object],[object Object],[object Object],[object Object],[object Object]
The CARES S Model VI Structure ,[object Object],[object Object],[object Object],[object Object],[object Object]
The CARES S Model VI Structure ,[object Object],[object Object]
The CARES S Model VI Structure ,[object Object],[object Object]
ACTIVE LISTENING ATTITUDE ,[object Object],[object Object]
ACTIVE LISTENING ATTITUDE ,[object Object],[object Object]
The Art of Asking Questions ,[object Object],[object Object],[object Object],[object Object]
The Art of Asking Questions ,[object Object]
The Art of Asking Questions ,[object Object],[object Object],[object Object],[object Object]
Why do we ask questions? ,[object Object],[object Object],[object Object]
Why do we ask questions? ,[object Object],[object Object]
Why do we ask questions? ,[object Object]
The Two Major Types of Questions-Closed ,[object Object],[object Object],[object Object],[object Object]
The Two Major Types of Questions-Closed ,[object Object],[object Object],[object Object],[object Object]
The Two Major Types of Questions-Closed ,[object Object],[object Object],[object Object]
The Two Major Types of Questions-Open ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Two Major Types of Questions-Open ,[object Object],[object Object],[object Object],[object Object]
The Two Major Types of Questions-Open ,[object Object],[object Object],[object Object]
The Two Major Types of Questions-Open ,[object Object],[object Object],[object Object]
The Two Major Types of Questions-Goals ,[object Object]
The Two Major Types of Questions-Goals ,[object Object]
The Two Major Types of Questions-Goals ,[object Object]
The Two Major Types of Questions-Goals ,[object Object]
The Two Major Types of Questions-Goals ,[object Object]
Questioning Strategies I ,[object Object],[object Object]
Questioning Strategies II Some General Strategies ,[object Object],[object Object]
Questioning Strategies III Some General Strategies ,[object Object],[object Object]
Questioning Strategies IV Some General Strategies ,[object Object]
Questioning Strategies V Some General Strategies ,[object Object]
Questioning Strategies VI Some General Strategies ,[object Object]
Making sure with feedback ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Making sure with feedback II ,[object Object],[object Object]
Types of Feedback ,[object Object],[object Object],[object Object]
Types of Feedback-Verbal I ,[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Feedback-Verbal II ,[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Feedback-Verbal III ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Feedback-Verbal IV ,[object Object]
Types of Feedback-Verbal V ,[object Object],[object Object]
Types of Feedback-Verbal VI ,[object Object],[object Object]
Types of Feedback-Verbal VII ,[object Object]
Types of Feedback-Verbal VIII ,[object Object]
Types of Feedback-Verbal IX ,[object Object],[object Object],[object Object]
Types of Feedback-Verbal X ,[object Object]
Types of Feedback-Nonverbal I ,[object Object],[object Object]
Types of Feedback-Nonverbal II ,[object Object],[object Object]
Types of Feedback-Nonverbal III ,[object Object]
Types of Feedback-Nonverbal IV ,[object Object],[object Object]
Types of Feedback-Fact I ,[object Object],[object Object]
Types of Feedback-Fact II ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Feedback-Fact III ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Feedback-Feeling I ,[object Object],[object Object]
Types of Feedback-Feeling II ,[object Object]
Types of Feedback-Feeling III ,[object Object]
Types of Feedback-Feeling IV ,[object Object],[object Object]
Types of Feedback-Feeling V ,[object Object],[object Object]
Types of Feedback-Feeling VI ,[object Object],[object Object]
Types of Feedback-Feeling VII ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Feedback-Feeling VIII ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Feedback-Feeling IX ,[object Object]
The Keys to Effective Feedback I ,[object Object],[object Object]
The Keys to Effective Feedback II ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Keys to Effective Feedback III ,[object Object],[object Object],[object Object]
The Keys to Effective Feedback IV ,[object Object],[object Object]
The Keys to Effective Feedback V ,[object Object],[object Object]
The Keys to Effective Feedback VI ,[object Object]
Conflict Resolution ,[object Object],[object Object],[object Object]
Nature of Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object]
Common Sources Of Conflict I ,[object Object],[object Object],[object Object]
Common Sources Of Conflict II ,[object Object],[object Object]
Common Sources Of Conflict III ,[object Object],[object Object]
The Four Phases of Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object]
Strategies For Managing Conflict I ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Strategies For Managing Conflict II ,[object Object],[object Object]
4 Components of Collaboration I ,[object Object]
4 Components of Collaboration II ,[object Object]
4 Components of Collaboration III ,[object Object]
Strategies For Managing Conflict VI ,[object Object]
Details of Confrontation ,[object Object]
Levels of Confrontation I ,[object Object],[object Object]
Levels of Confrontation II ,[object Object],[object Object]
Levels of Confrontation III ,[object Object],[object Object],[object Object]
Levels of Confrontation IV ,[object Object]
Levels of Confrontation V ,[object Object],[object Object],[object Object],[object Object],[object Object]
Levels of Confrontation VI ,[object Object]
Levels of Confrontation VII ,[object Object],[object Object],[object Object],[object Object]
Levels of Confrontation VIII ,[object Object],[object Object],[object Object],[object Object]
Levels of Confrontation IX ,[object Object],[object Object],[object Object]
Some Basic Guidelines on Confrontation I ,[object Object],[object Object]
Some Basic Guidelines on Confrontation II ,[object Object],[object Object]
Confrontation ,[object Object],[object Object]
Strategies to AVOID- Not to do list I ,[object Object]
Strategies to AVOID- Not to do list-II ,[object Object],[object Object],[object Object],[object Object]
Strategies to AVOID- Not to do list-III ,[object Object],[object Object],[object Object],[object Object]
Strategies to AVOID- Not to do list-IV ,[object Object]
Strategies to AVOID- Not to do list-V ,[object Object],[object Object],[object Object],[object Object]
Strategies to AVOID- Not to do list-VI ,[object Object],[object Object]
Strategies to AVOID- Not to do list-VII ,[object Object],[object Object],[object Object]
Strategies to AVOID- Not to do list-VIII ,[object Object],[object Object],[object Object],[object Object]
Strategies to AVOID- Not to do list-IX ,[object Object],[object Object],[object Object]
Strategies to AVOID- Not to do list-X ,[object Object]
Strategies to AVOID- Not to do list-XI ,[object Object],[object Object],[object Object]
Conflict Resolution Behaviours I ,[object Object]
Conflict Resolution Behaviours II ,[object Object]
Conflict Resolution Behaviours III ,[object Object]
Conflict Resolution Behaviours IV ,[object Object]
Conflict Resolution Behaviours V ,[object Object],[object Object],[object Object],[object Object],[object Object]
Conflict Resolution Behaviours VI ,[object Object],[object Object],[object Object],[object Object]
Benefits of Conflict Resolution I ,[object Object],[object Object],[object Object]
Benefits of Conflict Resolution II ,[object Object],[object Object]

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Business communication

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Editor's Notes

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